Great Customer Service is Very, Very, VERY "Hip": Napster & AktaDerm!
I LOVE when companies have great customer service, so with that said, I’m going to regularly start highlighting positive customer service experiences readers have emailed in about. It’s always easy to discuss negative issues with companies… but isn’t it pretty awesome when we take the time to recognize the positive in companies?!
Check out this email I received from Barbie…
I was so excited to check my mail and see the MP3 player from NAPSTER really came!!! I mean…a FREE MP3 player?!?! How cool is that!!!! You posted about the facebook freebie about a month – 2 months ago…..thank you so much for all your hard work!!!
Check out this email I received from Kahra…
Hey, Collin, I just got this email from Napster! It turns out, I will be receiving the free MP3 player you blogged about a few weeks ago. Awesome!
Check out this email I received from Cindy…
Hi Collin,
On July 30th you posted a freebie for Neuvia anti aging serum. Well today I got an email stating they were overwhelmed by the requests they received. I thought this was going to be followed by a statement saying they were sorry but I was out of luck, but NO-they sent me a gift card worth $40 to spend on their site!!! How awesome is that. It is so nice to see retailers sticking to their commitments.
Here is a copy of the email:
Dear valued patron,
Thank you for filling out the AktaDerm Customer survey. We value your insight and perspective on skin health as we continue to develop world class anti-aging products.
Due to exceptionally high demand our limited stock of free samples of Neúvia Anti-aging Serum have run out. In light of this, and because we value your relationship with AktaDerm, we are pleased to offer you a $40 gift card valid for online purchases at www.aktaderm.com.
**************************************************************
Did you have a great customer service experience with a company I’ve posted about?! Shoot me an email ( collin @ hip2save . com )… I’d love to hear and I’m sure other readers would too! 🙂
My son loves his mp3 player from Napster!!!
I’m not too happy with AktaDerm, because even with that $40 – their products are quite expensive, especially for not knowing how they will work for you. Glad to hear some people are happy with that though! 🙂
Same here with the ATKA – – sent you $40…but you can’t get anything for that…and the point of the free sample is to try before you invest that much in to a product. There is a $49.99 product…so it would be $9.99 and they say free shipping…so if someone really wanted this product, 75% off with free ship is not a bad deal.
same here you have to actually spend $50 to even use the coupon code, so really the 49.99 item wouldn’t even qualify, I found that out last night after trying to buy some giftcards, got the message,sorry you must spend $50 with us to use this! no thanks!
I was THRILLED to get the MP3 player in the mail today, that is a ridiculously awesome freebie! Thanks Napster!
i got my mp3 player too! got my confirmation email on tuesday and mp3 player was in my mailbox on wednesday…best freebie so far!
The cheapest AktaDerm product was $49.99 and the coupon code only works on a puchase of $50 or more. The second lowest was $59.99, so $20 out of pocket. 🙁
As far as the $40 off coupon code instead of free samples from AktaDerm, I think $20 out of pocket for $60 worth of cream is very generous!!! I don’t get the whining.
Ho Colin, I was surpised today when I opened may email and received confirmation from Napster that I will be getting MP3 player. Thanks for posting deals like this!
I did not received anything yet…who knows maybe the mailman surprise me in the future too 🙂
I got an email Tuesday from Napster as well and in todays mail was my Creative Zen MP3 player! woo hoo!!!
I got my mp3 player in the mail today. Super sweet!
You could always sell your gift card on e-bay or use it as gift to your mother in law, that you secretly try to avoid because her unappreciative nature drives you crazy. Try thinking outside the box and make it work for you!!!
it’s not an actual gift card – just a code for $40 off.
You can order free samples and pay $9.99 shipping. So I figure I will do that with my gift card. Still free!!!!!
You have to spend at least $50 to use it.
Kinda funny how they said they were out of samples, but yet you can order them for $9.99….
I got my Napster MP3 player confirmation email yesterday too!! Whoo Hoo!
It pays to jumps through the hoops!! =) Thanks!
I got my mp3 player today too. I also got the email from AktaDerm with the 40.00 gift card. yay!!!!!!! thank you so much collin!!!!!! this site is awesome!!!!
I got my email yesterday too, cant wait to get it in the mail! I was so close to the deadline that I wasnt sure Id end up getting one.
