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We’re Sharing What It’s Really Like Working as a Shopper for Shipt

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Shipt Shoppers

Curious what it’s really like working for Shipt?

Shipt is an on-demand grocery delivery service that pays their employees to shop for and deliver groceries to members. We recently received an email from one of our Hip2Save readers, Fran, who is a current Shipt shopper, and wanted to share it with you!

Here’s what a Shipt shopper says about working for Shipt:

By the way, if you’re looking for a job with flexible hours and great pay, you may be interested in becoming a personal shopper with Shipt! They offer flexible hours with pay starting at $15/hour (depending on tips).

Shipt shopper loading a bag into a car

What was the Shipt application process like?

“I went to the Shipt site and started my application. They have you record some of your answers and ask questions about how you would handle certain situations, such as if you can’t find what the client has requested on the shelf what would you do, or how would you pick the best apple. After they review your answers and you are approved, they check for car insurance and run a background check on you.

 

Once you have passed everything, you download the app, do your training, and they send you a Shipt t-shirt and the debit card that you will use for paying for your shops. To the best of my recollection, I believe I was up and shopping within about two weeks.”


shipt shopper checking out at Target

Does Shipt offer training?

“Training was good. They explain how to use the app, what the rules are for shopping, and run you through some scenarios. There is a test in the end for which you have to get every answer correct, but if you miss a question, they give you a second chance to retake the test. Even though I found the training to be very good, I would advise giving yourself some extra time on your first shop or two because it is something new, and you don’t want to feel rushed for the first few shops while you are getting accustomed to how to use the app and shop.”


a hand with money fanned out

What about the pay?

“Compensation can sometimes be great and sometimes not so great. You get a base pay of about $6 for each shop and then a percentage of how much the client spent. So if you do a huge shop and the person buys lots of expensive items, the pay can be great, but sometimes the client requests just a few inexpensive items, and you end up with just over the base pay. Clients are then asked through the app if they would like to tip you. I found probably half of the people gave me a tip. My lowest tip was $2, and my highest was $25. I went back and looked at my stats on the app, and I averaged $17 per shop including tips.”


Shipt Shopper holding a box of Bounce

How long does each shopping trip take?

“On average, a shop takes about an hour, but I did them as quickly as 30 minutes. Once, I had one drag on for almost two hours because the store was out of a lot of stuff, and I had to keep contacting the client about substitutions (and sometimes the client is very slow to respond to requests, so that can eat up a lot of time). If it is a very busy time of day and Shipt has lots of clients requesting a shop and not enough shoppers, they will offer promo pay which is a little extra to entice you to go do the shop.

 

The promo pay starts out as just $1 but as time gets closer to the time that the shop is supposed to be delivered it starts going up. I have seen shops where the promo pay goes to as high as $20, but that is rare. There were days where I was busy all day long and was tipped well and thought this is the best thing ever, but there were other days where I got a string of $7 shops with either low or no tip, and I thought it really wasn’t worth it.

 

Also, there were days where I would put myself on the schedule to do shops and wouldn’t get a single shop during the time I was scheduled. Friday through Monday are the busy days with Sunday afternoon/evening the busiest time. Tuesday through Thursday there were very few shops available in my area.”


A shipt shopper handing a bag to a young girl's mother

Does Shipt pay for the gas you use?

“When you are figuring your compensation, you do need to take into account that you do not get any kind of reimbursement for your travel from Shipt, so gas and wear and tear on your car come out of your own pocket. Also, Shipt does not do any withholding for taxes, so you are responsible for setting aside money throughout the year to pay your taxes.”

Shipt shopper outside of a Lidl store

Can you choose where you want to shop?

“The app is broken down into areas of town, and you sign up for what areas you want to shop in. I live in a fairly large city, so there are probably 20+ areas for shopping. I started out shopping at just my local H-E-B grocery store and Target, but I expanded my shopping to include three other areas that are fairly close to my home.

 

When you put yourself on the schedule, you pick your times and your area of town that you want to shop in. As a shop comes up you get a notification on the app that a shop is available, and you have to accept it or it is sent to another shopper. You do have to be quick about accepting the shop, so you have to keep your phone available at all times while on the schedule. When the shop is offered, you can see the address for the delivery and the approximate pay without tip, but you cannot see what you will be shopping for until you accept the shop.”


