Tilly’s.com: Up to 70% Off + FREE Shipping (Save BIG on Tees, Pajamas & More)

Comments 11

1. 

   LC January 31, 2018 at 10:36 am MST

   finding some cute tops for my california trip!

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2. 

   RadMom3 January 31, 2018 at 11:15 am MST

   Thank you sooo much! I got my daughter a Jansport back pack that was $48 for $13.50 shipped! Totally excited about this!

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  Amber (Hip2Save Sidekick) January 31, 2018 at 11:48 am MST

  What a great score! You’re welcome!

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3. 

   Amanda January 31, 2018 at 11:38 am MST

   Fair warning: their really good sale items go FAST. My past two orders were cancelled due to unavailability. Just giving everyone a heads up in case you have luck like mine! (If I didn’t have bad luck I’d have no luck at all….)

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  Amber (Hip2Save Sidekick) January 31, 2018 at 11:52 am MST

  Thanks for sharing your experience Amanda! Good to know!

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  Dee January 31, 2018 at 11:59 am MST

  I agree with this..
  And in addition to what you said, Tilly’s clothing, despite the high original prices, are often extremely cheaply made. They often fit weird and/or fall apart.
  On multiple occasions items I have purchased from them have arrived with stains or missing buttons.
  The most recent issue I had with them caused me to make the decision to stop buying from them completely.

  They did not answer emails from me that I sent to the customer service email listed on their website. I was emailing them there for over a month and I even got an automated response back with a reference number so I know it was the correct email address.
  The only time I was able to get in contact with their customer service was after I called them out publicly on social media. Then I received a partial refund.

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  Caleb January 31, 2018 at 12:14 pm MST

  Hi Dee,

  I’m so sorry to hear about your previous experience and interaction with our Customer Service Department for Tillys.com. If you don’t mind, could you reach out to me directly by email? I’d like to like to hear more and hopefully, I can change your previous negative experience into positive experiences moving forward. I love forward to hearing from you soon.

  Email: cburton@tillys.com

  Caleb
  Tillys User Experience

  Reply
4. 

   Holly-Marie January 31, 2018 at 12:54 pm MST

   I always get interesting finds and awesome sales on Tilly’s and have never had an issue ordering/receiving an order. While their merchandise is not of the highest quality, it is great for the price. You can’t expect to get super high quality for low price. I love their lightweight materials, everything is always so comfortable. I have been buying from them for years and will continue to buy from them.

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5. 

   Jamie January 31, 2018 at 8:42 pm MST

   I tried to order Disney Shoes from Tilly’s when they were on sale. My order went through. A month later still no shoes. It took weeks to finally get a hold of someone. Then they told me the shoes were sold out. Then it took about a week to finally receive a refund. Terrible customer service. I would never deal with them again no matter what kind of sale they had.

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  Caleb February 2, 2018 at 11:07 am MST

  Hi Jamie,

  I’m really sorry to hear about the negative experience you had with our Customer Service Department. If you don’t mind, would you reach out to me directly via email? I’d like to hear more about your experience and hopefully, I will be able to help. I would love it if you gave us another chance to try and change your negative experience into a positive with us moving forward. I hope to hear from you soon.

  Email: cburton@tillys.ocm

  Thanks,
  Caleb
  Tillys User Experience

  Reply
6. 

   MrsV05 February 1, 2018 at 7:50 am MST

   Thank you! Ordered Galaxy pillows and blanket for my son’s room makeover!

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