Happy Friday: Kudos to Awesome Customer Service
Hip2Save may earn a small commission via affiliate links in this post. Read our full disclosure policy here.
Sent from reader, Jessica:
Hey y’all! I recently encountered a company that really went above and beyond. I made a purchase at Jet.com and ordered 2 pairs of socks for my 4 year old. When they came in the mail, they were at least one size too big and I thought there’s no way that’s actually what I ordered. Sure enough, I looked up my order and they had sent me 2 packages of sock in a size too large.
I called Jet.com’s customer service and was pleasantly surprised to talk to a human right away, no being placed on hold. The call center was based out of Utah and there was no language barrier, I could understand her and she could understand me. It was very refreshing.
I explained my sock dilemma to her and she offered to send me socks in the correct size or to issue me a refund. Then, where my respect for this company really grew was when she told me to either keep the socks that were the wrong size or to donate them. What?! That is unheard of customer service.
This whole conversation took a total of 3 minutes, not 30. I will definitely be doing more business with this company and I wanted to share with my Hip2Save friends as well!
Do you have a funny, “Hip”, or unique photo to share?! Email us at email@example.com. Every Friday, we post one photo, submitted by a Hip2Save reader, that gives us a glimpse into their frugal lifestyle or simply makes us smile. If your photo is published on Hip2Save, we’ll email you a $10 Amazon e-card!