Shipt Shopper at Kroger

Would you recommend Shipt to others?

“Overall, I have enjoyed shopping with Shipt. Like any job, there are great days and not so great days. You get the satisfaction of helping people who truly need help with their shopping and, for others, you are taking the burden of shopping off of those who just don’t like to do it. Most people are very appreciative. One of the greatest things about shopping with Shipt is the flexibility it gives you to take a couple months, weeks, or days off for whatever you want (be it for health reasons, family matters, or travel) and be able to return. I have taken time off for all of these reasons, and Shipt was waiting for me when I was ready to return. I just turned my app on, put myself on the schedule, and I was ready to roll.”

Thanks so much for sharing your experience with Shipt, Fran! Your customers are so lucky to have you!


So what about you? Interested in becoming a Shipt shopper?

If you’re looking for a job with flexible hours and great pay, you may be interested in becoming a personal shopper with Shipt! They offer flexible hours with pay starting at up to $15+/hour (depending on tips). Note that Shipt Shoppers must be at least 18 years of age, have a reliable vehicle manufactured in 1997 or later, have valid car insurance, and possess a valid U.S. driver’s license.

Applicants must also have an insulated cooler bag, a working knowledge of groceries, the ability to lift 25+ pounds, and an iPhone (iOS 10 or newer) or Android (5.1 or newer). All applicants must be authorized to work in the U.S. and are subject to a thorough background check before they begin shopping. Here’s where to apply!


Up Next: Try These 17 Legit Work At Home Jobs

Join The Discussion

Comments 38

  1. Deb

    Question? Does Shipt do any research on the client? Has any shopper felt as if they didn’t want to go to a residence because of area or some other circumstance?

    • Frecklelily

      No they do not (Shipt shopper here), but if you do not feel safe, you can contact customer support and they will help solve the problem. Also, if there is a customer that repeatly causes problems, they may ban them.

  2. Linda

    My granddaughter works for them and likes it. When her husband is home to watch the kids, she goes out and makes extra money with Shipt.

    • Amber (Hip Sidekick)

      How neat! Thanks for taking the time to comment, Linda! Glad your granddaughter has been enjoying it!

  3. Rachael

    As a shopper on the platform, the ABSOLUTE biggest thing to add is that Shipt DOES NOT take taxes out of your paychecks. So at the end of the year, when you file your taxes, you will be required to pay the federal and state taxes from your income earned through Shipt. I always just saved about 35% of what I made for taxes.

    The other thing too, is that sometimes the work load is great, and some days you may not get any orders. And during the summer time, when teachers are out of school, lots of part timers start taking orders again too, so it can be competitive to get shops. Your monetary potential also depends alot on your location. In Florida, they can shop the liquor stores and a few bottles of top shelf can make you $20 on the shop. In the Midwest, not so much.

    • Amber (Hip Sidekick)

      Thanks a bunch for the helpful feedback, Rachael! Good to know!

  4. Tia in FL

    Nice and fair review. Thank you!

    • Amber (Hip Sidekick)

      You’re welcome!

  5. Katie

    I was wondering the same thing. How do they know if they area is safe or if you are going to a safe home? I would love to try this job but a little nervous that I don’t know how safe it is. Thanks for the step by step review. It is very helpful!

    • Frecklelily

      The jobs are broken down into areas of where they can deliver to. If you obviously know your town and where you don’t feel comfortable going, then just don’t put yourself on the schedule for those parts of town. For example, I live near University of Florida, but I refuse to shop it because of all of the college kids, lol. Maybe only do shops during the day until you’re comfortable shopping at night.

    • Sara

      I think a shopper that has lived in a city long enough would already know which areas are safe or unsafe.

      • Karen

        I never felt unsafe while delivering. I live in a safe area and don’t deliver past 8pm. Everyone is usually really nice and appreciative that you are doing their shopping.

  6. Stephanie

    I applied and was approved, but once I found out they disclose your license plate and full name to each client, I declined. I know it is public knowledge driving around, but they don’t know my full name and people are crazy these days, so who knows what they’d do with that. Maybe someone could update if that has changed since I applied?

    • Karen

      Shipt doesn’t give the member your license plate number when they place an order. That is incorrect information. They do ask for insurance and license for background check when you apply but never give that to the member.

