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Reader Question: What Companies Offer Lifetime Warranties?

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Warranty

Check out this email from reader, Krystal –

I recently read that your readers have been able to get products fixed or replaced from certain companies. I know of Jansport and L.L. Bean’s lifetime warranty but what are some other company’s that offer lifetime warranties and how is the process to process a claim?

Do YOU know of any other companies? Please share!

Mary is a senior copywriter with 9+ years in frugal tips & deals. She has a Bachelors in Human Resources Interdisciplinary Studies. Connect with Mary on LinkedIn


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Comments 159

  1. april

    Eddie Bauer. If you have the original receipt you can walk into any store and get full value back. Without the original receipt you can still walk into the store but they look up what the current value would be today. I went in with a coat that I bought for $200 8 years ago recently (the zipper broke) and they said it was worth about $40. I did not have the receipt. They gave me a $40 store credit. But I was very happy to get anything for it, since it had been EIGHT YEARS 🙂

  2. MekaRTR

    Totes does LT warranty. My umbrella has been going strong for about 2 yrs so I haven’t put them to the test, but I have my receipt and the tag when the time comes. Anyone had a replacement?

    • Wendy

      I’ve replaced mine several times. You have to ship them your old ones and $5 per umbrella. Well worth t, in my opinion. My only problem is that I have the tendency to misplace my Totes….

    • Mel

      I have! I take the broken ones to the outlet and they exchange it right there. Love them!!

  3. Pat

    Moen They are excellent,register your products when you purchase them.

  4. Tracey

    CRAFTSMAN tools.

    • Me

      I believe that’s only true hand tools, not power tools

      • April

        Yep, hand tools

  5. Rachel

    Darn Tough socks. And they’re made in the good ol USA. Very comfortable and if you have a problem you mail them in and get a new pair shipped back.

  6. Becky

    Athleta (a division of Gap) you can return or exchange at anytime during the life of the product.
    I just found this out recently. 🙂

  7. Lara

    Kohls also has an awesome return policy. Keep your receipts.
    Also – North Face doesn’t always honor their warranty. I had a jacket shrink after 4 washes and they wouldn’t replace it. Said it was normal wear. I never dried it. :/
    Also – Kitchenaid has a great warranty. Answer a few simple questions and they send you a new one. I’ve replaced blenders and can openers.
    Love this thread!!!

  8. Julie

    Rainbow flip flops and Costa sunglasses- their lifetime warranties are amazing. Makes spending money on their products worth it!!

    • alice

      I love my Rainbow Sandals

  9. Delanda Jo

    I believe Timberland is one.

  10. Elisa

    Columbia has lifetime guarantee on clothing, my son has a coat that a seem came apart and they replaced it. No questions asked no receipt !

  11. Betty

    Carhartt will replace or repair broken zippers on coats. Columbia jackets will repair or offer equal value replacement.

  12. Jsturner1

    I believe Ugly Stick fishing poles have lifetime.

  13. rebecca

    i recently found out Levi’s has a warranty of 2 years on their products. i had a broken metal button on a pair of jeans, and i got the number for customer service off their website. they emailed me a form i could print off, and they would replace the jeans for free with same or similar. also, if they deem that the problem is normal wear and tear, they will send your jeans back to you if you want them to.
    not a lifetime warranty; but for jeans, i thought that was pretty good. they were really nice and easy to work with.

  14. Meredith

    Calphalon cookware offers a life time warranty on all of their products. I just took advantage of their warranty and received a replacement saucepan with lid, 8 inch and 10 inch pans. Check their website for the details. The process requires you to ship your original pans to calphalon for an assessment. Once that assessment is completed and they decide that your cookware needs to be replaced, they will ship you new cookware.

  15. Jen

    Darn Tough socks. This was the first year that we got some for skiing and we love them.

