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Walgreens: Updated Coupon Policy

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Walgreens recently updated their Coupon Policy with some new wording and changes. And these honestly aren’t the best changes for us couponers… well, at least in my opinion. Here are the biggest changes to make note of:

Rule #7 Walgreens will not accept coupons that exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.  – So it sounds like they will no longer adjust coupons down that exceed the value of an item OR even accept them.

Rule #9For offers when multiple items are purchased and additional items are free (buy 1 get 1 free; buy 2 get 1 free, etc.), the number of coupons applied to that offer cannot exceed the number of items required in the “buy” portion of the offer. – This means that you can no longer use two manufacturer coupons on a buy 1 get 1 FREE sale. 🙁

* Check out the full Coupon Policy here.

What are your thoughts on these changes?

(Thanks for the heads up on these changes, Susan, Saving with Vetta & Coupons Are Awesome!)

Join The Discussion

Comments 304

  1. GSN

    As a business owner I can tell you that you must have balance! Coupons are the cost of doing business but let’s think about a few things. The Walgreens promotions are not paid by the manufacturer. So that comes right of the top. The manufacturers coupons are processed and they get all or a portion back depending on what service they use to process. As blogs like these become more and more popular it becomes harder and harder to make ends meet and compete. As cost of goods sold goes up, min wages and other salaries go up, utilities, rent, and other non-controlables increase the bottom line decreases. It’s just a vicious cycle. If people would be reasonable with coupons and only buy what they can actual use with or without a coupon then the cycle would become more balanced. Every time I want something and I go to get it and it’s out of stock if I come home and google it someone blogged about some triple dipping deal so the people that abuse a deal make it bad for everyone. It is just the nature of the world we live in. So for all the people on here hating on Walgreens and refusing to shop there guess what……if they have to pay you to shop there they don’t want you shopping there anyway! It won’t be long when all the steal of a deal triple dippers start going to CVS they will follow suite! As far as the employees NO EXCUSE! They shouldn’t act that way. They are probably just overhearing negative management and passing on the bad attitude. Only one side note to that…..you may not be the one but you may just be on the wrong end of an employee who has been chewed on for a policy they have no control over and in the “The Customer is ALWAYS Right” world we live in sometimes customers take things a bit too far. Just remember when you were working on that side of the counter in that type of atmosphere unless you are lucky enough to have never been on that side of the counter…..it’s not always so pleasant. You can be having a GREAT day and all it takes in ONE person to belittle you and label you to make the rest of your shift almost unbearable! BE KIND TO ONE ANOTHER and DON’T OVER INDULGE and THE WORLD WILL BE A LOT BETTER.

    • Because I'M not Happy

      I am a regular couponer and I have been belittled by some cashiers with their displaced anger and aggression, many times, because I am using ONE coupon. One coupon that frustrates them because they don’t understand the fine print or maybe they think it’s too much work for them when they could be doing other things than being a cashier.
      Manufacturer coupons are a form of advertisement for the store too. It prompts me to get out of my house, use up car fuel and stop by the store to buy the item advertised on the coupon that supposedly will help save me money…and then while I am already at the store, I either grab other items I don’t have coupons for or end up getting distracted and spend my dollar bills on something I don’t really need.

      • GSN

        You are the reason for coupons EXACTLY! I can tell you from being on the other side of the register the problem is as humans it is hard to get the correct perspective when you have the other end of the spectrum the EXTREME couponer that doesn’t buy anything but the “loss leaders”! Trust me my comments are based on facts and are directed towards the extremest. I have often said, “It’s so hard to shake off that nasty customer treatment even know they may be 1 in 100.” It’s just how we are wired! There is so many things that beat you down it’s hard to shake off bad treatment. That goes both ways. When a good customer feels unappreciated it’s hard to forget that as well. If I was treated bad I would just keep my mouth shut and smile and look up afterwards and thank God that I wasn’t so angry and pray their day gets better. Keep doing what you are doing you are the exact reason coupons and loss leader items are advertised and the system will continue to work!

