With Heartfelt Sympathy…

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Sent from reader, Carrie:

Hi Collin. Last week, we had to put our boxer dog down. It was really sad.

I had ordered a lifting aid for her from Chewy.com and it just didn’t work. It kept falling off. Anyway, I had a chat with Chewy.com and they said no problem, they would credit my account and to donate it to our local shelter.

Just a few days ago, I received this card in the mail from them. I cannot express how awesome their customer service is. I was so touched by the card, it made me cry. I just wanted to share because I know customer service is very important to you. Thank you for all you do!


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Comments 69

  1. Valyou


  2. J

    💜💜💜❤❤❤❤ so sorry about your boxer

  3. Cw

    Sorry for your loss😢

  4. Mindy

    Chewy has great customer service!!!
    So sweet!! ♥️♥️♥️

  5. Karen

    ❤️ I’m sorry for your loss

  6. amyrn1218@aol.com

    Carrie, so sorry for your loss!

  7. Mlh211

    This is so sweet. We recently lost our pup as well and I received a note from the vet that was very heart felt. Pets truly leave a mark on us forever.
    So sorry for your loss.

  8. Angela V.

    Dang, that made me cry…it’s hard to lose a pet, and was very thoughtful of them to acknowledge it. So sorry for your the loss of your pup. May the many good memories you have with them, help get you through this difficult time.

    • Monique

      Agree with the above comment from Angela

  9. mary

    I’m so sorry, they are our family 💜

  10. Juma

    Carrie sorry for your loss. Thanks for sharing this. Just a kind word or a card note goes a long way and is very comforting and meaningful. Blessing to you and your family.

  11. Bee

    So sorry for your loss. I know it’s very difficult. We had to put our boxer down as well last year. He could no longer use his back legs and we even had a wheelchair for him for almost a year! Thank you for sharing info about chewy.com I’ve never ordered from them but will definitely keep them in mind when I need something.

  12. SunnyS

    So sorry for your family’s loss.

  13. Fabi

    Im so sorry about your loss:(
    And yes, chewy.com is great!

  14. Tina9222

    Nice to acknowledge good service! Loss of pets are enormous to those who have them, may your heart heal. When we lost outlet pit after 14 years a good friend gave us aw memory lamp

  15. Lori Stevens

    What a sweet gesture! This world is a better place because of exceptional people like Kevin. 💕

    • Nina

      Absolutely Lori! And so sorry for your loss Carrie.

  16. Jlinsey

    I’m very sorry! I just lost my 17 year old pup myself last month. Take care!

  17. chrissy

    Sorry for your loss, it’s hard to lose a good pup. That is pretty cool they sent you a card, unheard of these days!

  18. Brandy

    So very sorry for your loss ❤️ chewy has excellent customer service and I have never had an bad experience with them!!

  19. Amy

    A friend of mine ordered food regularly from chewy.com, and when her dog died, she contacted them to stop the auto delivery. Not only did they follow through, but they also sent her sympathy flowers.

  20. LC

    They really do have great customer service!!

  21. cristinimartini

    Chewy is so great! Another star in my book for them. I love getting hand-signed Christmas cards from them.

  22. countrygal

    So sorry for your loss, its really hard to lose a pet. What a nice card Chewy sent. I get all my kitty litter from them, they have awesome customer service. Take care.

  23. sara

    We just had to put our boxer dog down on tuesday. I feel for you. I also had items on auto ship from chewy.com
    Happy to hear what a great company they are.

  24. Chi

    That is seriously so sweet, wow. Condolences for your loss as well. ❤️

  25. CamiW

    My mom used to work at an animal shelter out here and foster at the same time. She stopped working there but still fostered. There was another women she ended up being friends with through fostering. A few months ago this woman was killed in a head on car crash (not her fault) and she ordered from Chewy on a regular basis. Chewy found out about the accident and sent a huge flower arrangement to the visitation services. It required 2 people to carry it in.

    • beth pitt

      This gave me the chills. Thanks for sharing this.

    • DebY

      This. I will be a Chewy customer because of this.

  26. Runnergirl79

    This is not the first time I have heard of Chewy doing this. So nice!

  27. DebY

    So sorry for the loss of your fur family member.

  28. princed13


  29. Laura

    Oh my gosh! I love it❤️❤️❤️❤️

  30. Krista

    I am so sorry for your loss. It’s devastating losing a beloved pet.

  31. Lissa Crane

    So sweet! I will definitely be using them in the future!

  32. beth pitt

    So sorry for your loss. How nice of chewy to do this. Never ordered from them before but I probably will now because of this.

  33. mkean

    I’m so sorry for your loss. Our furry babies are one in a million. That is so special that Chewy did that. Makes me happy I use them – will use them even more now.

  34. K

    Wow, Chewy have some wonderful people working for them. I was not an animal person…. till I got my dog a year ago. He is like my child now and losing him would be heartbreaking. So sorry for your loss Carrie

  35. NW

    Not a pet parent, But I’m teary eyed nonetheless. I’m so sorry for your loss. And I’m impressed by this company and their compassion. Thank you for sharing

  36. Cassie

    Chewy is AMAZING! I posted a “Chewy Box Love” photo of my cat and I received a small hand painted portrait of my cat. Best customer service, my order is always correct and on time.

  37. Gretchen

    O.M.G. I am balling! I am balling! I am so sorry for your loss, it is so comforting to know there really are very wonderful compassionate compaines in the world that care about its customers more than the bottom line!

  38. Andrea

    What a thoughtful surprise that was! I’m so sorry for your loss, I too am an animal lover and have a sweet rescue dog. I will be beside myself when she passes. I will be looking into using Chewy going forward because of this. Thank you for sharing! ❤️🐶

  39. v

    That was so very thoughtful. Chewy just got another customer.

  40. Jeanette


  41. Beth McMeekin

    I had a similar experience when I had to cancel our Bark Box subscription after our dog passed away. They sent a very kind, handwritten letter expressing their condolences. As soon as we adopted another dog, we subscribed again. I love that personal touch.

  42. ArielM

    Carrie I’m so sorry for your loss, I lost my dog last year and it was so hard. I love that this company did this

  43. Moni B.

    I’m so sorry for the loss of your precious Boxer child. I have a 6 year old Boxer niece who my sister ADORES! We all ♡ her. She is a good puppy. I am presently pet-less but I do order toys & treats for other canine family members. Never heard of Chewy before but they’re definitely on my radar now!!

  44. Amy

    I am so sorry for what you are going through. My sweet Australian Shepherd girl had to be put to sleep yesterday due to heart failure. It hurts so much more than I ever thought it could. But what amazing thoughtfulness from a company… that is the sort of simple kindness that would make me a customer for life. Thank you for sharing it with us. That is the kind of company I would like to support.

  45. keesh


  46. Denise

    I am so very sorry for your loss. Thank you so much for sharing their letter to you..

    • trace

      Yes, I know this was hard for you to do but I was encouraged to learn about a real company that could so something so selflessly…in a world that seems so selfish at times. May God help heal your heart and don’t stop forgetting the wonderful memories you had of your doggy. 😘

  47. Sab

    So sorry for your loss.

  48. Tina💖

    (((HUGS))) So sorry for your loss. ❤️❤️❤️

  49. Olgraygirl

    Great Yin & Yang story–what a company!

  50. Jess

    My friend ordered treats from Chewy that ended up making her dog sick (not deathly sick or anything). They refunded the cost of the treats AND they sent her a custom painted portrait of her dog and handwritten note. WHAT?!! Amazing!

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