Over 1 Million FitBit Ionic Smartwatches Recalled Due to Burn Hazard

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person wearing FitBit Ionic Smartwatch that was Recalled

Calling all Fitbit Ionic owners!

We know some members of the Hip community rely on our smartwatches to track our fitness and health journies. It’s important we note that Fitbit decided to recall over a million of their Ionic Smartwatches. We’ll tell you why and how you can be compensated for it.

Due to the lithium-ion battery potentially overheating with use, a burn hazard became the reality of wearing this model of Fitbit. The US Consumer Product Safety Commission reports that over a million were sold both in the US and globally. Over a hundred burning injuries have been reported. All were caused due to the overheating of this watch.

Some of our favorite retailers including Walmart, Bed Bath & Beyond, and more have sold the Fitbit Ionic. No matter where it was purchased, you’re likely eligible for a refund with a receipt. Below, you’ll find the specific models being recalled.

fitbit recall models

Please let anyone you know who owns this Fitbit model about this risk! Fitbit Ionic owners, you can claim your refund by calling Fitbit toll-free at 888-925-1764. You can also visit help.fitbit.com/ionic. Fitbit will also give a 40% discount code for other Fitbit products.

Rest assured that other Fitbit models are not affected by this recall. If this changes, we’ll update this ASAP.


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About the writer:

Kaitlyn has a Bachelor's Degree from St. John's University with 2 years of writing experience for LinkedIn, Celeb Magazine, and other various publications.


Join The Discussion

Comments 5

  1. Tangerine_dreams

    I had the FitBit Blaze watch that burned me. FitBit refunded me and I purchased the Ionic. Also burned me. I don’t buy FitBits anymore.

    • Amber (Hip Sidekick)

      Oh darn! Sorry to hear that. Glad you could grab the refund!

  2. nancygaye

    This has happened before. I had one replaced years ago for the same thing. Not good.

  3. riss

    I had fitbit blaze that caused me wrist pain. No redness or irritation, just pain. I didn’t wear it for a few days, and the pain went away. I looked it up online and found the fitbit community and I wasn’t the only one who had wrist pain. Fitbit refunded me, no question asked (makes you wonder…). Then I bought a fitbit Charge. Same thing, wrist pain. I should’ve not bought a second fitbit.

    • Amber (Hip Sidekick)

      Oh wow. Thanks for sharing your experience, Riss. Sorry to hear they caused you wrist pain. ❤️

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