You Can Return Items to Walmart Without Leaving Home (It’s Free & Super Easy!)

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More Walmart shipping boxes on doorstep

Holiday returns just got easier at Walmart!

Sometimes the downside of the season of giving is the fact that it is immediately followed by the season of returns! To make it more Covid-friendly and potentially prevent people from flocking to the store to exchange gifts after Christmas, Walmart has been busy making changes to their return policy.

If you have a gift that was shipped and sold by, you now have the luxury of having your item picked up right from your home by utilizing their new Carrier Pickup by FedEx! It’s totally free, easy peasy if you have a printer, and looks like this:

  • Start a return at or in the Walmart app
  • Select the item you want to return
  • Choose your FedEx pickup and appointment date
  • Pack up your item, print and attach your shipping label, and wait for pickup!

Here’s the scoop for folks without a printer…

Woman and child with Walmart package outside FedEx Office

No printer? No problem! They thought of that too! You can still skip the hustle and bustle at your busy local Walmart by following the steps above, but instead, you can opt to “Drop off at FedEx” as your return method. You will be given a QR code that can be scanned right from your phone by the FedEx store. They can then print a label and ship your package for you.

In-store returns will be easier too…

Walmart Customer Service area

You may be wondering what to do for purchases that were made in-store or online from a third party vendor. Walmart has also made adjustments allowing for easier in-store returns that are also more aligned with social distancing protocols.

Regardless of the purchase method, you can start the return process for ALL purchases using or the Walmart app. Even those without a Walmart account can just head to to speed things up. Plus, alternate areas devoted to making returns will be available at many stores. Just what you need to get in and out of the store faster!

Get your money back within a day or two…

Wqalmart employee wearing face mask

Even better, you can also expect to get your money back faster too! For many online returns, refunds may be credited back to the original payment account in as little as a day and potentially within the same day for in-store returns.

With all of these new updates, it’s clear that Walmart is doing its part to make adjustments that will make the hassle of returning gifts as quick and as safe as they can.

2020 has seen lots of retail updates due to the Coronavirus – see the latest!

Join The Discussion

Comments 27

  1. DNM

    Say whaaaaaaaat??!!

  2. 4boysohmy

    I’ve used the online return option a few times and 25% of the time they’ve refunded me and told me to keep or donate the item. It seems to be random and not based on dollar amount … tshirt, board game, pajama top, jeans …

    • Irene (Hip Sidekick)

      We’re so glad to hear about your experience, 4boysohmy! Thanks for sharing that with us!

    • Rebecca


    • Animity

      Goes to show you how much money they make and how much stuff we all have.

    • Michelle W

      I’ve had the same experience with returning items. I bought my son a couple Spanish/English dictionaries that were damaged a little in shipping. They gave me a full refund and asked for me to donate the items. His Spanish teacher was very happy to get them.

  3. shilo1364

    I returned a pair of defective jeans by mail before thanksgiving and I haven’t gotten my money back and I’m getting the runaround from customer service agents since early December. Another pair I returned the same day was refunded on Dec 3rd. It’s nice that they pick up packages now – i had to drive to the next town to drop mine off – I just wish they had some plan if a return gets lost beyond. “Wait 5 more business days”

  4. Whitney

    Where’s the link to schedule a FedEx pickup and appointment? I started an online return a few days ago and printed the label.

  5. JennD

    I will still go back to the store. I’ve had problems every time I’ve had to do online/mail returns. No more. Have to contact 2 to 3 times to get refunds, not canceling orders that are out of stock correctly, not sending the correct pack number of items and not believing me, etc..

  6. Penny

    I actually initiated a return tonight due to the item being damaged. I chose return by USPS, and it printed USPS on the label. However, when I click on Order Details where I will check the status of my return, it states to return to FedEx by the end of January. I am confused now.

    • Aundrea

      Check and see if the label says “smart post”. Those labels can go to both usps & fedex.

      • Penny

        Oh, thank you, it does. So can I hand it to my FedEx driver instead of going into the post office? I am trying to stay safe and limit all exposure during this time.

  7. Dee

    Off topic. My Walmart had artificial Christmas trees for 50% off taken at the register.

    • Amber (Hip Sidekick)

      SWEET! Thanks, Dee!

  8. Briana

    Can return via fedex work for in store purchase items?

    • Katie

      Doubt it

  9. Gramma C

    I might’ve actually done some shopping for Christmas from them had a known this I hate going into Walmart so I don’t wanna buy anything in case I have to return it.

    • Irene (Hip Sidekick)

      So glad we’re getting the word out since I bet other readers feel the same way, Gramma C! Thank you for your feedback!

  10. Katie

    Thanks for this option. There is no Walmart close to me and I did order an online item that I need to return!

  11. Tricia

    I don’t see that option. I only have return to store, return by mail and FedEx drop-off. Is the return by mail it? Just says print a label and sent it but doesn’t say they pick it up 🤔

    • Dawn

      Wondering the same thing. Those are my only options too. The only print from home option was USPS. Will FedEx pick it up?

      • Tricia

        I guess nobody knows 🤷‍♀️

      • Gabrielle McGuire

        Does the label say smart post? Can be shipped by FedEx or USPS.

  12. Juliee

    Thank you! This is so timely! We bought a gift through that took too long to arrive and since we bought a different gift, no longer need. Our Walmart just shut down at 2:00 yesterday, won’t open until tomorrow morning so a “3rd party company can perform a deep clean” 😬 If Walmart voluntarily shuts down two days before Christmas you KNOW there’s got to be a reason! The rumor mill around here says there’s 25+ positive cases among employees 😬😬😬 Needless to say I’m not in a hurry to go stand in the return line, so this return option is great! I just hope my item qualifies, I’m not sure it was sold by Walmart. Fingers crossed!

    • TonyaPrz

      Same thing at my Walmart. I drove by and the parking lot was packed! Of course people were walking up not realizing that they were closed.

    • Lmsars12

      Oh goodness, where do you all live? Prayers for everyone affected.

  13. Gabrielle McGuire

    Got a gift from Walmart without receipt! Can I return it that way?

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