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217 Comments
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Hip2Save reader, Lindsay, recently emailed this question. Instead of trying to answer it on my own, I thought I would share it with all of you…

Hi Collin!

I recently purchased a $7.50 voucher from Groupon valid for $15 worth of Smoothies at a local restaurant. When I went to redeem the voucher with my 2 daughters and my husband, I was told that the voucher only applied to certain smoothies (namely the more expensive variety) although this restriction was not listed in the fine print when I purchased the voucher. This meant that the $15 voucher (which we intended to use to get the entire family smoothies) would now only cover the cost of 2 smoothies. I was so frustrated and was tempted to just walk out and toss the voucher in the trash can as I really felt cheated and deceived. However, in the end, we ended up ordering 4 smoothies and paying an additional $8 out-of-pocket – definitely not the deal that we were expecting. 🙁

However, this whole experience got me thinking! Was I right to feel entitled and deserving of this great deal? Or should I have taken an unbiased look at the situation and realized that at the end of the day, this small restaurant is also trying to make a living? I would appreciate your thoughts. Thanks!

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Comments 217

  1. amy

    sucks, makes me remember the GNC safslim coupon, which I took my husband with me to get and the employees took about 10 minutes of explaining/talking to managers/managers coming to talk with me to basically tell me they wouldn’t accept the coupons. (I went there with high hopes after Collin’s video of them SHIPPING the items to her home if they were out of stock, yeah right, not in Los Angeles at least.) On the same day, I was going to redeem my $5 Wrapp offer at Godiva, and the cashier erased my promo code before ringing it up! What nerve! All she had to say about it was oops. So I was not happy that day… and now my husband won’t go anywhere where I am going to get a free offer because they usually give me a hard time, and sometimes don’t accept the coupons. It bothers me even more b/c this was a corporate GNC inside a mall. I’m so tired of calling companies/writing emails that I don’t waste my time doing that anymore. 🙁 no freebies for me!

  2. GG

    Living social has very bad customer service!

    • K

      Agreed!

  3. DS

    I would have contacted Living Social and let them know what the store told you. I would guess that either Living Social or the store doesn’t know what is going on. I don’t think you were wrong to be upset, I would have been. If nothing else Living Social could have reimbursed you your money.

    • dawn g

      I would contact them as well, you paid 15.50 for $15 voucher in the end. They may well have intended it the other way, but they should have stated that. You may not have even gone there or spent less money on the lower priced smoothies. I am not sure if they intended, but it sounds like a good old bait and switch 🙁

  4. Heather

    She said she used Groupon ( in my opinion they have excellent customer service) I see wha u are saying but in a way you were deceived they should above noted on the groupon what it could and couldn’t be used for… That’s just bad business in my opinion. I wouldn’t not go back to that establishment groupon or not. Yes they are trying to make money and maybe new business but that’s not the right way to go about it. They should navy honored it on what ever you were buying ( they are still making a profit )

  5. Kim P

    If there was no fine print you need to contact Groupon! They require companies to clearly spell out the details and they will take care of it!

  6. Geri

    I am a loyal fan of groupon. I love how groupons help us try places we wouldn’t ordinarily try. I feel it is an opportunity for the shop to totally impress us and wow us into becoming a regular customer. I don’t feel that it’s beneficial to the shop to argue with a groupon customer who is also most likely a first time customer. I probably would not go back to the shop. They should have stated that restriction in the fine print. They would have lost a customer if that had happened to me. And, I would request a refund from groupon. They are very good about refunding disappointed customers.

  7. PB

    I had a problem using a voucher a few months ago. Same situation where the restrictions were not noted. I contacted Groupon and they gave me a total refund. No hassles, just good service, and that is why I use them more than the other discount sites. At the least, you should tell Groupon what happened so they can contact the smoothie company about the problem.

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