The BEST Customer Service by an Online Company According to YOU!
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We asked and you voted! The votes have all been tallied for the best customer service of 2010 for online companies. As you can see from the chart above, Amazon.com clearly snagged the most votes with a whopping 55% of your votes! Groupon was next in line with 13%, followed by Kohls.com at 9%; and OldNavy.com, LandsEnd.com, and DisneyStore.com at 5%.
Check out some reader’s comments about their great customer service experiences below…
I was shopping for Christmas in October and after some research decided Flo TV would be a good gift for my 19 yr old son. I ordered the tv off of Amazon and didn’t think anything about it until Christmas morning. When he tried to activate the service we found out Flo TV had been bought out by AT&T and was not offering service after March of 2011. When I started the return process I was dismayed when I read the deadline to return the item to Amazon was November 15th. I called their customer service and they extended the deadline and immediately emailed me a new shipping label. I was so relieved that this did not become a worthless item!
Amazon was the online retailer I did the most shopping from. They have always shipped things SUPER fast and have just GREAT sales and prices. I had bought an ipod and the next day they where offering an even better deal and I emailed them and they honored the sale. Plus they responded within an hour of my email request. Just a great company!
Amazon sent me the wrong item (2 entire bedding sets when I ordered 2 valances of the same set!). I was freaking out because I was moving and I didn’t want to NOT receive the correct item or have to deal with returning those enormous boxes of bedding. Fortunately, over the phone with much apology they made the situation right in a big way. They overnighted the correct items and sent me free shipping return labels for the bedding and had it picked up at my house by UPS so that it wasn’t an additional stress for me. The most awesome customer service I have ever experienced. It was fabulous.
Shutterfly ships at the speed of light. Amazon is right behind them.
Gilt Groupe should also be included 🙂
Zulily.com too! They were awesome!
Ebates has been WONDERFUL since the moment I joined!
6.pm.com was amazing..They gave me an expired price on a sale that I missed by one day and I had the shoes in 36 hours….wow…The shoes were 50.00 cheaper than any store.
I just also wanted to include Smashbox!!!
I would like to add drugstore.com and Picaboo to the list!
You don’t have my favorite two listed, but I had great customer service experices from Pixable and from Sockgrams. Both companies personally called me to correct mistakes that they made at Pixable and that I made at Sockgrams and both companies were friendly, fast, and accurate! I HIGHLY recommend both based on price, quality and service!
Lands End has the best customer service. I had a backpack that was 1 year old and it ripped and they were “so sorry” that it happened and sent me a brand new one right away. Most companies will be nice right when you order something, but a company that stands by their product after you have had it a while it truly exceptional.
We ordered an item as a Christmas gift and when Amazon realized that their third party seller hadn’t shipped as promised, they stepped in and ensured that the item would be sent. It was and arrived before Christmas.
I ordered many things from Amazon this year and the shipping was fast! However, I was missing one item. I contacted their online customer service (which was actually difficult to find the link for) and received a response very quickly and overnight shipment of my missing item. Wow!
All three of these companies (Lowe’s, Groupon, and Office Depot) did something to completely stand behind mistakes made by their systems, or in the case of Groupon, weekly cinema closing. They all stepped up to the plate and put their customers first at what was probably a great cost to them. Groupon especially has won my business for years to come!
You forgot Victoria’s Secret! When I called the other day about my new jacket having a popped seam, they 2 day shipped a replacement and paid for me to send the other back, no questions asked. It was quick and painless. The other company I don’t see on here that I had a positive experience with is E.L.F. They also quickly fixed a problem I had with an order.
Thanks to all of you who took the time to vote! May we all experience GREAT customer service in 2011! 🙂