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Jan 29 2013
5 years ago
4:08 PM MST

There Are Two Sides to the Register…

Jan 29, 2013 @ 4:08 PM MST
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If you check out regularly, you likely had a chance to read the post that I published yesterday entitled “What Would You Do In This Situation?” I really enjoyed reading through the comments and getting a chance to hear all the different perspectives and opinions on how to handle an uncomfortable situation at the register.

Last night, I received this email below from reader, Melody (note that I am posting a condensed version of the email). I encourage all of you to read this email as it is a great reminder that we are all human, we all have good days and bad days, we all make mistakes, and that we all deserve to be treated with dignity and respect.

I am writing to you because of the post that you made on January 28th about a person that felt belittled from the cashier.

Now, I could think of any number of horrid things to call people on both sides [bad guests and cashier alike]…instead, I feel it would be best to remind everyone to be courteous.

Yes, there are numerous cashiers out there that lack patience and knowledge about how to deal with coupons. More often than not, it’s not entirely the cashier’s fault, if at all. Management and training can be spotty, unhelpful and policies can be ever-changing. If you should ever feel that the cashier is incorrect in their assessment of how to handle a particular coupon [and if they get snippy with you], call a manager. If the manager is of even less help [as I have seen happen], try for someone over their head. The bigger the store, the more of a likelihood that the higher up ones will know EXACTLY what the policy is and how to handle it.

Now, on the flip side, there are customers that take couponing as a die-hard sport and do at times forget the humanity of the other side of the register. In one particular instance, I saw a guest scream so hard at my fellow guest service’s cashier due to an issue that was clearly in the wrong for the guest [she misread the specifics of how many items she’d need to buy for a gift card] that my co-worker started sobbing and ran off to the bathroom. There is NO excuse for this sort of behavior. If you feel yourself growing heated and can see the fraying nerves in the cashier, pause for a moment and ask if they can set aside your order so that you can gather yourself. Or at the very least…recognize and apologize. Often, this can set a clean slate for both of you. Cashiers rarely receive apologies or compliments.

No one tries to have a bad day, despite what side of the register they are on. So let us all do our part to try to keep the day moving smoothly by remembering that there is a person on both sides during each transaction.

  • HIP List
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Have you ever had moments when you're either out of time or out of printer ink, or both, and you really want to keep track of a "Hip" deal or print a valuable coupon in the next day or two? Or what do you do when an outstanding, but pricey, deal is posted and you want to save it for discussion with your significant other? Well, now you're in luck! No more searching through pages of posts to find the coupon or the deal. Simply move the post to your Hip List and access it at your convenience.

How Does the Hip List Work?

It's easy! To use this feature, first head on over here and register and log into your account. Whenever you find a great deal that you want to come back to later at a later time, just click on the HIP List icon located on each post (see images below) and the information will be saved in your account. To remove a post from your HIP List, just click on the HIP List icon and it will be removed.

When logged into your account, you will see the HIP List icon at the bottom of every post if you are viewing in classic view.

If you prefer to view in river view, you will see the HIP List icon located on every post above the post title and to the right.

If you're wanting to print a certain deal, blog post, or the Weekly Store Matchups from your HIP list, click on the small blue printer icon in the upper right corner of the HIP list. This will allow you to customize the information that you want or don't want to include when printing from your HIP list so you're only printing the information that's most important to you! If there are deals (or portions of deals) that you are not interested in printing, just click on the red x button to remove them. To restore a section, click on the green arrow icon in the upper right hand corner.