Happy Friday: Pampers, Thank You For Going Above & Beyond
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Sent from reader, Kelly:
Hi! I just thought I’d take this opportunity to highlight some awesome customer service I received from Pampers! So a few days ago, I get a letter in the mail from Pampers thanking me for taking the time to write to them, and they sent me two coupons for $10 off any Pampers.
I was really confused because I didn’t remember writing to them recently… and then I saw that the coupons were three years expired, and the letter was dated back in January 2015. So yep, this letter has been lost somewhere for three years! I wrote to Pampers and explained what happened, and I jokingly asked if they felt like sending new Pampers coupons. I got an e-mail back from them this morning apologizing (even though it was in no way their fault – the letter was postmarked three years ago!), and they are sending a $20 prepaid debit card to make up for the expired coupons! Talk about great customer service!
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