I received the email below from a reader and thought that all of you could offer her some great advice and encouragement!
I was recently shopping at my local Walgreens and went to check out after spending about an hour in the store getting my transaction of items all organized. I was so proud of myself as I had spent so much time making sure all my coupons matched with each item being purchased. Unfortunately, my positive outlook took a turn for the worst as the cashier was not very friendly and was quite intimidating. As she was about to scan one of my coupons, she stated that it could not be used for the item I was purchasing because it was not the item pictured on the coupon. I nicely explained that actually, it could be used on this item as it was not excluded in the actual text of the coupon.
Seeing that she was not going to budge, I politely asked if I could speak with a manager. As soon as the manager arrived, I could tell that she was annoyed and did not intend to listen to my explanation. She stated that I was incorrect and was trying to use the coupon improperly. So… I gave up. :( I opted not to purchase that particular item, paid for my other items and left.
In that moment, I felt so crummy and belittled – all I wanted to do was grab my purse, abandon my cart, and run out the door. After this experience, I am not even sure that I want to go back to Walgreens ever again. Have you ever had this sort of experience? If so, how do you handle yourself at the register? Do you think I should have done something differently?
What would YOU do in this situation?