Amazon Closes Customer Accounts for Making Too Many Returns
Make a lot of returns? You may want to reconsider.
Returning a dead Christmas Tree in January for a full refund may work at some retailers 😳, but not for Amazon. In fact, some are alleging the company now closes accounts based on customers making too many returns.
Then again, serial returners are also given the stink eye at stores like Home Depot, Best Buy, CVS, Victoria’s Secret and other retailers mentioned here. That’s because many of these companies use a third-party firm called The Retail Equation which keeps a database of customers’ returns and flags potentially problematic shoppers. These customers who are flagged often have their accounts closed or are barred from making future returns. Yikes!
In fact, according to this Business Insider article, it appears Amazon has randomly closed many customer accounts this week without warning – and it could be because these customers made too many returns. But what does Amazon say about making too many returns? Well, they don’t say anything specifically.
Amazon’s official return policy states:
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
So why are some customers having their accounts closed and others aren’t? This Amazon shopper who received a warning email from Amazon said…
“I have shopped a lot on Amazon in the last 5 years and spend around $1,200/month on the site. I buy almost everything, from cheap products like groceries, books, toilet paper to expensive laptops & electronics. That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon.”
What if you get a warning email from Amazon?
According to this same customer above, if you receive a warning email from Amazon, you should immediately check your Amazon account for any unusual account activities.
If you’ve returned too many items lately, be prepared with good reasons for returning them – and don’t forget to take pictures of the products that are defective or different from what you ordered. Then you should reply to email@example.com and explain what went wrong with your orders.