Did you know Old Navy has a price adjustment policy?! I had absolutely NO idea that this policy existed until several days ago when I received this email from reader, Chris…
I just had to share this with someone and this seems like the perfect place. I took my kids to Old Navy on June 28th when they were having the 30% off everything in the store sale. I thought I had saved a bunch of money on that day even though I struck out in their clearance section. I went back this Friday to return an item and noticed that a lot of the items that I had bought were now on sale. I asked them what their price adjustment policy was on items that were marked down on sale and they said if it was a sale item and it was within 2 weeks of purchasing them they could give me an adjustment. If it was on clearance though I would have to bring the item back, have them return it and then I’d have to re-buy at the clearance price. I had them scan my receipt to see if I could save a few more cents on the items that were now listed as sale items (i.e. swimsuits for $5 which I paid full price last week but got 30% off) and to my surprise, I got a $40 credit back on my card!! I took a chance, but it was definitely worth asking!
How awesome is that?! After reading this email, I immediately emailed Old Navy for more information about this policy so here are all the details that I received in that email…
We’re happy to offer a one-time price adjustment when the original receipt is presented in any Old Navy store within 14 days of the date of purchase if the item has been reduced in price, this includes clearance items. Unfortunately, we don’t make exceptions outside of the 14 day time frame to ensure fair and equitable treatment of all our customers. Please note; items purchased using a discount coupon are NOT eligible for a price adjustment.
So that got me wondering whether this same price adjustment policy can be applied to online purchases. After some searching, I discovered that Old Navy also has an online price adjustment policy!! Here is that policy taken directly from OldNavy.com…
* We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-OLD-NAVY, or send us an email message at firstname.lastname@example.org within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we’ll refund you the difference in your original form of payment.
* Items purchased with a promotional discount are not eligible for price adjustments. See promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments.
* A price adjustment for an online purchase will not be made in a Gap, Old Navy or Banana Republic store.
* We will not make price adjustments on online purchases for items featured in clearance pricing events in Gap, Old Navy or Banana Republic stores.
Did you know about this policy? Have you ever used the policy and received a credit back?