      • Stephanie

        It was correct at the time that I applied. That is ultimately why I decided not to move forward. That is also why I stated and asked a question if anyone could still confirm if that was true. As a matter of fact, I still have all of my old emails and it does indeed state that, so at the time it was correct information. I am, however, glad to know that this is no longer policy.

  7. Karen

    I have a shopper as a side hustle to pay debt. It has been awesome! I’m in a good metro Austin and the H-E-B is 2 miles from my house and the deliveries are close. I’m a high rated shopper and that makes a difference in offers. I have a few regulars that I shop for weekly. I do this part time on the weekends in addition to my FT job. I did 14 shops last week and made $360. I know different metros are different but I see people posted all over the country making over $1000 a week. It can be done! As for taxes, my full time job took out my taxes and with the gas deductions , I still got a tax refund! Without Shipt I couldn’t be paying down the debt as easily since my FT was able to cover the bills. Way better than a second job in retail.

    • Lynn

      $360?!? Sign me up! 😂 how many hours work would you say 14 shops were? Was that just over a weekend? At an hour each one then not so much…

  8. Katie

    Thank you everyone for your help & advice. I really appreciate it. I probably wouldn’t apply without all your help and reviews. Thanks Hip2Save for making that possible. 😊

    • Amber (Hip Sidekick)

      You’re SO very welcome, Katie! Glad this was helpful!

  9. Katie

    When you are a Shipt shopper, do you have to wear the Shipt t-shirt? Is it required?

    • Kara

      You are encouraged to wear your Shipt shirt but it’s not required. It looks more professional and puts customer at ease when coming to the door but not required.

  10. Allison

    I have been working for Instacart for about a year and a half now as an in-store shopper and I absolutely love it! I currently make about $16 – $18/hour.

    Here are some highlights to working for Instacart:
    – Instacart offers the ability to be an in-store shopper which has many benefits (1) you are an employee of the company so they take taxes out of your check and (2) you only stay in 1 store all day long (great in the winter time so you aren’t delivering groceries in the snow!), so no driving and delivering groceries – you shop the order, stage it for delivery and a full service shopper comes and delivers it to the customer. Also, no worrying about gas for your car, or the safety factor of delivering groceries to strange people’s houses.
    -Since you are an employee you make minimum wage and then 20% of the tips the customer leaves on the order. The good thing about this, if it is slow (which almost never happens) you still make minimum wage for the hour even if you aren’t shopping an order.
    -You can choose your hours – up to a maximum of 29 hours per week as an in-store shopper.
    -You have 4 days (4 hours each session) of paid training – so when you start to shop an order, you are fully trained at how to do your job.

    If anyone has any questions about shopping as an in-store shopper with Instacart just ask!

    • Allison

      If you want to sign up go to https://shoppers.instacart.com/ and enter AEVEREST6813F in the referral code field. Thanks in advance if you use my code! I very much appreciate it!

    • Allison

      If anyone is interested in signing up for Instacart, please reply and I can email you a referral code. The website isn’t allowing me to post the referral code in the comments.

    • Deb

      Hi Allison, thanks for the info on Instacart. I do have some questions though, 1) as an in-store shopper, how does that affect the full-service shopper pay since they are only making the delivery? 2) substitutions, when a product isn’t available, is that allowed & do you have to contact the customer directly? 3) customer changes the order, deletes or adds on items, how is that handled? 4) replacements/refunds for bad products, missing items etc…, how is that handled? I heard you are paid by direct deposit weekly if you are a full- service shopper, it that true and do they deduct for payroll taxes? Thanks again for your info, it seems Instacart is more popular here on the Metro NY-NJ area.

