Apple is Offering Replacements for Faulty Smart Battery Cases
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Do you own an Apple Smart Battery Case?
Apple is offering a replacement program for its Smart Battery Cases after determining that some of them aren’t working properly. The company has found that Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues.
This is not a safety issue. Owners of a faulty battery case may notice that their battery case does not charge or charges intermittently when plugged into a power source.
Affected units were manufactured between January 2019 and October 2019. If you own one of these faulty Smart Battery Cases, Apple or an Apple Authorized Service Provider will replace it free of charge, and then dispose of your old unit in an environmentally friendly manner.
To obtain a replacement, customers can either find an Apple Authorized Service Provider or make an appointment at an Apple Retail Store. Smart Battery Cases will first be examined to verify that they are eligible for the program. If you have questions or need further assistance, you can read more about the replacement program here or contact Apple Support directly.