  16. Nikole

    Cinch i emailed them when my hubby’s jeans ripped fast and they said they have a lifetime warranty just to take them in and show the manager the email got hubby 10 brand new pairs of jeans glad we saved all the old ripped ones

  17. MichelleRCK

    Cutco, Eastpak, and Dakine

  18. Chits

    Lands End also has a lifetime return guarantee, No questions asked

  19. Aysha

    All-Clad sent me a brand new 12-inch fry pan after I called their customer service and sent them pictures of the nonstick flaking off my old pan after five years of cooking and washing.

  20. Happymama

    Snap-On tools have great warrantee a tools. Pricy, but my hubby gets a replacement when needed.

  21. April

    Kenneth Cole – I contacted them about my sons bookbag that the zipper broke on after only 6 mos and they offered to replace it but that specific bag was no longer sold so they basically let me pick from their entire selection of bookbags and sent the replacement to me for free. Great service!!

  22. Barbara

    Timbuk2

  23. FabulousJess

    T-fal and Invicta are two that I know off the top of my head.

  24. jlgclassof2000

    I can’t think of any off the top of my head that weren’t mentioned, but I think this was a great question & great post, & now I’m going to google “lifetime warranty.”

  25. kdorristootsieroll

    I’ve had great luck with Otterbox lefties warranties. All I need is to upload a pic of the wear on my Otterbox & in about 2 weeks I get a brand new one. Also Dyson vacuums upheld their warranty too.

  26. Jodi

    Le Creuset cookware, Tupperware, Tervis tumblers, Zippo, Vermont Teddy Bears, Masterlock, Victorinox knives, eBags branded luggage and bags, Lodge cast iron, Red Wing boots.

    COSTCO will refund at any time with certain restrictions like electronics, diamonds, tires.

    Aldi will refund any Aldi branded product AND replace the item with another product (except for hard goods)

  27. Lyndsie

    Bjorn and b.o.c. shoes. My favorite pair of boots had a buckle break off. Filled out a form online, included a few pics and two weeks later a brand new, nearly identical pair arrived in the mail. Didn’t even have to pay shipping. Awesome customer service!
    Also, Contigo. Same process. Had several kids cups lose the black ring on the inside of the lid. Replaced easily.
    Lastly, Kitchenaid. I had a ceramic knife that chipped. I found a similar product on their website and they replaced it.

    • QTee

      Great to know about contigo. Thank you. How do I go about requesting those rubber seal? I bought my cup at target and don’t remember if it came with any pamphlet or anything. Thanks

  28. LAURA WYATT

    leatherman- my husband uses them for work.. hes a repair tech for mr. appliance. He has two and I think we always have one shipped out for replacement. They offer free shipping and lifetime guarantee, you just pay to ship it back.

  29. Tony

    Gilmour (sprayers/sprinklers etc.), have since been acquired by Fiskars but still lifetime. Craftsman HAND tools, as well as Harbor Freight, MAC, Snap On, Cornwell. Channellock tools. Apex hose from Sam’s Club. Wagner, Moog auto parts. Snapware, MAGlight, Surefire, Coast, Ka-Bar, Kershaw, Buck, Benchmade, Spiderco, Case.

  30. Kara

    2 of my fav things have awesome warranties. 1. My husband and I own several Saddleback products. They are expensive but Come with a 100 year warranty!! 2. Hydroflask. Everyone jumped on the Yeti bandwagon because they got trendy but Hydroflask is a much superior product and they have a lifetime warranty.

  31. melissa

    Colin, I feel like this ought to be made into a master list accessible in your site menu… ? Please and thanks!

    • Kristin Phipps

      Yes, Please Collin! This would be great, along with a link to the warranty and/or contact info!

  32. Mary

    Had a bad experience with Calvin Klein. Bought a coat at Bon ton Feb 14, 2015. Wore it a few times last year, but in Nivember 2015 the zipper broke. This was originally a $300.00 cost. I contacted Calvin Klein and was told that style was over 3 years old and no longer covered. I owned it less then a year with proof of purchase. Plus their customer service was not exactly stellar. Glad I didn’t pay full price.

