Visa Checkout Providing Gift Cards to Make Up for the Best Buy Issues on 11/1

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VISA Checkout

I know that many of you had major issues taking advantage of the Best Buy $20 off any order Visa Checkout promo that I posted on Sunday. Well, I have what appears to be good news. Many of you may have received an email from Visa Checkout with the subject line “We’re sorry – an e-gift card for your trouble is coming!” Be sure to check your spam and trash if you didn’t get this email as it may be in there.

The email basically states that they will be providing you with a $20 gift card as soon as possible and that they’ll be in touch with more details.

(Thanks to all you readers who emailed about this!)

Join The Discussion

Comments 95

  1. Barb J

    nothing for me.

    • Collin (Mrs. Hip)


  2. Chaz

    Nothing here either.

    • Collin (Mrs. Hip)

      Bummer ๐Ÿ™

  3. Emily

    Nothing for me. Should I call tomorrow ????

  4. Sara

    I didn’t get an email either.

  5. @~~>~~

    Received it several hours ago. Let’s see when the gift card arrives ๐Ÿ™‚

    • Collin (Mrs. Hip)

      Oh cool!

  6. Just Me

    I emailed them Sunday night and my husband and I both got an email. I wonder if you can still email.

  7. Jessica

    I got mine just now. I would wait a few days and then contact customer service if nothing arrives!

    • Collin (Mrs. Hip)

      Thanks for sharing Jessica!

  8. misti

    I got this email ๐Ÿ™‚

    • Collin (Mrs. Hip)


  9. M

    I got one but I did email them last Sunday night

    • Collin (Mrs. Hip)


  10. Elizabeth

    I got two emails this week. One for the missed NFL offer and the second for the Best Buy offer. I’m sure they are delayed with all the requests. Online email support stated I would get a response in 24 hours, but it took 2 weeks to receive these emails.

    • Jessica

      Same here. I emailed them on Sunday and received a response yesterday.

    • Collin (Mrs. Hip)

      Thanks for your feedback Elizabeth!

  11. Leigh

    I called on Sunday and got a case number. This email arrived today.

    • Collin (Mrs. Hip)


  12. mommyx4

    Nothing here and I tried over 30 times

    • Just Me

      Did you call or send an email? I sat on hold but after a long wait I quit and emailed instead. If you only tried logging on, I don’t think you’ll receive the email

  13. Gina

    Off topic, Earlier sweeps, I won a few and didnt get my points, anyone else have that issue?

    • Gina

      From shop your way. Sorry should have clarified. TIA

      • Bran

        Same here. I won a few sweeps and still have not received my points.

        • Gina

          Thanks was just checking I wasn’t alone. Maybe they are late posting.. Keeping fingers crossed.Loving the free gifts for XMAS ๐Ÿ™‚

          • Amelia

            I won some yesterday morning like $30 and they just showed up this morning

    • Jen

      It takes a while. I won 5,000 points last night and I got it this afternoon.

      • Gina

        Thank you. Glad to hear they are being posted. I can’t wait to get them ๐Ÿ™‚

    • Suzy

      my points was added after 24 hours. May be it takes time.

    • CouponAddictforLife

      Sweeps points take up to 24hrs to add to your account – Id check your account tomorrow and they should be there….

    • ohiogirl

      Same here. It’s been over 48 hours, still no points posted.

      • Happymama

        Log out and back in. If they still aren’t there just call customer service..they are great!

    • Emily

      Same. I won 3.50 but they only gave me $1, oh well it’s still a free dollar!

    • Jallice

      yes, this has happen to me. I emailed them and I’m waiting for them to respond.

  14. jhnicole

    Didn’t get email.hope I get it thanks

    • Collin (Mrs. Hip)

      You’re welcome!

  15. debi

    I had tried numerous times to get the code..

    • Collin (Mrs. Hip)


  16. Mani

    Nothing came –

    • Collin (Mrs. Hip)


  17. Mani

    Tried multiple times on Sunday . No luck

  18. Sarah

    Nothing here either.

  19. Shawna

    I never got through when the deal was active does this apply to me?

  20. Kate

    Is this for people who contacted customer service?

    • Tiff

      I could be wrong, but I believe so. I received this email as well, but I did email them about not being able to get the deal.

    • Tia

      The squeaky wheel gets the oil. I tried countless times all day but never called or emailed so nothing for me.

      • Donna

        Same here. Oh well :/

  21. Mona C

    If anyone wants this $20 off $20 shutterfly. Please use this. Thanks!


    • Kate

      Awesome! Thanks so much Mona! I was able to use it!

      • Mona C


  22. Jenna

    I just now emailed Visa Checkout asking if they are basing their response via email to actual customers who contacted them or to people that had hundreds of failed attempts through logins? I am sure they can see that thousands of people could not access the deal. I hope to receive a response!

