Jane.com Under Investigation After Abrupt Shutdown (If You Recently Ordered, You Need to Read This!)

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using Jane app on phone

The online retailer Jane.com, whose deals we often shared over the years, suddenly went dark on Friday, November 17, surprising us, shoppers, sellers, and employees of this popular fashion and home decor marketplace. 😔

We first noticed a “down for maintenance” message when visiting the site, and now it seems the Jane mobile app is nonfunctional, as well. While the company’s social media pages are still online, comments have been turned off.

Jane has a sizeable community of small business owners and other vendors who are now locked out of their sellers’ portal. With no way to communicate with Jane, sellers are unsure whether they will be able to collect the money owed to them by the company. We hear that there may be thousands of unfulfilled orders with no plan in place to ship them or provide refunds. The local police department where Jane is headquartered has even opened an investigation.

Many concerned customers and sellers who have attempted to reach out to Jane have reported receiving no response, so direct communication with the company may be difficult or impossible at this point. If you recently purchased something from Jane.com and haven’t received your order, be prepared to dispute those charges with your credit card company.

We’ll continue to follow this story and bring you additional updates they develop. And if you’re one of the impacted former Jane sellers, you’re welcome to leave your Etsy or storefront link in the comments below.

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About the writer:

Jenna has a Bachelor's Degree from Lycoming College and her Master's from Penn State, holding 4 years of writing experience between a variety of publications and Hip2Save.

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Comments 56

  1. sfc_abby

    I received an email from Jane yesterday or the day before, can’t remember, and it was not specific. It was regarding their sales and orders. Of course I deleted it but I am sure everything will come out to the light. Crossing my fingers for the small business owners and customers. Thanks for the 411.

  2. Kathy

    This is a great coupon site. You ALWAYS keep us informed. It is greatly appreciated 🩷

    • Amber (Hip Sidekick)

      How sweet! SO glad these posts are helpful. Thanks for the sweet comment, Kathy. 💞

      • Kathy

        You’re very welcome

  3. ll

    I can see why. Every time I ordered from Jane there was a problem with the order, whether not getting it, it shipped to the wrong address, wrong size, color, or item. Plus, it was impossible to get your money back. It was always a credit that was impossible to use. I quit buying there two years ago. I still have a credit that I was never able to apply to anything. This is no surprise to me at all.

    • Amber (Hip Sidekick)

      SO very sorry to hear about your experiences. Thanks for taking a moment to share about your previous orders. 😔❤️

    • Sue

      I totally agree! I only ordered from Jane one time, several years ago. The item was supposed to be a gift, but when it came, the quality of it was so poor and cheap that I was embarrassed to give it as a gift. Rather than hassle with a return, I just kept it for my own use. That’s when I put Jane into the “never again” category.

    • KayleighW

      Jane is similar to sites like Zulily or Etsy with separate sellers

  4. Amy C

    Wow, I’m not sure when I last ordered from them (months or years ago) but I get their emails and got my last one on 11/15…

  5. Catalina

    I love shopping through Jane. Love all their personalized items. I do have two depending orders from October with credit from a last order that was cancelled. I was hoping to use it for Christmas presents. This is tough!

    • ihearthip

      Hope it comes thru for you!!

  6. ihearthip

    I had not ordered from them in years, but recently went to buy a Taylor Swift tee mentioned on this site, and I noticed the website down msg. How odd!

  7. Wink

    I just placed an order for two items on Nov. 12. I received

    • Jessica (Hip Sidekick)

      Glad to hear you received your order for your order a few weeks ago, Wink! 🎉💕

  8. Tami

    I just bought my daughter a gift card from them a few weeks ago and now I’m afraid we won’t be able to use it.

    • Jessica (Hip Sidekick)

      Oh no! With their site/business being unavailable, you may need to reach out to your financial institution to see about filing a dispute or chargeback on the gift card purchase. 🤞💞

  9. Laura

    Thank you for the article. People need to know what this company did to their customers & sellers. My name is Laura. I was a seller (Laura Michelle) on Jane.com since 2014. Im owed money as well! I opened an Etsy store yesterday to try to get some cash flow while I figure out my next step. Im only doing grab bags right (5 items / $20 & free shipping) now because its time consuming to list individual listings and I have my 4 little kids 🤪home and dont have time.
    This is my Etsy store

    Thank you again!

    • Kayla

      I love your earrings!! I wish you would have an option to choose. I would definitely be ordering some Mickey earrings 😍

    • Jessica (Hip Sidekick)

      You’re welcome, Laura. 💕 So sorry to hear that your shop is owed money from this company. Hoping we learn more about those details in the coming days. Wishing you the best on your Etsy shop! 🥰

  10. VickiM

    I just received in the mail today a flyer about joining Jane Rewards.

    • Amber (Hip Sidekick)

      You’re very welcome! Thanks for sharing with us! 💞

  11. Erin


  12. Madeline DeYoung

    Please check out my small business
    Msdmakings.etsy.com and also find me on fb and ig @msd. makings

  13. Nicole

    We are one of the sellers left in the dark after Jane abruptly closing. We have quite a bit of money owned to us and had a lot of orders due to ship soon and have no access to the orders now. Very sad for everyone involved. We would love if you would check our etsy or website out! FloridaMakers.etsy.com or http://www.floridamakersmercantile.com
    We specialize in personalized gifts & decor ♥️🎁

    • Jessica (Hip Sidekick)

      Very sorry to hear about the affect of this closure on your business, Nicole. 😔 Thanks for dropping your shop link here in the comments. 💕 Wishing you lots of luck (and sales) in the future.

