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Walgreens: Accused of Overcharging Customers and Deceptive Price Advertising

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If you shop at Walgreens (or really at any store for that matter!), you may be interested in this email that I received from Hip2Save readers, Steph and Pam…

[h2s_box]I thought it might be interesting to you and your readers that the Attorney General in MO is suing Walgreens due to deceptive pricing tactics. I know I frequently have trouble with items ringing up incorrectly there, and it’s another reminder that we all should check our receipts wherever we’re shopping! Anyway, thought you might want to Google it and/or pass on the info.

I just saw your post about your mishap at the Dollar Store and the gum. Tricksters! 🙁  It made me think of this article I read about Walgreens that was in our local newspaper just the other day and how you post a lot of Walgreens deals. It accuses Walgreens of overcharging customers and using deceptive display advertising and pricing schemes.  Bottom line, always check your receipts after shopping!!  Here is the link.  It explains how they even hired private investigators to secret shop them and proves their theory.


For information about this lawsuit, check out this article published in the Huffington Post.

So what are your thoughts about this lawsuit?! Have you personally had issues with pricing errors? What steps do you take to ensure that you catch errors before you leave the store?

Join The Discussion

Comments 188

  1. CGG

    Walgreens should change their name to “False Advertising”. I have had them overchange for items multiple times. Usually the mistake would be on advertised prices! I would go back and have a manager credit me back the money but it was a hassle. After the last time I got smart and started going to CVS. I have been doing great using their extra care coupons on top of manuf. coupons!! The only thing I miss about Wags is the makeup section..they do have a nice one there, better than CVS. But Walmart is right up the street too.

  2. Guggie L Daly

    Yep, this is why I try to never step foot into one! It’d be nice if they could check out target w/ the INFs on the shelf, marked w/ clearance stickers but get to the checkout and they only offer full retail price.

  3. jV

    I had an issue just this week when they advertised buy one Purex for 4.79 and get 2 free. They rang up as 5.99 for three. I pointed this out to the cashier who just shrugged and did not change the price as it was marked on the sign. Looks like Walgreens will be seeing more states looking into their pricing practices!

  4. Crystal

    I have been overcharged at Walgreens on more than one occasion. Its can be annoying and a hassle when you have 2 small kids with you. I find the whole balance reward program to be too confusing. There is a Walgreens right by me so I go there when there are good back to school deals or to buy personal care items for cheap/free. I strongly prefer CVS though because I can get milk there with my ECB.

  5. Carol_R

    I haven’t had much issue except the occasional error that I believe could just be an error. I do check my receipts and watch as things are being rung up and point it out to the cashier. I haven’t had any problems with them adjusting it at Walgreens, CVS or Rite Aid if it rings up wrong and I can show them that the advertised price in their flyer states a different price.

  6. AmyE

    I was just in Walgreens a few weeks ago. There was a display of gum near the cash register. Cashier told me it was on special for 59 cents; I purchased one and checked my receipt when I got to my van, I was charged $1.19!!!

  7. Marina

    I used to work for Walgreens, and although price issues did occur they were always fixed when pointed out. IF THERE IS A STICKER THAT SAYS THE PRICE THEN IT MUST BE RANG UP AT THAT PRICE! otherwise it is false advertising. I am sorry for everyone whose stores did not follow this policy. The way the pricing system works (the stickers saying promotional prices) is by putting up promotional prices on specific dates and taking them down on specific dates. If a sticker is left for too long or put up before the sale starts there will definitely be price issues. furthermore, different stores (located in different regions) have different prices per product, so even if it is advertised as X price in one region there may still be a different price in another region. In which case, show the promotion in the ad. There were a lot of tricks to learn even when I was working there (like what coupons can and cant be stacked), but my store did a pretty good job of helping out customers and even clipping coupons ourselves to promote products.

    I no longer work for Walgreens so I cant say how the progress is currently but with the Rewards cards in action things get even more complicated. Just remember that if there is a price issue, show the cashier where you got the item and the price it was advertised at.

  8. Joanne C.

    Good! I hope every state sues them! I have had so many issues with false advertising/coupon problems with Walgreens that it has to be an amazing deal for me to set foot inside that store. The most recent issue I had was that although an item was advertised as on sale, when I went to purchase it, only a certain kind was ringing up (the sales flyer said “any”). The cashier was very rude and told me I didn’t have to buy it and the manager didn’t even want to come over and when she did, she refused to do anything. I wrote to corporate about their false advertising and never received a reply.

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