If you check out Hip2Save.com regularly, you likely had a chance to read the post that I published yesterday entitled “What Would You Do In This Situation?” I really enjoyed reading through the comments and getting a chance to hear all the different perspectives and opinions on how to handle an uncomfortable situation at the register.
Last night, I received this email below from reader, Melody (note that I am posting a condensed version of the email). I encourage all of you to read this email as it is a great reminder that we are all human, we all have good days and bad days, we all make mistakes, and that we all deserve to be treated with dignity and respect.
I am writing to you because of the post that you made on January 28th about a person that felt belittled from the cashier.
Now, I could think of any number of horrid things to call people on both sides [bad guests and cashier alike]…instead, I feel it would be best to remind everyone to be courteous.
Yes, there are numerous cashiers out there that lack patience and knowledge about how to deal with coupons. More often than not, it’s not entirely the cashier’s fault, if at all. Management and training can be spotty, unhelpful and policies can be ever-changing. If you should ever feel that the cashier is incorrect in their assessment of how to handle a particular coupon [and if they get snippy with you], call a manager. If the manager is of even less help [as I have seen happen], try for someone over their head. The bigger the store, the more of a likelihood that the higher up ones will know EXACTLY what the policy is and how to handle it.
Now, on the flip side, there are customers that take couponing as a die-hard sport and do at times forget the humanity of the other side of the register. In one particular instance, I saw a guest scream so hard at my fellow guest service’s cashier due to an issue that was clearly in the wrong for the guest [she misread the specifics of how many items she’d need to buy for a gift card] that my co-worker started sobbing and ran off to the bathroom. There is NO excuse for this sort of behavior. If you feel yourself growing heated and can see the fraying nerves in the cashier, pause for a moment and ask if they can set aside your order so that you can gather yourself. Or at the very least…recognize and apologize. Often, this can set a clean slate for both of you. Cashiers rarely receive apologies or compliments.
No one tries to have a bad day, despite what side of the register they are on. So let us all do our part to try to keep the day moving smoothly by remembering that there is a person on both sides during each transaction.