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Happy Friday: A Lifetime Warranty + Excellent Customer Service = Customer for Life

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10 Comments
HOT! Getting Toasty! Lukewarm Starting To Melt Ice Ice Baby
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Sent from reader, Tim:

Hi Collin! I wanted to share with you and your readers an awesome experience I had recently with a company’s Lifetime Warranty. I purchased an insulated Stanley mug last year, but it wasn’t staying insulated for long, so I contacted Stanley. They were happy to send me a replacement free of charge.

Much to my surprise, when I received the package in the mail, not only did they send me a replacement, but also two additional mugs! I love when companies have excellent customer service and back their products with a lifetime guarantee! I just had to share my excitement! Thanks for all your hard work!! I have been following your site for over 7 years now.

HAPPY FRIDAY!

Do you have a funny, “Hip”, or unique photo to share?! Email us at happyfriday@hip2save.com. Every Friday, we post one photo, submitted by a Hip2Save reader, that gives us a glimpse into their frugal lifestyle or simply makes us smile. If your photo is published on Hip2Save, we’ll email you a $10 Amazon e-card!

Join The Discussion

Comments 10

  1. Lo

    Wow! Great to know since I just bought some Stanley items on clearance!

  2. SCS

    My husband has a Stanley lunchbox- he loves it! Great to know.

  3. Steph-B

    This is awesome! Good to know! My hubby uses the Stanley products as well!

  4. Jeanette

    we got a replacement lid/cup from Stanley, recently. . .Really thankful for good customer service!

  5. Sarah!!

    Wow that makes me want to buy their products! I just emailed playtex about a diaper genie I received as a baby shower gift that was suppose to come with 1 free refill and 1 free filter both were missing so with baby just a few days away I decided instead of going through the hassle of taking it back I would email them to see if they would just send me replacements or coupons to get free replacements. They were very fast to reply and within a few days sent me what I was missing! Love when companies take care of their customers!

    • Collin (Mrs. Hip)

      That’s awesome Sarah! Thanks for sharing your experience!

  6. patricia

    Love our 2 stanley thermoses. When we go camping summer time we put ice cubes and even after 3 days there is still ice left in them.

  7. Molly

    Yay Stanley! So glad to see positive comments on a company!! Definitely will be more inclined to purchase Stanley products in the future!!

  8. JH

    Ditto on what Molly said!!

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