Korres: FREE Shipping, Deluxe Sampler, Cosmetic Bag & More!
Korres new online store has a great promotion running! With ANY order they are offering FREE shipping and a gift ($30 value)! The gift includes a deluxe sampler of 3 of their best selling products: Guava Body Butter, Wild rose Moisturizer and Evening Primrose Eye Cream + a reusable Korres Cosmetic bag! In addition to those samples, you’ll get 3 regular samples with every order too!
To make this deal even sweeter– use code PREVIEW to get an additional 20% off your purchase! Sweeeet!
I ended up purchasing their Spearmint Orange gum priced at $2.50! With the 20% off code my total came to just $2! Yay! Please note that after choosing your “regular” samples, your deluxe sampler and cosmetic bag will NOT show up in your cart. However, don’t worry… you will still receive them!
I wrote a very concerning email to Korres about their promotion and here is the “hopeful” response I received. I thought you might be interested…..Michelle
From Korres 7-21-09
Dear Michelle,
Well be sending an email blast out to all affected by this situation with the resolution below but we wanted to personally respond to your email more quickly to address your serious concerns. We appreciate your business and hope the following resolution helps restore your good opinion of Korres Natural Products in some small way. While we cannot fulfill your expectations fully and ship the promised 3-pcs gift set we do hope the resolution we are able to offer is a least closer to your desired outcome than canceling your order.
We sincerely regret all that has transpired in the cancellation of your order. Weve heard all of your concerns, read the blog posts, and received all of your criticism and weve taken all of it to heart.
Simply, you are right. We could explain all kinds of things to you about what happened. But, really, the point is that you desired to be our customer. And we blew it. So, to explain is pointless . . . the age-old rule is that, as the customer, you are right.
Were a better company, a better brand, and filled with better and caring people than what has been presented to you so far. While we realize your confidence and trust may never fully be restored, wed like to do our best to bring things to a better place with you.
We will be shipping your order – free of any cost to you – no later than Friday July, 24th. Well be including a special gift of our Body Butter Trio a collection of three of our best-selling body butters, $24.50. We regret that a lack of inventory prevents us from shipping the promised 3 pcs gift . If your credit card hasnt already been credited for any charges related to your order, it is in process.
Even more than your business, we value your opinion of us. We are deeply apologetic for the time and aggravation youve spent on this situation. Its our error, and we hope you will accept our sincere apologies.
Amy Schneider
Website Manager
Korres Natural Products
http://www.korresusa.com
Just received that email from Korres…nice to know that they listen to their customers. Maybe I should apply there as a proofreader – I’m sure someone got fired over this! 😉
Korres is awesome! 🙂 I will definitely consider buying from them. they sent an email saying our orders will be sent free of charge with a body butter sample! awesome customer service!
I found the first email in my spam folder and then I just got the second one.Yay, I know it’s because of all of you that emailed them and I thank you. A while back we had another cancellation and I was not ever going to try one again. So, again Thank You.
Looks like our angry emails worked! I am very happy they decided to do this, so great to know that if we all make our opinion known, they will listen! 🙂
WOO HOO Im so happy just got an email from them saying they are honoring it!!!! Plus refunding my money. Im so glad that I spoke my mind and it was listedned to! I can’t wait to give them a retry. LOL hopefully I will love them and continue to shop with them.
I still haven’t received any emails! I’m not quite sure where that leaves me…
My account HAS been charged, I never got a confirmation email, never got a cancellation email, never got the last email…
Is anyone else in the same situation?
Hi,Emilie. You might want to check your spam folder.
I got my stuff in the mail today! I must say that I’m very impressed.
I received my stuff today and my refund!! Yes!! Very nice.