Walgreens Store Guide

Here is the nitty gritty about everything you need to know to shop at Walgreens with confidence and success…

WALGREENS CORPORATE COUPON POLICY

One of the most important things that you can do to ensure that you are a “Hip” Walgreens shopper is to familiarize yourself with the Walgreens Coupon Policy. I recommend that you print a copy of this policy and bring it with you while you shop. If any issues arise, this Coupon Policy should definitely help clear things up!

REGISTER REWARDS

Become familiar with Register Rewards (RR). Register Rewards (a.k.a. Catalina coupons) are manufacturer coupons that print out from a Catalina machine at the register after you have completed your transaction. The Register Rewards print out after you buy a participating product, which may be advertised in Walgreens weekly ad. There are also Register Reward deals that are not advertised in the weekly ads but are posted inside the store.

Register Rewards are manufacturer coupons. When you have a RR in hand to use, you can only use ONE RR per item purchased. For example: If you are purchasing three items, you can use up to a combination of three manufacturer coupons and/or RRs. If you attempt to use more than three, the register will beep. If you run into a situation where you have more manufacturer coupons/RRs to use than products, look for “filler” items to add to your purchase. Fillers are inexpensive items, and they allow you to apply more coupons at checkout. Great options for filler items include clearance merchandise, small candies, and pencils. Note: Walgreens store coupons do NOT count towards your coupon-to-item ratio. In other words, the register will not beep if you are using more Walgreens coupons than items.

If you purchase more than one of the same Register Reward participating item per transaction, you will only receive one Register Reward–NOT two! In order to get more than one RR coupon when purchasing more than one of the same qualifying items, request that each item be rung up on a separate transaction. However, you can purchase different Register Reward qualifying items in the same transaction, and you will receive one RR for each DIFFERENT qualifying Register Reward item purchased.

Another important thing to note is that Register Reward deals do NOT roll! This means that if your receive a $2RR for purchasing Huggies diapers, you cannot use this same RR to purchase another package of Huggies diapers and expect another $2RR to be generated.

You CAN use Register Rewards from a different deal to pay for another Register Reward deal–which means you can roll Register Rewards from different deals to help lower your out-of-pocket expense.

If a RR does not print, make sure that the Catalina machine is on (Note: You should see a blinking green light.) and that you bought EXACTLY the right variety of product that was supposed to generate the RR. If you still feel that you should have received a RR, you can have the cashier delete the transaction and ring your items up again OR you can leave the store and call the Catalina company directly. You can reach Catalina at 1-888-8coupon: Have your receipt in hand and state which items in your purchase should have triggered a RR. Catalina will review your transaction and will mail you a RR, within two to three weeks, if you should have received one.

WALGREENS COUPONS

Learning how to correctly use Walgreens coupons will ensure that you have a smooth transaction. Coupons are posted in the Walgreens weekly ad and in Walgreens coupon booklets – located at the front of the store, in the pharmacy area, and even in store aisles. With so many places to find coupons, it can be a bit confusing! You can always check www.hip2save.com for the latest updates on the booklets available. New booklets typically become available each month!

As I stated above, Walgreens coupons do NOT count towards your coupon-to item-ratio. In other words, the register will not beep if you are using more Walgreens coupons than items. Remember that Register Rewards and other manufacturer coupons can only be used once per each item purchased.

NEW BALANCE REWARD PROGRAM

In 2012, Walgreens rolled out a rewards program called Balance Rewards! You can enroll in-store, online or via the mobile app and begin earning points and special savings, and start redeeming rewards.

Earning Points

Balance Rewards Members will earn points with the purchase of specified products and/or services during specified promotions periods. Online orders delivered to your home will earn points as if purchased in store. Online orders picked up in store will earn points after the items have been picked up from the store. Members can also earn points for making healthy choices, such as getting an immunization or participating in Walk with Walgreens (walk.walgreens.com).

*Walgreens reserves the right to limit points awarded with respect to any offer or promotion to reasonable household quantities. On a return and/or exchange the Points will be deducted from the Member’s account that was used for the original purchase.

Redeeming Points

Your points will be equal to the following rewards, redeemable for redemption dollars:

When you choose to redeem your points, they will be converted into redemption dollars to be used on your purchase. Redemption dollars cannot be paid out in cash or in store credit.

*Point Promotions will not apply to rain check items purchased after the promotion has ended. Points will not be earned in a transaction where Redemption Dollars or Store Credit is used. :( Point Promotions and Redemption Dollars will not apply to and Points cannot be earned on purchases of: alcohol; dairy; tobacco; stamps; phone/prepaid cards; money orders/transfers; transportation passes; lottery tickets; charitable donations; or pharmacy items or services that must be excluded by law as determined by Company. Points will not be awarded if in Company’s reasonable opinion the merchandise purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited.

Points Expiration

Keep in mind that if you do not earn or redeem points for 6 consecutive calendar months, the membership will be deemed to be inactive and all accumulated Points will beforfeited. For active Members, all Balance Rewards Points expire on a rolling 36 month basis.

Register Rewards

Register Rewards will continue in its current form for the foreseeable future. Register Rewards is a couponing program while Balance Rewards is a comprehensive loyalty program that offers exclusive savings and the opportunity to earn points and instantly redeem rewards.

OTHER HELPFUL INFO

If you are planning to buy mass quantities of a sale item, it is beneficial to contact the store and order the item in advance. You can order up to 99 of a particular item in advance. This is much better than coming in on the first day of a sale and completely cleaning out the shelves. There really is such a thing as coupon etiquette!! Walgreens will most likely want you to pay for the order of items in advance, so be sure to have all applicable coupons in hand!

If you are planning to do multiple transactions, you may want to check out at the Cosmetics counter. Typically, this counter is not as crowded, so the cashier usually has time to deal with all the coupons that we Hip2Savers like to use and/or run through multiple transactions. Don’t forget to ask the cosmetic counter employee if she/he has extra manufacturer coupons for cosmetic-related items (or any other store items). There is often a huge stash of coupons available behind the counter and sometimes FREE samples too! Just ask!

Rain Checks: Walgreens does issue rain checks! Rain checks are good for in-store purchases only and valid for 60 days. In some instances, a store employee may authorize the substitution of a similar item of the same brand at the advertised price.

Buy One, Get One Free Items: If there is a Buy One, Get One free or a Buy Get One 50% Off promotion, you can use two coupons for the items. You can also use a Buy One, Get One free coupon for items that are currently part of a Buy One, Get One free promotion–this essentially makes both items FREE! If you have any issues using two coupons on a Buy One Get, One free sale, refer to Walgreens coupon policy which specifically states When items are featured in a Buy One, Get One free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.

Keep your eyes peeled for orange clearance tags!  You can often pair up clearance items with Walgreens and/or manufacturer’s coupons and score items for FREE!

If you have an issue with a cashier, ask to speak with the store manager. If you are unable to resolve the issue with the manager, note the manager’s name and the time the incident occurred and then call Customer Service. The phone number is 1-800-WALGREENS or 1-800-925-4733 or you can click here to send an email. You can always write a letter as well:

Walgreen’s Corporate Office
200 Wilmot Road
Deerfield, IL 60015

Are you still confused about Walgreens?
Check out my 2 part Walgreens video:

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