Are YOU Being Overcharged for Your Amazon Subscribe & Save Orders?
Time to check your accounts!
If you’ve ever placed an Amazon Subscribe & Save order only to have it canceled, Amazon could be overcharging you. If so, you may want to check your account statements.
Some purchasers have noticed that their first subscriptions are being canceled from the low price the items were when they initially subscribed and then recharged at a higher, current, price. 😬
Also, several Hip2Save readers have noticed that the prices of their subscriptions are higher than the price they thought they were getting on the day of purchase. While Amazon does state the following in regards to Subscribe & Save purchases, many readers are not happy with these price changes:
“In advance of each delivery, we will send you a reminder email showing the item price and any applicable discount for your upcoming delivery. The price of the item may decrease or increase from delivery to delivery, depending on the Amazon.com price of the item at the time we process your order.”
This means that if the time has changed from when you placed your order to the time your order is processed (which could be days to weeks later), the price that you are charged may change as well.
Whether you’ve had a subscription cancelled and re-charged at a higher price OR been charged more for a subscription than what you originally thought, it’s definitely frustrating for consumers.
In fact, here’s what a couple Hip2Save readers have said:
“Have any other Subscribe and Save shoppers had delivery problems with items transported via Amazon Logistics? I used to love buying monthly staples through Subscribe & Save, but in the past three months items have not arrived on the due date, have been postponed for two or three times, and then I had the hassle of trying to inquire online as to where my stuff was. It took 2 online chats, three phone calls, and an email to sort out three missing items on the September delivery. (I really think being a Prime member helped here). They were “disappearing” somewhere between the local transportation center and being placed on an Amazon Logistics vehicle. Having searched online, I see this is a nationwide problem. Time for Amazon to step up.” – Mrs. Y
“The price can go up, and they are supposed to email a few days before with the details of the delivery (including price), BUT the price charged is whatever it is on the site at the time the order goes through. I have had them change and go up 20-50% from the price I first ordered. I thought the price was locked in but learned that the hard way. Also, I did not get the emails at times and got surprised by some, then I could not cancel, etc. So, what I do is do the Subscribe & Save for the coupon on the first order and then just cancel. I do NOT like having the price changing on a minute to minute basis.” – Erin
This will be my last month using S&S because of this very thing. I don’t have the time to be cross referencing my Amazon emails with my checking account and don’t trust them anymore. I’ve had to do the online chat to fix orders and prices more in the past two months than the past five years combined. Although I’m glad it’s not just me, it’s no longer worth my time and the hassle or worry. I’ll shop at Wal-Mart and Target.
S&S is a huge hassle that I kicked to the curb months ago. I’ve never been overcharged because I’ve watched my subscription prices like a hawk, which is annoying and time-consuming and defeats the purpose of subscribing to save. Most of the time I subscribe to get the low price and then immediately cancel because I know that price won’t last. It’s bait and switch at its worst and really shows how slimy Amazon as a business can be. I’ve found much better, more consistent pricing through Walmart.
This is why I stopped doing S&S! The prices were never the same as when I initially placed the order. Once it was placed it seemed like the always upped the price right before shipping. Not worth it in my opinion.
On Prime day when there were those deals on babyganics items I adjusted my shipping address and discovered that that cancels and replaces your order. By the time I realized it most of the items had been delivered. I ended up spending over $200 when I thought it was going to be about $25 for everything due to the great deals. That was my last s&s deal. Customer service was no help. They offered me a credit for 5 dollars lol.
I just cancelled several of my s&s items. I don’t know that the price changes and sure enough it did, I have no idea how long I’ve been paying more than what i originally ally subscribed to and I’m a little bummed but glad i read this post so i could cancel them. Goodbye babyganics lol
I had some things in the s&s and got email they couldn’t honour that price anymore and it was cancelled by the supplier. It wasn’t resubscribed at a higher price.
My comments about S and S monthly subscriptions not being adequately delivered on time by Amazon Ligisricx still stand. In December, two bags of dog food were “lost” between the local Amazon delivery warehouse and the delivery van. This has happened three times in as many months. I no longer subscribe to S and S anymore for this reason and I buy dog food from our feed store now. Will not renew my Amazon prime account.
