Great Customer Service is Very Hip!

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I LOVE when companies have great customer service! …And I also love when I receive emails from readers regarding an awesome experience they’ve had with a company. Check out this email I just received from Jennifer…

Hey Collin!

Just wanted to share with you the fun I had opening my mail today! I got my order from City Deals. I ordered $50 golf hub bucks for my hubby for his birthday and paid $25 for it. I was expecting to get $25 in a Mrs. Fields gift certificate as well for free, but I did not expect this:

“Hello friend! During our Mrs. Fields promotion on August 5th your order qualified for a free $25 Mrs. gift certificate. Due to the overwhelming response we experienced during this promotion, we ran out of $25 gift certificates. We didn’t want to leave you empty handed, so we slipped in a $50 gift certificate instead. Please enjoy this gift from us and don’t overdose on cookies!”

Isn’t that awesome!!!!!! I will definitely use City Deals again!

Thanks so much for sharing this with us, Jennifer! I know it’s easy to discuss negative issues with companies… but isn’t great when we take the time to recognize the positive in companies?! I hope to share many more stories like this in the future!

Join The Discussion

Comments 24

  1. Brianna

    Thanks for sharing this positive story! Congrats Jennifer =]

  2. Lynn

    That is so awesome! I really want to use CityDeals but I’m waiting for their $25 Cold Stone gift card to be restocked. Hope you enjoy your cookies Jennifer!

  3. Judy

    I LOVE happy stories like that! ๐Ÿ˜€ Terrific, Jennifer!!

  4. Tilla

    way to go, buy me a cookie haha;)

  5. Laura B.


  6. Joan Southwick(Jafra Lady!)

    I love city deals.. what a great way to save money

  7. Lisa

    what great customer service…….

  8. Maria

    That’s great! I knew I should have gone in on that deal! ๐Ÿ™‚

  9. Jen

    Same thing happened to me, except there was no note included. What a happy surprise to see the $50 gift certificate! I have always been very pleased with my City Deals purchases.

  10. fran

    Way to go Jennifer and Jen ๐Ÿ™‚

  11. Summer

    Thanks City Deals. I also got a $50.00 instead of a $25.00 Wonderful! CITY DEALS ROCKS!

  12. Amy

    WOW, I have not gotten my order yet. Would be nice to see a $50.00 rather than $25.00. Will keep checking the mail! Will cross my fingers…

  13. Alea

    Now that is AWESOME!!! Enjoy your extra cookies everyone! =)

  14. CMP

    I have a question – I did this deal…have not rec’d it yet but anyway — does City Deals always give a gift card if you purchase something? How did people find out about the Ms Fields gift card? Great deal, just wondering do they have a free gift card with purchase all the time or what? Thanks!

  15. Rebecca Hunt

    That is funny because I have been trying to get a hold of them multiple times today because they could not ship to my address??? I am so annoyed with them right now! Sorry not to ruin your story…I just have not had a good experience with them!!!!!!!!!! ๐Ÿ˜‰

  16. Ann Dee

    LOVE to hear about great customer service.
    I also had a great experience with Smiths Grocery Store. I emailed corporate about a coupon issue I had with a cashier and customer service. The manager said I was right and to come in and he would triple the coupons the cashier wouldn’t take.
    Also TGIF’s mailed me a coupon for a free appetizer I was supposed to get from taking a survey. I didn’t get the survey code to take the survey, but they sent it to me anyway. YEAH!

  17. Janet Matthies

    I love getting free things! I was excited to win the $20 card, but all the exciting cards I saw there are gone. I am from a small town and hours from the city and was excited to use on our next trip tomorrow. Like someone said above I will have to wait for them to reload the deals. :p

  18. Lisa

    I got a $50 one as well. Very happy customer!

  19. jennye

    I truly appreciate great customer service. I recently had an awesome experience with S.C. Johnson. I emailed customer service because a bottle I had purchased of Windex Multi-Surface had a defective squirter (I’m not sure if that is the technical name. ๐Ÿ™‚ They emailed me back in a couple of days thanking me for my feedback. In addition, they said they had mailed me a coupon for a free bottle of Windex. I received the coupon within a couple of weeks and it also included a booklet with additional coupons for their products. I was very pleased with the kind, prompt, and generous response I received.

  20. Ronda

    I am glad this topic came up b/c I purchased the Buca Di Beppo gift card posted here a couple of weeks ago. I have not received any notification of when to expect it. I hope soon! How long is the wait time?

  21. Danika

    I’m glad some of you had a good experience. After reading about this I was really excited to get my order. It arrived today and there was NO Mrs. Fields certificate of ANY value! I’m very upset! The only reason I did this deal was for that certificate. They are definitely getting a phone call tomorrow!

    • Danika

      I left them a message on Friday. After not hearing back from them I called again today (Tues). She said they ran out of Mrs. Fields certificates but would credit my account $12.50 for future purchases. I’m still frustrated and it’s not what I wanted but I guess better than nothing…

  22. Anonymous

    I purchased 1 $25 Mrs. Fields Certificate and 1 $50 Mrs. Fields Certificate. To my surprise, I opened the envelope they sent me and got 3 $50 Certificates! Didn’t know this was the reason. What a great promotion and company.

  23. Brian

    I purchased 1 $25 Mrs. Fields Certificate and 1 $50 Mrs. Fields Certificate. To my surprise, I opened the envelope they sent me and got 3 $50 Certificates! Didn’t know this was the reason. What a great promotion and company.

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