Fannie May Deal Update!
I just want to update you all on the Fannie May deals I posted! It looks like Fanny May is charging most of us for shipping (including me)… even though it did NOT state that on our orders. I understand your frustration over this and apologize for not catching it sooner.
Quite a few readers have called customer service regarding this.
Here’s some of the comments they’ve left:
I had a really nice chat with a costumer service guy. He was very polite and apologetic. However, he said it’s company policy that the dollar amount off is only for items that are being bought…and will not extend to shipping. Sorry, Ladies. I told him I was sorry for him too because he’ll probably be canceling a lot of orders this afternoon. 🙂
Just called and the polite rep didn’t have a clue about there being a problem. No charge yet on my cc. Their system wasn’t updated with my order to confirm price.
When I called about the false shipping charge they said that coupon codes never cover shipping charges…..I canceled my order.
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Anyway, the point of this post is to make sure everyone checks their account activity. I would suggest calling Fanny May directly and getting everything straightened out. I’m guessing most of us will have to cancel our orders.
Another reader left this comment:
It’s great to get super deals, but remember what our parents and others have told us “if it sounds to good to be true it probably is”
This comment is very true, but sometimes the deals are just hard to resist… especially when chocolates involved!:) I try hard to weed out the bad deals and scams… I promise and I do apologize for any inconvenience this has caused you.
I jsut called customer service and the person I spoke with adjusted my two orders so I will only be charged the 67 cents I was told in my confirmation. I couldn’t believe it.
Wish all the costumer service would react the same way…some people are still getting the deal and while I’m glad for them 🙂 it’s annoying that it depends on who you are talking to. 🙁
There is a new code that gives you 20% off and free shipping if anyone is interested..
10579
i think you should email them. i emailed them and got the same email as everyone else. that i’d be charged what they said. so i get to pay $0.24 still…well until it shows up on my credit card bill. anyway thanks collin 😀
4:20 IA time and Fannie Mae customer service said that my final charge will not include shipping and will remain 24 cents. . . MKW
I just got off the phone with their customer service as well and they are only charging me the .76 amount.
Here is their customer service number 1(800)333-3629…I’m calling right now.
We all have enough anyway, right?! I didn’t ‘score’ on any of these deals and that is okay! I love deals and chocolate like anyone else but by the time I got onto the site it was supposedly nil. I missed out on the cookie scooper too but you know, you just can’t snag everything. 😉 I am having a ball with this newfound venture and am finding myself going, ‘well, I am not going to clip that coupon b/c we don’t use it or need it’ but putting someone else in those shoes who does or would. Let’s just all remember to be nice to one another and to the customer service folks b/c usually w/anything they will be more than willing to accommodate you since you are the paying customer! Happy ‘Early’ Holidays folks!
Vickie H, what is the quaker oats deal?
any idea when the credit back will be done my card is still showing 18.24!
The deal is working again for the $15 off and they have new Christmas santa choc. for $7.99. My total showed $-.76. They have to honor I would think. If not it was worth the try and they will cancel. i got a confirmation!
I canceled my order yesterday, and got a shipment confirmation today. So I called Fannie May to verify that I had cancelled. Very nice guy answered and basically said “Whoops, enjoy your free chocolate.” Double Score!!!