Frequently Asked Questions
How does AutoZone handle returns?
AutoZone accepts most unused items in original condition within 90 days when accompanied by a receipt. Online orders can be returned in-store or by mail, though customized items and gift cards are final sale. Shipping costs are refunded only for defective items or company error.
What in-store services does AutoZone offer?
AutoZone provides free services, including battery testing, check engine light diagnostics, and tool loan programs. Many locations also offer free in-store pickup, drive-up service, recycling programs, and next-day delivery on eligible parts.
How do AutoZone Rewards work?
AutoZone Rewards is a free program that earns a $20 reward after 5 qualifying $20 orders. Members also receive exclusive offers, digital receipts, and easy reward tracking online or in-store.
About AutoZone
AutoZone is a leading automotive parts retailer serving both everyday drivers and experienced DIY mechanics. The retailer offers parts, tools, fluids, batteries, and accessories for a wide range of vehicles. Shoppers appreciate AutoZone for knowledgeable staff, free in-store services, and convenient pickup options.
Savings are available through AutoZone Rewards, email offers, clearance deals, and rotating promotions. With thousands of locations and strong online support, AutoZone remains a reliable destination for affordable vehicle maintenance and repairs.