Victoria’s Secret: FREE $39 Credit (For those of You Who Tried to Snag a Free Fragrance Gift Set?!)
Wow! If you’ve snagged any of the previous Victoria’s Secret deals I’ve highlighted (that included the FREE fragrance gift set – $39 value), then you may have received an apology email due to overwhelming demand. Check out what readers, Dawn and Noel, found in their inbox…
Thank you for your most recent purchase with Victoria’s Secret. Due to overwhelming customer response, the Fragrance Gift Set Gift With Purchase is no longer available to be shipped with your order as initially expected. We know this must be disappointing and for that we truly apologize.
We are sending you a complimentary Egift card in the amount of $39.00 which represents the retail value of the Fragrance Gift Set. You should receive this Egift Card at your email address within 2 business days. It can be used on your next purchase at www.VictoriasSecret.com. The email will also include instructions on how to use your Egift Card on our Website.
We invite you to sign in or register on our Website now. You may then add items to your shopping bag so they are ready to purchase when your Egift Card arrives. We truly value you as customer and regret that we were unable to send you the Fragrance Gift Set. We hope you will accept the Egift Card with our sincerest apology.
If there is anything more we can do for you, please e-mail or call us any time.
Sincerely,
Victoria\’s Secret Customer Service
Visit www.VictoriasSecret.com
Phone 1.800.475.1935 or (outside the U.S. and Canada) 1.937.438.4197
Fax 1.937.438.4290
WOW… what great customer service! 😀 So if you placed a VS order recently, be sure to check your Inbox and double check your Spam folder for this *HOT* apology email offer. Come back to let us know if you also got this email!
Aw I just tried to order sleepwear with the “perfume” offer code an they didn’t offer an eCard. They simply said sold out. Bummer 🙁
I emailed customer service to see if I could get the credit.
Abby, did you get a response?
After seeing this I emailed them last night. I just got an email stating I would only get a $20 credit but that is better than nothing. I was looking forward to the fragrance gift set. At least they will give you a credit of some sort.
I have a confirmation email that my perfume is coming. Should be here wednesday. I would have loved the credit more than the perfume… What do ya do…
anyone looking to swap an victoria secret $10 gift card for a jcpenney egift card?
Sure! I have an extra Victoria Secret one that I’m not going to use. My email is kiwigrl21 at aol.
I received the email for the egift card and I am shocked. My order total was only $2.99 after using the rewards card,free shipping and perfume codes and now I have $39. Sooo great!!
They are selling the gift sets with nine of these perfumes instead of six in the store for $25, so I hardly believe the $39 value. I wont complain because I got my perfume sets and not the $39 credit, and more rewards cards that I used in the store tonight. Obviously there is serious markup on their products to afford to give out so many credits.
Wow! I got my perfume, but I’m kind of jealous at the $39 credit. Haha! Great for those of you who received it!
If anyone is not using their credit, i could really use it to buy 2 bras for 49.50! Would really like the strapless one for my wedding in Sep! My email is erica.worrell@maconstate.edu. If I dont get any help, ill be willing to give my 10 credit away tomorrow because stuff is just too expensive there. My 10 credit will just cover shipping and maybe 2 bucks towards the $49.50!
This was my live chat with VS about the perfume credit.
Marie S.: My name is Marie S. and I am happy to help you today. One moment while I look into this for you.
Denise: I have my order numbers if that will help.
Marie S.: Denise, are you talking about the free perfume coffret?
I do apologize, it is while supplies last we no longer have that item.
Denise: I heard that customers were offered an ecard in place of the perfume, is that correct?
Marie S.: No, that is incorrect, I am sorry once items sell out we do not replace them.
Denise: Ok. Thank you. Though, I did see an email that my mom recieved from VS with the offer.
Marie S.: Thank you for chatting with us today! Is there anything else I may assist you with today?
Denise: No thank you.
Marie S.: Happy Holidays!
i placed 2 orders on the same day 12/13/2011. both orders contained perfume free set and the cami, i got my perfume set last night from the first order but nothing else. i should be receiving the rest of my first order today according to usps.com
the 2nd order had LOTS OF PROBLEMS and FINALLY they got it straight but the perfume and a cami that i ordered are now DISCONTINUED. i guess i shouldnt be upset about losing free items but i was really needing that cami, surely they had other colors but instead they took the cami and perfume off my order and are shipping the other 2 things i bought instead and i didnt get any kind of email saying anything about perfume being discontinued. i just seen the word discontinued on my shipping order 🙁
Just called and spoke to a customer service rep. She said she never heard of the $39.00 ecard offer that once the perfume sold out, there was nothing they could do-that no one was getting anything like that. I asked to speak to a supervisor only to be told I didn’t qualify for the free perfume because I used all the other offer codes (that Hip2Save listed for that deal). ????? To make a long conversation short, they ended up giving me a $20.00 ecard. It isn’t the perfume or the $39.00 ecard, but I am still happy with their response. Keep trying!!
I got no where with the telephone CS – was told they had never heard of the promo, yada yada. Well I emailed CS and in not so nice terms told them what I thought (my packing slip and order both showed the perfume but it was left out of my package). The first email I got back was a generic apology. I replied asking them what they were going to do about it – since it was CLEARLY their error – today I got an email saying they would be sending me a $39 e gift card. persistance does pay off.
On 12/19 my husband got the e-mail with the apology about the perfume & that a $39 e- gift card would be sent. Last night he sent a “firm” e-mail back as he hasn’t received the e-gift card yet (I’ve been asking him morning & night – did you get it yet?). Hopefully it will arrive soon. They have some serious CS disconnect problems that need to be resolved!!
Anyone else get an email like mine below? I am not sure what info they need. I alread used a code for myself, got that shipment and this one was for my husband…
Dear *******,
Thank you for your recent order. Before we can continue to process your order we need some additional information.
Please call us within 14 days at 1.800.311.1316 (outside the U.S./Canada dial 1.937.438.4197) between 8am and 9pm EST Monday – Friday, and 8am – 6:30pm EST Saturday & Sunday.
Please note: As this personal information can only be verified via phone, we ask that you do not reply to this email.
All charges processed in U.S. currency.
Thank you for choosing Victoria’s Secret.
Sincerely,
Victoria’s Secret Customer Care
Limited Brands Direct Fulfillment, Inc.
8655 East Broad St.
Reynoldsburg, OH 43068
After about a dozen emails I got a $30 e-gift card plus they credited my card back for tax and shipping! So, I got a PINK pj gift set for completely free! Was $49.50 =)))))))) I am so excited! Thank you Collin!
One of my order that include the perfume set is still backorder, didnt received a email regarding about this :/