        • Colene Pefley

          Extreme couponers are taking money out of your pocket. Why does it upset you? I can’t possibly spend all of the time it takes to be one, but it does take a lot of time and dedication. If they are abiding by all the rules, I don’t see the problem?

          • Colene Pefley

            I meant are NOT taking money out of your pocket.

            • GSN

              Ha! Your first statement stating “are” is correct. Here is why Colene. Companies have to make a certain amount of money to pay the bills, shareholders or whoever. So as companies have to resort to coupons and gimmicks to sell their products and then figure in extreme couponing and fraud/theft/abuse of other degrees sizes have shrunk and prices have increased therefore taking money out of YOUR packet as well as MINE the non-EXTREME couponer. Just imagine if all the manufactures stopped printing coupons and just reduced the prices. Everyone would get a better deal. The problem is we as Americans can’t wrap our heads around that. JCP tried it and failed because the average consumer is schooled to believe we have to work, hunt, clip and scour the coupon deal world in order to be a successful shopper. What started as a way for the average stay home Mom to make ends meet for her family has become a career and reality show humor. I don’t lose sleep over the extreme couponer, it doesn’t upset me. I was just commenting on the business side of things owning a business for 7 1/2 years that is coupon driven. There are always two sides right?!?!?! I never stated I was mad or upset. I follow Hip 2 Save because I like the website heads up on sales and have been introduced to new sites I never would have found if it wasn’t for Hip 2 Save. I eat mostly organic and use non-high chemical products so most coupons aren’t applicable for my lifestyle but I do like finding that hidden organic one here and there. I was just pointing out the business side of extreme couponing and the bad behavior on all sides because of the negativity it creates at the register. Nothing more nothing less. It will continue long after we are dead and gone but it will evolve that is business and life!

            • Dollbaby's mom

              I understand where you are coming from with the couponing at JCP, but we will have to agree to disagree on that particular subject. I stopped shopping there because when they changed the couponing situation the changed the style as well. I remember at one point in time I could go there and get my daughter the best looking church dresses you could find, and then one day I went in there and said what in the world has happened. IMO it was the worst thing they could have done with all the Disney dress up clothing things in there, I can get those from Target or Walmart.

    • Kellie

      I agree with all of your sentiments!

    • kcmiami88

      I completely agree! I am all for couponing, and I have a stock pile, but some ppl do go too far! I extreme couponed like crazy for one month and got enough stuff to last my family of 3 for a year! Some people extreme coupon like that all year round and I just dont believe when they say oh we use all this stuff… some maybe do but I see people online all the time trying to sell their stuff. It makes me mad because sooo many times I go to find a deal only to find an empty shelf because 3 people cleared out an entire store… plus those people who copy coupons… between the two they ruin it for the rest of us out here needing to save money!!

    • Carol_R

      The thing is that the stores are trying to manipulate customers to buy things they don’t need at ridiculous prices. Not just Walgreens but all stores. They use coupons and loss leaders to get the customers in the store in order to do that.

      It extends to where items are placed in the store: (milk and eggs) are placed in the back of grocery stores in order to force customers to walk through the entire store in the hope that they will see other items and purchase them), where they’re placed on shelves and the items placed at the checkout counter which typically include candy so that kids will see it and parents will have a hard time refusing their kids.

      The bottom line is that most items in stores are not needed, many aren’t healthy or are toxic for you, and most are not a good deal even if they lowered the price significantly. You can make most of the items commonly purchased at home with better ingredients for a lot cheaper that are a lot safer and don’t have toxic ingredients in them. The items in the store just offer convenience.

    • Shannon H

      I am a former Walgreens employee and I can tell you they are not hurting with coupons with 300% on everything and 83% of the population being willing to pay that mark up. I could understand if it were some mom and pop shop or some business that’s just starting out, but Walgreens is very much established. Look at Target and all of their coupons going on and they’re all STORE. None of them are complaining. In fact they encourage it because it brings them MORE business.

      • GSN

        Shannon,

        What level of an employee were you? Business isn’t that simple! They don’t make 300% across the board! Corporate or independent!

