Old Navy Class Action Lawsuit | You May Be Eligible for Up to $10 in Store Credit
If you made any in-store or online purchases at an Old Navy store or an Old Navy Outlet Store between November 12, 2015, and December 2, 2021, you may be eligible to receive store credit for up to $10 on a future purchase.
This class action settlement is the result of a court case (Barba v. Old Navy et al.) that alleges Old Navy used false or misleading listing prices and deceived customers about how much they were saving on advertised sales.
Old Navy denies these allegations but has agreed to a settlement to avoid the cost of a trial.
To file a claim, you must have made at least one purchase from Old Navy in the US (with the exception of purchases made while in Missouri) during the window of time mentioned above.
Customers who do not show proof of a qualifying purchase or who show proof of qualifying purchases that total less than $90 will be eligible to receive a $5 certificate that can be used at Old Navy. Customers who show proof of qualifying purchases that total $90 or more will be eligible to receive two $5 certificates for a total of $10.
Claims must be filed (either online or by mail) by May 31, 2022. Head on over here to submit a claim form or to learn more about this class action settlement.
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Can you submit multiple claims?
I submitted a claim last night and included multiple receipts (I printed out online orders from my Old Navy online orders section). Since a few of the orders included Old Navy and Gap items, I wanted to make sure that ALL combined Old Navy items totaled $90 or over – just in case I would get a push back that the Old Navy items didn’t total to $90 for the $10 certificate. 😉
This is so true! Last year at this time, if you used your old navy card to make a purchase, they would attach a service charge to your card. Even if you paid for your charge within days. They did remove the fees, but you had to ask. Bad form, old navy!
Not cool!! I opened an account last year. I’ll need to see if I was charged any “service fees”.
TY. Feels like more hassle than it’s worth. $10 is $10.
Well this sucks. I have spent hundreds of not thousands of dollars there but I don’t keep receipts dating back to 2015.
Yes, I agree that they are very deceptive on their pricing. I have found items significantly cheaper online vs in the store and asked them to price match it.
you don’t have to have the receipts back that far. you only need $90 spent to make the claim. if you did spend $1000 and had all the receipts, it wouldn’t matter because the threshold is only $90.
submitting $hundreds of receipts will only get you the same amount as submitting $90.
plus, the website doesn’t expect you to have receipts from 2015. your bank has images of your CC statements going back years, and they accept those images as proof of spending on the claim form (screenshots.)