Are YOU Being Overcharged for Your Amazon Subscribe & Save Orders?
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Time to check your accounts!
If you’ve ever placed an Amazon Subscribe & Save order only to have it canceled, Amazon could be overcharging you. If so, you may want to check your account statements.
Some purchasers have noticed that their first subscriptions are being canceled from the low price the items were when they initially subscribed and then recharged at a higher, current, price. 😬
Also, several Hip2Save readers have noticed that the prices of their subscriptions are higher than the price they thought they were getting on the day of purchase. While Amazon does state the following in regards to Subscribe & Save purchases, many readers are not happy with these price changes:
“In advance of each delivery, we will send you a reminder email showing the item price and any applicable discount for your upcoming delivery. The price of the item may decrease or increase from delivery to delivery, depending on the Amazon.com price of the item at the time we process your order.”
This means that if the time has changed from when you placed your order to the time your order is processed (which could be days to weeks later), the price that you are charged may change as well.
Whether you’ve had a subscription cancelled and re-charged at a higher price OR been charged more for a subscription than what you originally thought, it’s definitely frustrating for consumers.
In fact, here’s what a couple Hip2Save readers have said:
“Have any other Subscribe and Save shoppers had delivery problems with items transported via Amazon Logistics? I used to love buying monthly staples through Subscribe & Save, but in the past three months items have not arrived on the due date, have been postponed for two or three times, and then I had the hassle of trying to inquire online as to where my stuff was. It took 2 online chats, three phone calls, and an email to sort out three missing items on the September delivery. (I really think being a Prime member helped here). They were “disappearing” somewhere between the local transportation center and being placed on an Amazon Logistics vehicle. Having searched online, I see this is a nationwide problem. Time for Amazon to step up.” – Mrs. Y
“The price can go up, and they are supposed to email a few days before with the details of the delivery (including price), BUT the price charged is whatever it is on the site at the time the order goes through. I have had them change and go up 20-50% from the price I first ordered. I thought the price was locked in but learned that the hard way. Also, I did not get the emails at times and got surprised by some, then I could not cancel, etc. So, what I do is do the Subscribe & Save for the coupon on the first order and then just cancel. I do NOT like having the price changing on a minute to minute basis.” – Erin