I got the same email but than it says you have to spend a minimum of 50.00, its nice of them to give you 40, but there isn’t anything under 50 plus shipping so its a way of getting you to spend money there I suppose??
I was talking in reference to the AktaDerm emails.
I got the same thing. Makes you wonder if anyone even got a sample or if they just wanted our info. Did anyone receive a sample??
I got my Zen MP# player in the mail this week too! 🙂 The box says “Works with Windows Vista using Windows Media Player 11”
I have something older like Windows XP. Does that mean it won’t work on older versions?
no, it WILL work with XP!. they just highlight vista since when vista first came out a lot of devices weren’t compatible with it.
Sweet! I have an IPod but my husband was hoping he could use the Zen. He who always teases me for my couponing and free samples is now excited about something I got free!
I got my email confirmation from Napster today. Looking forward to my mp3!!!
I didn’t get anything either…fingers crossed
same here – although i only did napster
I got my MP3 Player from Napster today too!
How did I miss the mp3 player freebie?? bummer! 😉 OH, well!
I wonder if I will get the MP3 player. They sent an email several weeks ago telling people to send them a link to their facebook post but I couldn’t figure out how to do it because their instructions didn’t work. I sent them an email asking for more info but they never responded. Did anyone who got one this week not send a facebook post link?
I emailed them attaching my original email that showed I completed everything on time. My comment was on a post with 9000+ comments and I couldn’t get back to it – so I emailed Napster explaining that and I got the mp3 player still.
I did the same as Alea. I received my MP3 player yesterday.
They sent me an email asking me send a link to where I commented. While I was looking for that link, they sent me another email saying I didn’t qualify because I didn’t meet the time deadline but I did. They were just assuming that the 4:00 time stamp on my email was PT when actually it was ET, so it was only 1:00 PT and the cut-off wasn’t until 2:08 PT. I sent them an email telling them they were wrong but I never got a response. I also sent the info they requested in the first email they sent. I doubt I’ll get one but maybe I’ll be surprised.
when they sent me the email asking for the link to my response I sent ” I don’t know where it is at there are too many posts.com” and I got my mp3 player today!! Crazy!!
I was in the exact same situation. Followed the instructions, but the link they said would be attached to my activity on FB wasn’t there. So I also responded to their email and heard nothing. I also have not recieved a free MP3 player… or anything since that email. I’m glad a lot of people got the item–but disappointed in how they handled this overall.
Boo on AktaDerm, yay on Napster – got my Creative Zen mp3 player today as well! 🙂
those who got emails who was the email from – just so when checking my spam i can look for who its from.
thanks
the email said from: shopnapster
and the subject was: Shipment Confirmation: Invoice #______ (varies on number)
“Your order has shipped. If you have any questions or concerns, please feel free to contact us.”
I got an e-mail awhile ago saying I had to send them an email showing my facebook post and the time I posted it – could not do what they asked – did any on you have to do that or get that e-mail
I got that too. I sent a link to the page that I posted the comment on but I don’t guess I did it right because I got no further emails concerning the mp3 player. Bummer.
I got my Zen today!!!! Yipeee. Never did get a confirmation email though so everyone who jumped through hoops keeps your fingers crossed!!!
I got that as well & it did not work for me either. I sent them an e-mail about correcting the directions and heard nothing back.
I got that email. I was comment 100ish from about 9000+ comments. There was no way to directly link to it with a time stamp. I just linked to the main post that I commented under. It worked fine and I got my shipping confirmation yesterday.
I was also asked to do that and I couldn’t figure it out so I just e-mailed them my info. And I received an e-mail on Tuesday saying they have sent my order And today I received my mp3 player!!!!!!!
I LOVE NAPSTER!!!!!
I got my napster email confirmation on Monday but no pkg yet. Hopefully tomorrow then.
I am surprised at those that are so unappreciative of the $40 offer code. Bottom line is that the company offered you something versus saying “too bad, so sad”. Maybe you won’t use it because you won’t get anything free but its the thought of the company that counts! Its something positive, not negative.
It’s a marketing gimmick. Offer a freebie – “run out” but offer your over-priced item at a “discount” so people will buy it. I wouldn’t be too surprised if a month or so from now the products they are selling today $60 will be regularly priced at $20. So the $40 off isn’t really a deal at all.
