Best Buy Recalls Insignia Air Fryers Due to Fire & Burn Hazards

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Insignia Air Fryer screen

Best Buy has announced a recall of about 635,000 Insignia Air Fryers and Air Fryer Ovens, after receiving more than 100 reports of them catching fire, burning, or melting. These incidents include seven reports of minor property damage and two reports of injuries, including one injury to a child’s leg.

This recall includes Insignia Digital Air Fryers, Analog Air Fryers, and Digital Air Fryer Ovens with cooking chamber capacities ranging from approximately 3.4 to 10 quarts, and plastic or plastic and stainless-steel bodies in black and stainless-steel finishes.

The company said the products were sold in US and Canadian Best Buy stores and online at,, and from November 2018 through February 2022 for between $30 and $150. The following model numbers (found on the bottom of each unit) are affected:

  • NS-AF32DBK9
  • NS-AF32MBK9
  • NS-AF50MBK9
  • NS-AF53DSS0
  • NS-AF53MSS0
  • NS-AF55DBK9

Best Buy is contacting all known purchasers directly to arrange returns via pre-paid shipping labels. Consumers should immediately stop using the recalled products and return them to Best Buy for a refund in the form of store credit. Store credit will be issued in the amount of $50 or the purchase price on your receipt, whichever is greater. Consumers do not need a purchase receipt to claim the $50 credit.

For more information, visit the product recall page on the United States Consumer Product Safety Commission website.

Stay safe with all the latest recalls and product alerts found here.

Join The Discussion

Comments 39

  1. Nicole

    So scary- we have one! Thanks for posting! (I have yet to be notified from Best Buy, but it may have gone to spam)

    • Collin (Mrs. Hip)

      You’re very welcome, Nicole! ❤️

  2. Mags

    Best Buy does not yet have the recall listed and the form submission on Insignias site is not working

    • Amber (Hip Sidekick)

      SO sorry for the issues, Mags. ❤️ I do find it listed on Best Buy’s site when clicking through the link above and then clicking on the Best Buy link in the “Consumer Contact Box”. Also, the form does work for me using the Chrome browser. Hoping that works better for you too!

    • NICOLE

      I just did it online 🙂 What a hot mess! I have to ship the dumb thing back and then wait 3-6 weeks for a credit to a store I don’t really shop at (and I don’t care to wait to buy a replacement because we love our air fryer) End of grumpiness!!

      Anyone have a recommendation for a new air fryer. I felt that mine was fine enough, but now I want an upgrade- ha!

      • Kim Rodriguez

        I LOVE my Ninja Foodi Grill – got it at Kohl’s after a posting here on Hip2save! 🙂

  3. Sharon

    Thanks so much for posting this! I was able to register my air fryer oven on the Insignia website.

    • Collin (Mrs. Hip)

      You’re SO welcome, Sharon! Glad to hear that!

  4. Juma

    Ugh this is sad cause I loved my air fryer and had plans for it tomorrow night. Thanks for the info will be sending it back. Does anyone have any good recommendations for a replacement air fryer please? Thanks

    • Jennifer (Hip Sidekick)

      That stinks when you love it so much, Juma! I’m glad you were able to see this. I’d love to see some of the Hip community give recommendations on an air fryer.🤗

    • Missy

      Juma, the ninja 5 in 1 is amazing. You can grill, air fry, roast, bake and dehydrate.If you shop at kohls wait for a nice percentage coupon off for a great deal.

  5. nancy-12

    Thank you! I had one and had purchased one for my parents. I was able to complete registrations for both.

    • Jennifer (Hip Sidekick)

      Glad you were able to take care of both, nancy-12!

  6. momto2nc

    Mine was affected by the recall too! I haven’t seen an email from Best Buy yet, but we get so many of them, it’s likely in junk mail. I was able to register online easily so that they’ll mail me the return packaging and then email me the gift card once it’s processed.

  7. jennifer-86

    Thank god because this is a piece of junk. I’m happy to get rid of it!

    • Rebecca

      Really? I love mine. It works great and I’m so bummed to not have it to use while I wait and get something new.