    • Shell

      When I spoke with customer service Sunday night they said they would like to honor the promotion for those still “attempting” to get the promotion that day. Im assuming he meant those who called & they took down the email to send to their promotions dept. or those who emailed them.

    • Dina

      What email did you use?

        • Katie

          Thanks for posting!

        • Lindak

          Thanks for the address. I contacted bestbuy and they replied but didn’t give me the Visa address. I ‘m forwarding their email to Visa. At least it shows I tried to get the promotion.

        • Dina


    • Collin (Mrs. Hip)

      Thanks for sharing!

  23. Shelen

    I got this email ๐Ÿ™‚ glad I called Sunday night half asleep lol

    • Collin (Mrs. Hip)


  24. Bella

    I’ll trade someone shutterfly codes for $20 off holiday card & free shipping from Kellogg’s for their best buy gift card

  25. Amanda

    I got one too- I sent an email Sunday when i couldn’t access the website

    • Collin (Mrs. Hip)


  26. Carol Giorno

    I got this email too yesterday, I sent them a email Tuesday night..

  27. layla

    If you completed the Visa checkout promotion and are waiting for a code give it 2days before you start emailing to inquire.

    Adding emails and phone calls will just loop you with different people with different answers for you.

    Have some patience and it will come.

    Happy Holidays

  28. michelle

    I just sent an email inquiring since I got stuck in the invalid password loop. I’ll see what happens. Fingers crossed.

  29. hannah

    I have a question regarding visa checkout…..does anyone know how/where to enter any coupon/promotion codes when you are using visa checkout… I could not figure that out….for example….I shop at old navy and there are few promotion codes going on now….how can I enter that when using visa checkout

  30. Junip

    Yup, I also got this email. I assumed it was a response to the email I sent to their support team on Sunday about the web site not working. I had given up but then tried later in the evening and finally got through.

    I went to a Best Buy store yesterday and was able to use my $5 birthday coupon, the $5 mystery gift coupon, a $10 coupon they sent in an email about a new store opening, the $20 visa checkout coupon and the free Bluetooth speaker coupon, all in one go. I got the speaker (retail $40) and a $60 Netflix card for $20! It’s like I hit the email promo lottery!

    • Hens

      They let u use the visa checkout $20 in store?? Thanks

      • Junip

        Yah, I wasn’t too sure if they would because the fine print said online only, but it had a barcode so I figured that must mean you could use in store too. Worked no problem!

    • Collin (Mrs. Hip)

      What a great score! ๐Ÿ˜‰

  31. Brandy

    Didn’t get anything. Tried so many times and didn’t know contacting customer service was an option.

  32. Katie

    Could someone please post the customer service phone number? I can’t find it on the site.

  33. V

    Someone actually complained about not being ENTITLED enough to get their 20 bucks. LOL wow.

    • Junip

      Don’t look at slickdeals.. There were people there who got 10 or 20 codes complaining that some of their certificates were zeroed out. Disgusting.

    • Just Me

      I didn’t complain I just asked if I could be added to the list. I figured if I got it great if not oh well.

    • Leigh

      No, I called and told them I was having trouble participating in the promotion that they advertised on national television in the middle of a football game. They apologized and gave me a case number. I don’t feel ENTITLED to anything and I appreciate their customer service.

  34. Shell

    I signed up with visa checkout the same day however im not too sure if I got a best buy gift card. I have no luck with this stuff. Bummer ;-(

    • Collin (Mrs. Hip)


  35. kathy

    So is this for everyone who wrote an email or called them? Did anyone get it who was just trying to log in and trying to get the $20 best buy but didnt call or email and got this email now?

    • michele

      I was just trying to log in and I got it.

  36. Gina

    I wish they would do that with the $20 Nfl posted a few weeks ago. I never got it. ๐Ÿ™

    • Dealxgirl

      They did. They sent a code for everyone two days later that actually signed up but never received a code.

      • Jallice

        I didn’t get one

    • Tomoko

      I also signed up and never received the $20 NFL code ๐Ÿ™

    • michele

      I was just trying to log in and I got it.

  37. michele

    I got an email saying I would receive a $25 prepaid card and a free shipping code due to issues with that deal!! Woo hoo!

    • Collin (Mrs. Hip)

      Yay! Thanks for sharing Michele!

  38. Jeanne

    I emailed on Sunday but never received a response. I haven’t received this email either and I checked my junk folder. I hope I get it…I tried for hours to get this on Sunday!

    • Collin (Mrs. Hip)

      Hoping you receive it soon Jeanne!

  39. Sharlene

    This seems to be live again. It does not work if you already got a code though.

    • Julie

      Did anyone that received this email actually get a code yet????

      • Mary

        I did get the email from Visa because I contacted them the night the Best Buy promotion was offered. I have not received a code yet, though.

  40. Kristen

    I received this email but have not received the visa gift card yet either. Anyone else heard back from them or received the fit card?

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