Maybe…but maybe not. Once these freebie offers hit blogs they definitely run out and have a crazy high response. Many companies do not anticipate this or maybe they do but its still a first come first serve. Its just like at the store when Clinque runs a promo. If you aren’t the first to get to the store then you don’t get it…supplies are limited. We shouldn’t be so quick to judge. Its a lose lose situation for the company. People not happy because they got a response that they aren’t receiving anything and not happy because they have a chance at getting something at a discount. Sounds like from a lot of the responses that companies are better off not even giving out freebies…but then we would all complain about that too…
The difference at the store is when you go to get your free sample – they tell you immediately we have run out sorry – it’s been at least a couple weeks since the Aktaderm thing and they could have informed people a lot sooner if that was truly the case.
But also ‘freebies” are not a lost for companies – it’s how the choose to advertise.
Thanks for posting! I would have missed this email all together!
I moved recently and my mailman told me that he can’t forward my freebies to me, so people at the post office are keeping my samples and freebies. I guess I will not be getting my MP3 player. I think I mean I know I am missing out on alot of freebies. Changed my address about 1 month ago and haven’t received any freebies and I used to get them almost daily. But the good news is he said that the post office donates them to the local women’s shelter.
Your mp3 player isn’t a freebie – it is a first class mail item that comes in a package just like if you ordered something in your name. It is illegal for them to even open it – if they don’t forward your mail – it needs to go back to the company. The only exception is the “or resident” mail.
I would totally report that to the postmaster general’s office. The post office cannot open your mail at all. They can only send things back or give it to the person at your old address (like when it says “resident”). Why would they do such a thing? That explains what happens to the mail my mortgage swears they mail but I don’t get. LOL!
I got the mp3 player today also!!!!
I received my MP3 player today, too. It seems like a really nice one! I spent more time than I should have trying unsuccessfully to locate my Facebook post and send it to them. I did email them on the day that they offered the MP3 players and forwarded a copy of that to them, so maybe that is how they verified my info.
I got the email confirmation saying my MP3 shipped. Can’t wait to get it! I also got the $40 code for Atkaderm. I would have ordered the eye cream for $9.99 after the code, but it said I had to spend $50 or more to use it, so I don’t know if I want to spend that much for a product I’ve never heard of before.
I got my MP3 player as well. It came at the perfect time because my iPod just broke 🙁
I got my MP3 player today, too!! Awesome!!
I got my email from Napster today saying my MP3 player has been shipped. I jumped through all the hoops but hey it was free so it was worth a shot and looks like it payed off!!! Can’t wait to get it in the mail!!!
I received an email a couple of days ago stating my order had shipped. I wasn’t sure but thought it might be the MP3. It came today. What great timing!!!! Today is my son’s birthday and the party isn’t for a couple of days but I did want to give him something for his special today. I checked the mail and YAHOO—he loves his new MP3 player!!!!
I registered for the Napster MP3 player well in advance of the cut off time and havent received an email or the product.
ditto to that!
toma- that’s awesome. I hope your son has a happy birthday!!
I received my free mp3 player in the mail too!! I could not believe my eyes when I opened up the package. Napster actually did what they said they were going to do. It is nice to have a company who doesn’t send an e-mail a month later to say, “sorry, due to the overwhelming response to our offer, we ran out, but please accept this 10% off coupon to buy something you don’t really want.” ;P I decided to give my mp3 player to my mom because she has been wanting one for years. Congrats to everyone else who received their mp3 player as well!! Way to go Napster!!! ;o)
I received mine in the mail today as well! Awesome!
I got my free mp3 player today too! Love it!
Not happy with Napster. Posted well in advance but they wanted to put you thru hoops. First received an email saying I didn’t post in time then about a week later received another email saying I did qualify but I would have to find my post and send it. There was no way to go back and find the post as my computer kept freezing up after so many pages. I too emailed them but have never heard back. Kinda felt scammed for my info so they could resell it.
I feel the same way. I never even received an email asking for verification or whatever. Boo to Napster!
Got my mp3 player yesterday – so excited! I’ll admit, their directions were a little confusing about linking to the facebook post. I just linked to the main post (linking to an individual post out of 9000 was impossible) and that must’ve been fine because I received it! 🙂
That’s what I did. I started going through the thousands of posts and finally realized I could go through my own page. When I clicked on the link, “Kristie wrote on Napster’s wall” it took me straight to the link and I copied that. Like you, it must have worked because I received mine today!