  33. Patty Stewart

    Coach has a lifetime warranty. The placed a money clip no questions asked. But a bag strap had to be mailed in paying for shipping.

  34. Jess

    Does anyone know about Victoria secret? I’ve had not one but two bras tear where the strap attaches. I was fitted there and have several bras from there but it’s only the ones that have many different ways to wear it that has the tearing.

    • candace

      My underwires would always rip out of my Victoria’s Secret bras so I switched brands.

    • Kristen Evering

      For Victoria’s Secret, I had my packing form (or print out order from your web account) and exchanged a bra that the wire popped out after 18 months for an exact replacement. Now, without a receipt, they look up the product to see what its value is and look at the tag to see the manufacture date. I just had another bra that I popped wire and ran out without my packing order – this is how I found out about the manufacture date on the bra. My bra said it was made in 2013 but I bought it in November and the girl didn’t bother to ask to look up the order, just offered me $15 due to the supposed age so I came back with the packing form and the manager did the exchange without issue. Now my bras were Pink brand and not prints, just buff and gray so that may have helped. I’ve had better luck with the regular line not popping under wire for my size.

  35. Melissa

    EMS back pack strapped ripped,do they have a replacement program?

  36. Kim

    Tervis Tumblers.

  37. Urvi

    Schlage locks. Mine started to make a loud bang when opening the locked bedroom door. Something about the spring inside. Called and they walked me through lubricating. Didn’t work on the reps request, I emailed them pics. Brand new locks sent to me.

  38. Marcia

    I’ve contacted fisher price several times for issues with the rock n play. Years ago they sent me a new one for mold issues, when the new one had more mold issues I asked for my money back and they sent a voucher for the full purchase price. When our bouncy seat needed a new cover and they didn’t sell it anymore, they sent me a voucher for a new bouncy seat.

  39. Megan

    Nalgene, Le Creuset

  40. Paige

    I’ve not had any experience with them but I hear that Under Armour has a lifetime warranty.

  41. debbie

    Wallside Windows has been to our house to replace our windows for free. We didn’t even own this house when they were installed, but when the seals leaked, they happily came out to replace them! Wallside has been good to us.

  42. Karen Cummings

    Kate Spade – I purchased a wallet at the outlet and the zipper pull broke. They no longer had the same one a year later – they let me choose any wallet in the store I wanted.

  43. Retta

    Smith sunglasses. I had a pair break after a year or two. I can’t remember if I had to pay to ship them back, but they gave me the option of getting any sunglasses from their website valued at $120 or less at no charge, or if I wanted more expensive ones I just had to pay the difference.

  44. joannemart

    Idk if they still do, but jcpenneys used to take anything back, no receipt. My husband returned Levi jeans, older versions with orange tag because they didn’t fit anymore, they were several years old, and they gave him 2 new pair. The ones with the red tag. He didn’t even have a receipt.

  45. faith

    Clark shoes!

  46. clarsen27

    Hydroflask water bottles has a great warranty. The rubber on my straw top bottle lid cracked on the mouth valve thing and I emailed them and they sent me a new one, no questions asked. It’s a $12 bottle top. 🙂

  47. Nichole

    Underarmour- just take it back to any store

  48. Beck

    Lodge cookware. I had a Dutch oven that the coating started to come off & they sent me a new one for free

  49. Lacie

    I don’t know if it’s an official warranty, but Melissa and Doug has replaced 2 toys that broke with normal toddler play after a few months. One item was a truck whose wheel broke off, and the other was the megaphone for the firefighter costume whose end broke off so that the sound wouldn’t work. Customer service was top rate. They only asked us to send back the megaphone, but they paid shipping. Great products and great company!

  50. Rachael

    Delta faucets – Mine completely corroded, they sent me a new one!!

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