Jane.com Under Investigation After Abrupt Shutdown (If You Recently Ordered, You Need to Read This!)
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The online retailer Jane.com, whose deals we often shared over the years, suddenly went dark on Friday, November 17, surprising us, shoppers, sellers, and employees of this popular fashion and home decor marketplace. 😔
We first noticed a “down for maintenance” message when visiting the site, and now it seems the Jane mobile app is nonfunctional, as well. While the company’s social media pages are still online, comments have been turned off.
Jane has a sizeable community of small business owners and other vendors who are now locked out of their sellers’ portal. With no way to communicate with Jane, sellers are unsure whether they will be able to collect the money owed to them by the company. We hear that there may be thousands of unfulfilled orders with no plan in place to ship them or provide refunds. The local police department where Jane is headquartered has even opened an investigation.
Many concerned customers and sellers who have attempted to reach out to Jane have reported receiving no response, so direct communication with the company may be difficult or impossible at this point. If you recently purchased something from Jane.com and haven’t received your order, be prepared to dispute those charges with your credit card company.
We’ll continue to follow this story and bring you additional updates they develop. And if you’re one of the impacted former Jane sellers, you’re welcome to leave your Etsy or storefront link in the comments below.