Frequently Asked Questions
What is the return policy at Urban Outfitters?
Urban Outfitters accepts returns or exchanges for unused or defective items by mail or at store locations. Returns within 30 days receive a refund to the original payment method. Returns after 30 days are issued an emailed merchandise credit.
Does Urban Outfitters offer price adjustments?
Urban Outfitters offers a one-time price adjustment if an item purchased online goes on sale within 14 days of the shipment date. The price difference is refunded to the original payment method, but price matching and in-store purchase adjustments are not offered.
What is Vintage & Remade at Urban Outfitters?
Vintage & Remade features authentic, one-of-a-kind vintage pieces and curated collections handpicked by Urban Outfitters. The assortment also includes exclusive upcycled styles created or refreshed using deadstock fabrics. The pieces are limited-edition finds with sustainable design elements.
About Urban Outfitters
Urban Outfitters is a lifestyle retailer offering fashion, accessories, home goods, beauty, and vintage-inspired pieces. The brand blends trend-forward style with creative design and curated collections. Shoppers can find new arrivals, exclusive collaborations, and seasonal sales across women’s, men’s, and home categories.
Urban Outfitters also offers rewards, student and graduate discounts, and frequent promotions. Customers can save through email sign-up offers, rewards perks, and rotating sales events. With both online and in-store shopping options, the brand focuses on accessible style, self-expression, and limited-edition finds.