Insignia Air Fryer Recall: Refund Instructions for Six Affected Models!

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Do you use an air fryer? There is a recall on Insignia air fryers. 

digital air insignia digital air fryerfryer on counter

Don’t cook just yet! Your Insignia air fryer may be a fire hazard. 

The Consumer Product Safety Commission has some important news for air fryer chefs. Your favorite cooking appliance may pose a threat to you and your family!

On March 14th, a recall was issued for Insignia air fryers. The recall is fairly serious so we encourage you to check your model as soon as possible.

It seems the air fryers may overheat which can cause the handles to melt or the glass to shatter. This causes a risk of fire, burns, and lacerations. So far there have been 24 incidents of overheating or glass shattering, In six of those incidents, the unit caught fire.

Around 187,000 units were sold in the USA and another 99,000 in Canada. If you have any of the units listed below, stop using them immediately. You are due for a refund!

Insignia air fryer models subject to 2024 recall

Models included in the Insignia air fryer recall…

Six different models are part of the Insignia recall. You can find the brand and model number on the product label located on the underside of your unit.

If you have any of the following air fryer or air fryer oven models, please stop using them:

  • NS-AF34D2
  • NS-AF5DSS2
  • NS-AF5MSS2
  • NS-AF8DBD2
  • NS-AF10DBK2
  • NS-AF10DSS2

These models range from 3.4 to 10-quart slow cookers. They may have come in plastic or plastic and stainless-steel with black and stainless-steel finishes.

Models sold between November 2021 and November 2023. They retailed for between $32 and $180. Best Buy stores nationwide sold these units and they were also sold online at Best Buy, eBay, and third-party sellers.

Insignia air fryer product label showing the model number of the unit

How to get a refund for your Insignia air fryer…

DO NOT return your air fryer to the store as you will not receive a refund.

Instead, head to where you can register your claim and learn how to properly destruct your device.

You’ll need to submit a photo of your unit, the model number, and the purchase receipt (if you still have it). Have scissors on hand. You may be asked to cut the cord of your device.

Eligible claimants receive a refund or Best Buy store credit issued for the amount on the purchase receipt. If you no longer have a receipt, you’ll receive the average sales price for the model.

If you have additional questions, you can contact Best Buy at 800-566-7498 on Monday to Friday from 7AM CT to 6 p.m. CT.

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About the writer:

Kara is a writer and photographer from the Midwest. Her creative work has appeared in various publications over the past decade. With a background in finance, she loves to be money-savvy.

Join The Discussion

Comments 4

  1. KMG

    Is anyone else having trouble with the site? I’ve gotten an error message twice. “here was an error saving your record from the path of AirFryer/Home. Please click the home button and try submitting your registration again.”

    • Trish (Hip Sidekick)

      So sorry for the troubles, KMG! 🤗 Did you receive this error message after completing your claim or when clicking the link in the post? You might try in a different browser. If still having issues you can contact customer service at 1-800-566-7498. Hoping this is helpful. 💕

  2. Michelle

    Mine went through no problem. This has been the second recall. I will not be buying any insignia in the future. When I cut the cord I was fearful for a moment that this was a scam.

    • Amber (Hip Sidekick)

      DARN! Thanks for sharing, Michelle. Happy yours went through! 🙌

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