    • Jessica (Hip Sidekick)

      Oh no! So sorry to hear about the impact it’s made for you, Pam. ❤️ Sending lots of love and good vibes your way for future success. 🥰

  14. Kristen Hains

    I am a seller who was also affected by the abrupt shut-down. As a long-time follower of H2S, I appreciate you supporting all of us during this time. <3 I sell journals, stickers, coloring books, and more. Many items are specifically geared towards dancers. Everything in my shop is currently 20% off via code HOLIDAYS2023. https://www.denaliandco.com

    • Jessica (Hip Sidekick)

      You’re so welcome Kristen, and sorry to hear their closure has affected you. Sure appreciate you sharing a link to your business! 💞

  15. Grace

    We’ve been selling with Jane for a couple of years. It’s so sad that this happened, especially in the fourth quarter.
    If you’re looking for PERSONALIZED gifts 🎁 for DOG lovers, PLANT lovers, and much more, here is the link to our shop:


    We’re running a Black Friday site-wide sale, and you can get an additional 10% off until Nov 28th, use this code during checkout: HAPPY10. Free shipping on orders over $35.

    Thank you, everyone, and HipSave for your support. We are grateful for you!
    Happy Thanksgiving 🦃 🍁

    • Jessica (Hip Sidekick)

      Happy Thanksgiving, Grace! ❤️ Thanks for letting us know where we can score some personalized gifts this year!

  16. Roni

    Thanks for this central place to post and to support each other. Lots of great black Friday and small business Saturday sales! I look forward to checking out everyone’s shops! Here’s to getting some traction back! Cheers!

  17. Lindsay Dyches

    We sell personalized jewelry and gifts. We sold with Jane from day one. We might be known as the peapod & nest necklace seller or custom name bookmarks.
    45% off site wide for Black Friday.

  18. Bianca Bryan


  19. Janeal

    We have been sellers on Jane for 13 years. Jane owes us a lot of money and I’m afraid we will never get it back. If you’re in the market for graphic tees and sweatshirts please check out our website. Simplysagemarket.com

  20. Jessica Diaz

    We were one of the sellers affected by the Jane closure. Jane was our main source of income. We sell beautiful jewelry, accessories and gifts. If you’d like to check out our store it’s http://www.busymomsboutique.com. Our Black Friday sale starts at midnight. 50% off diamond collection + every day basics with code BF. The first 10 orders will receive a surprise gift, free shipping over $50, spend $100 and receive a free pair of simulated diamond stud earrings ($35 value).

  21. Leigh Ann Evans

    It’s such a sad situation for so many sellers! Thankfully I’m not out like many others, but I pulled away from Jane a few months ago when their payouts began stretching out even farther. I make and sell bows and would love your support ❤️


  22. Misty Kacar

    Hello, thanks for posting and helping sellers. I was a Jane.com seller for 3 years and they owe me $5798.94. Unfortunately I will probably never see the money 😭. https://customvinylbydesign.etsy.com/

    • Trish (Hip Sidekick)

      You’re very welcome, Misty! So sorry to hear about the money you’re owed. 😔 Wishing you all the best on your new Etsy shop! 💕

  23. Jennifer Smith

    Thank you so much for trying to help Jane sellers! We sold on Jane for about 3 years and they were our biggest source of sales. Vineandnest.com

    • Trish (Hip Sidekick)

      You’re SO welcome, Jennifer! 🤗💞

  24. Ami Jo CAMPBELL

    Just got a catalog and just went to place a order. Thought it was odd because it was on your site. Thanks for the heads up. Learned after making a major purchase on my credit card after Hurricane Ian. Thankful that bank helped me or I would be out several thousand dollars. Wish we could put everything on cc so we would be protected.

    • Trish (Hip Sidekick)

      You’re welcome, Ami Jo! Happy to hear your bank was helpful in recovering the funds for that purchase! 🙌💖

  25. trisha

    we are jane seller and here is our website http://www.shopmisssparkling.com Get an Amazing 30% Discount on All Items automatically. This Special Promotion is Valid Until January 10th. Don’t Miss Out – Shop Now and Save Big! Thank you so much for your support! It means a lot to us!!

  26. Erica

    Thanks, Hip2Save for helping us Jane sellers out. I sold with Jane since 2014. Find our hair powder at http://www.savinggracehair.com

  27. Laura M

    I was a Jane seller “vendor” since 2014. They ghosted us and kept our sales $$ and top of that at our most busiest season! I never audited my ledger always trusted Jane. They They were also my only platform. I opened an Etsy shop last week whilevI figure out what direction to go.

  28. Jande Summer

    I sold Birth Flower Prints on Jane and was a seller since 2011. I don’t want to believe it’s over 🙁
    I hope better things are on the horizon.
    Thank you for posting this, and featuring my birth flower prints here in the past.
    I still sell my products in my Etsy store. This is my bestseller 🤩
    I’m offering 30% off my whole shop with coupon code TAKE30 @ checkout

  29. Melissa McKinney

    I have a $100 gift card to them that my husband bought me for my birthday that I have yet to redeem. I have been trying to get on the site for days. Is there any remedy for this?

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