I received an email from a reader about what I call “A Coupon Victory”! I love hearing stories about other couponers sticking up for themselves and not budging when they know they’re correct.

Here’s the email:

Hey there Collin!

I just wanted to share with you a WAGS complaint issue that I turned in online the very beginning of May. This was my complaint except I inserted the mgr/asst mgr’s actual names:

Yesterday I went to Walgreens to purchase the Bayer Heart Advantage Aspirin that is on sale for $1.69 and two of the Cutter Advance Insect Repellent 1oz that are on sale for 2/$4.00.
I had a $2 manufacturer coupon for the Bayer. The asst. mgr (young male) refused to take my coupon. I asked him to simply adjust the price of the coupon (so I wouldn’t have overage) and he refused stating they are not allowed to do it. I also had two $2 off manuf. Cutter coupons, but b/c they rang up $2.19 for the 1st and $1.81 for the 2nd the asst mgr refused to take both of my coupons once again.

My frustration is that immediately afterwards, I went down the street to another Walgreens and they took my coupons just fine–adjusted the price of the coupon so I wouldn’t have any overage.
I CONSISTENTLY have coupon problems at the Walgreens. I have had these same issues with a female store mgr at the same store. Why are my coupons refused at one store and not the other? Why are Walgreens consistently INCONSISTENT? This is extremely frustrating and a major time suck to deal with these incompetent people who run these stores. Furthermore, I didn’t like the male asst. mgr tone and attitude towards me yesterday.

What can I do in the future? What is your store policy?
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I had received no response–not even automated, which I was pretty disappointed about! But just minutes ago, I received the below response! I will print this out and keep it with me every time I shop at that WAGS from now on (with my head held high)! SCORE–it did make a difference!!! And boo-yah to that snotty asst mgr for treating me like I was stealing from the company or doing something illegal…and that smirk on his face like he was telling me that he won. Take that!

THANK YOU for the courage and idea! I appreciate all that you do for us!!!

Here is the response she received:

I just called and left a message for you regarding your problems with coupon usage at my store. I have obviously done a very poor job of training my management staff in our coupon acceptance policy. Decreasing the amount of the coupon to the purchase price of your items should never be an issue. I thought that I had effectively communicated the proper handling of coupons to my management staff, but there was obviously a problem in the communication.

First of all I want to offer my sincere apology for the poor service that you received at my store. I also want to make this right for you. I am mailing a $20 gift card to you for your time and trouble. I will also use your e-mail as a tool to teach each of my three assistant managers the proper way to handle coupons that exceed the purchase price of a product.

I will attempt to call you again later this afternoon.

Have a great day!
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Isn’t that awesome?!? Victory once again!!!:)

Also, if anyone reading this has Walgreens coupon policy- please let me know. I would appreciate if someone could email the policy to me. That way I can post it with the Walgreens weekly deals, so readers can bring it with them if they have any issues. My email address is: hip2save@yahoo.com