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Jul 14 2010
8 years ago
12:50 PM MST

Old Navy Price Adjustment Policy = BIG Savings!

Jul 14, 2010 @ 12:50 PM MST
The links in the post below may be affiliate links. Read the full disclosure.

Did you know Old Navy has a price adjustment policy?! I had absolutely NO idea that this policy existed until several days ago when I received this email from reader, Chris…

I just had to share this with someone and this seems like the perfect place. I took my kids to Old Navy on June 28th when they were having the 30% off everything in the store sale. I thought I had saved a bunch of money on that day even though I struck out in their clearance section. I went back this Friday to return an item and noticed that a lot of the items that I had bought were now on sale. I asked them what their price adjustment policy was on items that were marked down on sale and they said if it was a sale item and it was within 2 weeks of purchasing them they could give me an adjustment. If it was on clearance though I would have to bring the item back, have them return it and then I’d have to re-buy at the clearance price. I had them scan my receipt to see if I could save a few more cents on the items that were now listed as sale items (i.e. swimsuits for $5 which I paid full price last week but got 30% off) and to my surprise, I got a $40 credit back on my card!! I took a chance, but it was definitely worth asking!

How awesome is that?! After reading this email, I immediately emailed Old Navy for more information about this policy so here are all the details that I received in that email…

We’re happy to offer a one-time price adjustment when the original receipt is presented in any Old Navy store within 14 days of the date of purchase if the item has been reduced in price, this includes clearance items. Unfortunately, we don’t make exceptions outside of the 14 day time frame to ensure fair and equitable treatment of all our customers. Please note; items purchased using a discount coupon are NOT eligible for a price adjustment.

So that got me wondering whether this same price adjustment policy can be applied to online purchases. After some searching, I discovered that Old Navy also has an online price adjustment policy!! Here is that policy taken directly from

* We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-OLD-NAVY, or send us an email message at within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we’ll refund you the difference in your original form of payment.

* Items purchased with a promotional discount are not eligible for price adjustments. See promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments.

* A price adjustment for an online purchase will not be made in a Gap, Old Navy or Banana Republic store.

* We will not make price adjustments on online purchases for items featured in clearance pricing events in Gap, Old Navy or Banana Republic stores.

Did you know about this policy? Have you ever used the policy and received a credit back?

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Have you ever had moments when you're either out of time or out of printer ink, or both, and you really want to keep track of a "Hip" deal or print a valuable coupon in the next day or two? Or what do you do when an outstanding, but pricey, deal is posted and you want to save it for discussion with your significant other? Well, now you're in luck! No more searching through pages of posts to find the coupon or the deal. Simply move the post to your Hip List and access it at your convenience.

How Does the Hip List Work?

It's easy! To use this feature, first head on over here and register and log into your account. Whenever you find a great deal that you want to come back to later at a later time, just click on the HIP List icon located on each post (see images below) and the information will be saved in your account. To remove a post from your HIP List, just click on the HIP List icon and it will be removed.

When logged into your account, you will see the HIP List icon at the bottom of every post if you are viewing in classic view.

If you prefer to view in river view, you will see the HIP List icon located on every post above the post title and to the right.

If you're wanting to print a certain deal, blog post, or the Weekly Store Matchups from your HIP list, click on the small blue printer icon in the upper right corner of the HIP list. This will allow you to customize the information that you want or don't want to include when printing from your HIP list so you're only printing the information that's most important to you! If there are deals (or portions of deals) that you are not interested in printing, just click on the red x button to remove them. To restore a section, click on the green arrow icon in the upper right hand corner.