This has totally happened to my subscribe and save orders! I had been ordering a monthly subscription of items I use all the time…I only got them for the suscribe and save price for 2 months. Then the prices got javkef up so high I had to cancel my orders and just get them at the store.
This is so upsetting!! I have no idea what kind of increases—definitely never doing s&s again 😢
It happens energy single month. I do get the email with the price adjustment notice but it’s annoying to have to cross reference every order from date placed to date shipped. Be careful ladies… The price adjustment email is just a notice if the price goes up or down since your last shipment. It does not indicate if the price went up or down from the date you placed the order. I think that’s very shady that Amazon does not provide that price difference info! I used to have 20+ items a month and lowered it to about 6 that I have my price points memorized. The extra percentage off sometimes isn’t with the hassle. Hip2Save has such a impact I wonder if all of our complaints will make a procedure change with Amazon
I just canceled three items yesterday for this same reason. Definitely have to watch your sub subscribe and save orders. Most of the time it’s not worth it after the initial discount. Once I receive the order I’m in the habit of canceling the subscription right away. And if I’ve forget and the item comes I just call and ask them to process a return. Easy , peasy.
I do the same thing the majority of the time, cancel after the first shipment.
I do this also. I have always checked my S&S prices every month. Just about everything that was a great deal the first time I ordered it, no longer by the second delivery.
I haven’t had the price change on me between ordering and shipment, but I have had several S&S items cancelled by the vendor. The suggested replacement is always either the same item for twice the price or half the amount of item for the same price. I’m also about to be done with S&S.
I’m having trouble just ordering subscribe and save. I input 5 different s & s items and it’s still showing only 5% discount instead of 15%. Does anyone know what I’m doing wrong?
i had the same issue on my most recent subscribe and save. it’s only my second time using it. the first the 15% went smoothly. the second, i added all 5 items on the same day and it showed 15% until one of them shipped out earlier than the others (not of my doing, i didn’t touch the shipment dates after subscribing). they all went down to 5%, including the one i was shipped and charged for. luckily i noticed this while checking what four items i had incoming and say the 5%. it had separated them up into 4 for one s&s and 1 for a separate s&s. that’s pointless. i canceled the 4 before they shipped, but Amazon hasn’t exactly fixed the other one to the 15% i was promised. i didn’t want to risk getting 5% only the other 4 and jot being reimbursed, so that’s why i canceled.
simply don’t offer something the systems can’t keep straight, amazon.
It’s the most nefarious of bait and switch tactics. I screenshotted my Subscribe and Save prices at 9:53pm. As per S&S policies, the order processes after midnight. Of my 5 items, the prices went up on 3 items and on one of them, it went up 50%.
Yup. I just cancelled the whole program. It is slime-sale tactics at their worst.
I was taken for over $1,000 by Amazon’s subscribe and save. I have phoned them multiple times but nothing done.Can a reporter please get in touch with me concerning this. It happened in late 2016- 2018
This just happened to me. Item was 15.98 and today they charged 26.59, even though the item still sells for 15.98. This is criminal behavior.
Ugh, I don’t get the “reminder emails” to see the price, and they state in the Subscribe & Save blurb, they’ll send out a reminder email 10 days before shipment with the price and you’ll “never be charged more than the price shown in the email”. Well, if you don’t get the email, you don’t know the max price. Pasta price went from $24/case to $65/case. That’s a ripoff.
What you better start checking is your amazon prime memberships. Been overcharged for 2 years now. 129 vs. the 119. They refunded me but wouldn’t explain why. Not good.
On the Amazon website, it indicates the S&S charge but the last 6 items I just setup under S&S this month I’m being overcharged from what it originally indicated. How do I contact Amazon about this? I am a Prime member.
Hey there! Sorry to hear about the troubles! You can head here to chat with Amazon customer service online! Hope this helps!
I not only stopped subscribe and save, I canceled prime, and deleted my account over this.
They charged me 18$ per 12 pack of cat food, 10 items (180 before tax) and the cat food was supposed to be $5.94 per 12 pack. They refused to refund a portion OR accept a return for refund, so I am stuck with 3x the price cheap cat food.