      • Allison

        1.) For a full service shopper, they would collect 100% of the tip for the order. But no base pay since they didn’t actually shop the order, they just picked it up and delivered it. Instacart matches the 20% of the tip, for the in store shopper for the tip portion of their pay.
        2.) The app you use easily allows the shopper to replace items – many times the customer selects an item they want as a replacement item if their original item isn’t available. When you make a replacement, the customer is notified in the app and via text and they can accept it, ask for a refund, or request another item. This is all done automatically in the app with a selection of a few options. You can text with the customer in the app or call the customer via the app – there is a contact customer button.
        3.) Customers can ask to add on an item once you start shopping and there is an “add item” button for this in the app. If they want to change an item after you start shopping they can text you in the app and communicate with you that way. Everything is very easy in the app and is very user friendly!
        4.) If there are any problems the customer has with items they receive after the order is delivered they can have it handled by contacting customer service. You as an in-shopper do not have to handle returns at all.
        5.) I can’t say how often full service shoppers are paid, but they do not have taxes taken out of their paycheck because they are independent contractors and are responsible for all taxes come tax time. In-store shoppers are paid every week and they do have taxes taken out of their paycheck – so they do not have to worry about taxes come tax time.

        Let me know if you have any other questions! If you are signing up, please consider using my referal code which is AEVEREST6813F. You can sign up at https://shoppers.instacart.com. Thanks in advance!!

        • Booboo52

          thanks Allison!

          • Allison

            Sure thing! If you have any other questions, please feel free to ask!

    • Susan

      Darn! I used your referral code to sign up but they’re not hiring shoppers in my area. 🙁

  11. Kara

    I have been a Shipt shopper for two years. I agree with most of what the article says. I averaged about 80% of my customers tipping and and average of about $17 an order. It’s great exercise….lost about 20lbs in the first 3-4 months! 😂 It’s been a great part time job for this stay at home mom of 5!

  12. Kristen

    What would be cool is if I could use coupons to save the customer money! I feel like that would make you a popular shopper 🙂

    • Frecklelily

      If you use coupons, it’ll ultimately come out of your pay. You get a percentage of the bill, so your pay decreases as the total decreases.

  13. Ella cee

    I’ve been a shopper for 3 years since the beginning but can say it’s not worth it anymore. Used to be good money and plenty of shops available. Now they overhired too many people and the only shops anymore are payout of $5-7 to shop and deliver 10-15 miles away. No thanks. That barely pays for gas. Plus if a customer says you did something wrong Shipt will just pull the plug on you without investigating or trying to even find out if you actually did something or not. I wish Shipt was still as lucrative as it used to be. But at this point I’m thankful for my day job with steady pay and benefits. Shoppers beware.

  14. Kathleen

    I just started Instacart in my area and we are waaay over saturated with shoppers already. I was logged on for 10 hours and didn’t get 1 order. These side gigs are location dependent but unfortunately not usually very lucrative

    • Allison

      Hey Kathleen. Have you tried being an in store shopper? This is much more reliable as you are assigned to a store and are constantly getting orders throughout the day. I usually do about 20 orders in a 6 hour shift. The day goes by so fast because you are constantly busy!

  15. CJ

    Just a safety tip. I’ve used Shipt several times with my local Meijer. The young lady that delivered the groceries was amazing and friendly. I had met her before joining Shipt. I asked her about safety and she advised me that if I placed an order and two people arrived with the order in the vehicle –to not accept the order and call in and report them to Shipt. She said that all Shipt employees / contractors have a background check and any person that would be in the car with them would not have the background check or have been vetted and therefore not safe. I would never have thought of that. For people out in the country, people that live alone, the elderly –we need to put that information out there.
    I felt that there was some pretty high up-charging on some of the items and although it was a great experience and I really appreciated the kindness and professionalism by the Shipt employee, the bottom line is I just felt like their up-charges was high.
    I realize all concerned need to make money.

    I am a 150% HIP2SAVE, coupon, clearance, all-out, love Collin and her HipFamily!
    I have some autoimmune issues, and at present having ridiculous back issues… I take care of my 84 yr old Momma. She was hospitalized twice in the past month.
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    Because of this website/app, I’ve been able to buy and shop wisely.
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    “Don’t let the screendoor hit you in the a$$ on your way out!”

  16. Lisa Smith

    One thing left out of the article is the unfair way that the ratings are calculated. If a customer asks for specific items and I provide the customer with the exact items and the order is on time then I should automatically get a five star rating. I communicate, I deliver to the door, say Hi to the cats/dogs that greet me…and a customer can still give you any rating they want. If Shipt changed that it would actually be a great company. It’s like rating amazon down because they don’t give you a hug after they deliver your items. You order something…you get what you ordered…that should be it…but you’re expected to make friends with your customers and it can be a little much.

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