  8. Thanos

    Cannot register it keep getting “One or more required fields are missing. Please enter the required information and click Submit.” tried on Firefox and Chrome

    • Amber (Hip Sidekick)

      Sorry for the issues, Thanos. Maybe wait a bit and check back again. Hoping the form works for you soon!

  9. Sylvia

    Best Buy only gives you a $50 gift card while the same unit cost $119, this is very dishonest from the part of Best Buy because they are suppose to fix or replace your unit. Other store sell the same unit much cheaper for example Amazon.

    • Debbie

      I thought I read if you have your receipt you can get what you paid or $50 whichever is greater

  10. sr

    Mine is on the list! I just registered online and it will take 3 to 6 weeks for them to send me a return kit. Then once I have sent it back, it will be another 3 to 6 weeks before receiving store credit via email. So it will be a min of 2 to 3 months before this is done! Although I am glad we found out now and stop using it immediately. I have had mine for over a year and used it often! Thanks so much for these updated!!

    • Amber (Hip Sidekick)

      You’re very welcome! Glad you could register!

  11. cindyann

    I threw mine out after it started on fire!!. Lucky I was right there and didn’t walk away… now I find out it is recalled! Ugh. If only the recall would have been sooner. Money lost, I’ll reach out and see if they will help me. I still have the receipt thanks to my order online/email.

    • Amber (Hip Sidekick)

      SO sorry to hear that. Glad you could catch it right away! 🙌

  12. Candie

    what would make the most sense is to send them your receipt and they email you a gift card. what are they going to do with them? throw them away

  13. LA00

    Got mine from a Best Buy post listed here on this website well over a year ago maybe more. And it started on fire/sparks/smoke long time ago like a year or so but never reported it. Makes sense now it’s being recalled I still have it sitting there obviously not being used it’s broken. Can I just walk into Best Buy with it and return it there for credit?

    • GingerRox

      No, not from what I understand. You have to go through the whole process that they have set up to get your refund credit. When you follow the links above, you end up at this page:

      On that page, there is a statement in bold print that says:
      “Best Buy stores will not provide credits or refunds for recalled air fryers or air fryer ovens returned to stores.”

    • Helen

      No you can’t I was there for a different reason & 3 workers had no idea what I was talking about they found 1 manager who had to look it up so idk why it says here you can walk in with it and return it for your credit that’s not going to happen they directed me to the website and I have to ship it back what a hassle..,what if I would have thrown it away?

  14. Shari

    I’m totally bummed because the big square oven air fryer thing is one of my favorite appliances ever ever and it’s almost an exact dupe of the original instant pot oven which is way way more money.
    hope they replace it with a safe model

  15. Stacey Tanner

    Thank you so much for the information. I have two of them. I always unplug them after I use them. Heading over to Best Buy to turn them in.

    • Amber (Hip Sidekick)

      You’re very welcome!

  16. Kaye

    Has anyone received their gift card yet?

    • Jessica (Hip Sidekick)

      Hi Kaye! Try heading over here to check the status of your recall – There’s also a phone number at the top of the page for customer service that you may be able to reach out to for answers. Hoping this helps. 💞

  17. Monkey26

    I called the hot line today and spoke with someone. My air fryer was received on June 1. I was told that I should be expecting my Best buy gift card by email before July 22nd. I’m not sure if they’re going to be sending everyone’s at the same time but hopefully this information is useful to others as well.

    • Amber (Hip Sidekick)

      Oh good! Thanks so much for the update! Good to know when you should be getting your gift card! ❤️

    • Kat

      Thank you for the info. I was just wondering if anyone had gotten their yet. They received mine on May 31st. Good to know!

  18. Nancy

    Has anyone who successfully gotten the gift card refund? I loved my air fryer and have been without now for over 5 weeks. Waiting for BestBuy gift card to buy replacement. It’s taking way too long. There should have been a better way.

  19. Nancy

    Finally got the Best Buy gift card today, after sending the air fryer back long ago (early May I think) Had to contact them many times and ask for it to be elevated. The entire process was a pain in the butt.

    • Jessica (Hip Sidekick)

      So sorry to hear that the process took a while, Nancy. Glad you’ve finally received your gift card for the claim! 💓

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