Happy Friday: Praising Excellent Customer Service
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Sent from reader, Jill:
I recently purchased an item from Eddie Bauer only to find out the next day there was an even better discount code.
The deals and tips on Hip2Save.com have really empowered me. I know about and have a free Shoprunner account because of Hip2Save. I enjoy the Hip2Save community discussions about being fair/couponing with integrity and the tips about reaching out to companies to say that you like/use their product.
So with that inspiration, I reached out to Eddie Bauer to ask them to give me the difference between the discount I used and the one now available – AND THEY DID! They responded very quickly (a couple of hours) and had already credited my account when they responded. To top it off, I received my package that afternoon – so in 1 day rather than the free 2 day shipping through Shoprunner that I had selected.
Thank you Eddie Bauer for your excellent customer service! I’m raving about you as promised. Thank you Hip2save + community! I tell everyone I know about Hip2Save and even some people in the store that I don’t know!
Do you have a funny, “Hip”, or unique photo to share?! Email us at firstname.lastname@example.org. Every Friday, we post one photo, submitted by a Hip2Save reader, that gives us a glimpse into their frugal lifestyle or simply makes us smile. If your photo is published on Hip2Save, we’ll email you a $10 Amazon e-card!