Man I’m so sad. I can’t believe I missed the post about the MP3 player. I really could have used it too. I lost mine a few months ago and haven’t been able to afford another one. Oh well. 🙁
Not happy with Napster. That whole confirmation thing just confused me and their customer service wouldn’t get back to me. After hours of digging through the page, I gave up.
Yep, I definitely agree with you there! I was surprised to see Napster had good comments after all the chaos they caused. It was a totally mess and they made you jump through sooo many hoops! I know it was a way to weed out people, but their instructions didn’t make any sense. It took me two hours to figure it out. Frustrating experience even though I am happy that my info went through! It better be really awesome!
Isn’t anything free “awesome” 🙂
Just curious if anyone that has recieved the mp3 player can tell me what time you posted you comment CST. Thanks!!
If anyone won’t be using their code for AktaDerm I would love to have it…Thanks!
aka40 (pretty sure it’s the same for everyone)
The code is aka40 (I’m sure it is the same for everyone!)
I got great customer service from my local SuperTarget the other day. I bought about $90 worth of stuff, was talking with my checkout clerk and totally missed about $13 in coupons. I had handed the girl the wrong stack of coupons, she scanned some of them that I didn’t think would work and they went through so I was happy, or so I thought. Of course I didn’t realize until I got home that still had the coupons that I thought would work. I went back to customer service the next day and explained what had happened. I offered to go get the items from home, do a return and then use my coupons. Instead the CS rep took my receipt and my coupons, scanned each one in and then gave me the money back as cash. So not only did the check out clerk help by noticing some coupons I had missed, the CS rep went way above and beyond by not making me bring back the items.
And I got an email today from Napster that my player has shipped!!
I had a similar experience at Target yesterday! It was wonderful! I had coupons for everything I bought, but looking at my receipt after I got home, I noticed that a few coupons either hadn’t gone through or hadn’t scanned. I took back the receipts and items today and I got cash back for my coupons! Yesterday when I was buying the items, I had the cashier, supervisor, and manager at the register doing everything in their power to get my coupons to go through (I did the Schick razor gift card deal and it caused mucho problems!). I was so impressed with the help I got that I went straight to the customer service desk and filled out a comment card. I was a little worried because I have read some horror stories about Target employees getting nasty with customers, but it was completely the opposite!
If I never recieved an email saying I needed to verify does that mean i will not recieve it at all?
I received my MP3 from Napster in the mail a few days ago! This will be a Christmas present for my daughter who has been wanting one badly! Thanks again H2S! Collin you are the best!
I have received several emails from Mary’s Gone Crackers reassuring me my samples will come, but to be patient. Here is another one that came today… they’ve been wonderful! I’m excited to try their product.
Thank you so much for your interest in Mary’s Gone Crackers!
We appreciate you joining us on Facebook and requesting a free sample of our crackers. We were thrilled by the overwhelming number of responses, and ask that you please be patient with us as we sort through the requests. Although we started with a limited supply of samples, we’re happy to announce that we’ve decided to offer everyone who responded (including those who liked us after we closed the offer on Tuesday morning) a coupon for a free full size box of crackers! We would hate to deprive anyone from trying our delicious crackers, and think this sure beats a teeny little sample!
Interested in sampling our other products like the Sticks & Twigs, “Just the Crumbs” or love Cookies? Well, do not fret! Check out the Mary’s Gone Crackers Facebook page often because we frequently offer giveaways, samples and coupons for our fans! Want to double your chances? You can also keep up with us on the Mary’s Gone Crackers Twitter page for additional offers. Right now, we are choosing 10 random new Twitter followers to receive a bag of our Sea Salt Sticks & Twigs, just follow @GoneCrackers for your chance to win. So you will continue to have plenty of opportunities to get your hands on free goodies, coupons and more!
You can also find Mary’s Gone Crackers products at a retailer near you using our handy store locator. Thanks again for your interest in Mary’s Gone Crackers and happy snacking!
I have been soooooo impressed with Mary’s Gone Crackers! Their communication and service has been outstanding! 🙂
I got my shipping confirmation from Napster this week. Can’t wait for my Zen. I wasn’t sure if I got in on time or not. But I guess I did. I really figured I would get the $15 GC. Happy for anything though. Thanks Napster.
My bar is set so much lower I guess! I didn’t win anything in the Pace game, but got a coupon for $4 off in the mail yesterday and was thrilled! =)