First of all, I want to say how sorry I am for all of you who currently have your Disney Movie Rewards accounts blocked due to some of the codes I posted yesterday. I just spoke with a Disney Movie Rewards representative and here is what I learned…
The codes that I posted yesterday (i.e. GOOFY, LIGHT, TINA etc.) were old codes that had been invalid for quite awhile. When Disney recently created a new site, the codes were recognized as new and valid codes by the new Disney Rewards site. However, Disney realized this system glitch and changed the codes to be invalid sometime yesterday. As a result, those of you who tried to enter several of these invalid codes ended up having your accounts blocked by Disney. (I had absolutely no idea that these were outdated codes that somehow became valid when the site switched over; I just thought that they were old codes that new readers could benefit from using). I know this is so frustrating for all of you and again, I sincerely apologize for the confusion!
So here is how to fix the situation….
-Call Disney Movie Rewards at 1-866-246-8646; they are open Monday through Friday, 9:30 a.m. to 6:30 p.m. Central Time. I was on hold for over 30 minutes so be prepared for a long wait time!
-Explain that you were entering what you thought were valid codes and ask that your account be unblocked
-According to the representative that I spoke with, your account can often be unblocked immediately and you should not lose any of the rewards points that you have accumulated
-If you do not contact them via phone, your account may stay blocked for an undetermined length of time
Again, I’m sorry and hope that this is resolved quickly for each and every one of you! Please let me know how your phone conversations go in the comment section below. Thanks!