        Target is extremely aggressive because they are millions of dollars down in sales due to the security breach. They are aggressively trying to build back their business and the trust of their customers. If they can and I hope they do because I don’t feel like it was really all their fault they too will pull back the open door triple dipping policies they have going on. Just watch their quarterly reports and if they get back to the positive you will soon after see changes. Again not defending big business but a business model of any kind isn’t as simple as it seems on the surface! Give it a try as an owner and then let me know what you think!

        • Shannon H

          I was an overnight manager. I handled most, if not all, of the merchandising, sales, and ood. And I meant a 300% mark up.on their product, not profit off of it. There is a difference and I apologize for not being more direct in my response. Target also had all of these deals BEFORE the hack.

          • Jim

            Shannon, I like how you completely silenced GSN. If GSN can’t compete, then she should go out of business. Simple law of economics, survival of the fittest.

            • GSN

              Jim, I wasn’t silenced I don’t believe Shannon’s last comments warranted a reply. I do have a life outside of this banter. I don’t need to have the last word! Your survival of the fittest comment doesn’t warrant my time either. BTW: I do compete and have very successfully. My comments are always just to show a different side of the business model that people usually don’t know about because they haven’t run a business. I learned more running a business than I ever knew or paid to know while earning my MBA. So my comments were not attacking any individual it was just educational and factual. You however haven’t extended the same intelligent respectful interaction! So you will not silence me but I will not dignify you anymore with replying to your hateful comments go BULLY someone else!

    • Donna

      G SN, Thank you for the business view of this matter. I’m still a little confused. If the store gets refunded, then why refuse the coupon? If people are buying excessive amounts of the B1G1 sales, wouldn’t limiting the number of B1G1 each customer can purchase make more sense? What am I missing here?

      • GSN

        Donna, If the coupon is a Manufacturers Coupon redeemable at any store then that is really on the manufacture and they print as many as they want to redeem with hopes of getting someone to try the product and love it and buy it in the future. On average this is a very successful way to gain trail and get someone to be loyal. That is different then when a store like Walgreens, Target, CVS or any other store offers a BOGOFree promo only redeemable at their store. In this case how much the store gets back is questionable. There are all kinds of behind the scene things that can be at play here. They may have gotten a promotional price on the purchase of the product. They may get a rebate back from the manufacture for “X” amount of sales. Again they are needing to gain something from the offer. Like you come in for the “A Loss Leader” and you buy something else. Back in the day before internet these tactics were very successful because it was all in moderation. Now with the internet the word gets out to people who would have never known about the promotion and with online coupons and such the “reach” is far greater than ever before. So I feel with technology they just need to find the new “win/win” in marketing. So there will be some growing pains as everyone works through the war to get the customer and be able to stay in business and have healthy competition which is necessary to have a successful economy. Unless you just want ONE store to shop at and be subject to their rules when they have no competition keeping things honest. In the meantime you get a deal today and it’s gone tomorrow. Consider yourself lucky to have options and from time to time AMAZING deals. Other people in the world don’t have the first world problems we have with complaining because we can’t redeem a BOGOFree at Walgreens as many times as we use to or think we are owed the ability to! Moderation and competition makes the economy work! 🙂

  2. Teri

    Read this on the Walgreens Coupon Policy; ridiculous!!!

    2. When purchasing multiple items, Walgreens accepts multiple coupons for multiple qualifying items, as long as there is sufficient stock to satisfy other customers, unless a limit is specified on the coupon. Management reserves the right to limit the quantity of items purchased and/or prohibit the purchase of excessive quantities. An excessive quantity is any quantity above and beyond normal household usage.

    • Jennifer

      Yay!!!!! No more shelf clearers! Maybe some of the rest of us can get in on a few deals too!

      • mel

        Thats been there since the policy update a while back. Management (at ANY store) ALWAYS has the right to reserve quantity. I’ve seen signs on my store’s counter & front door that a certain deal is Limit 1 or 2 PER Customer. That’s b/c drug stores only get a small amount of stock. Its sad that there are smash & grab shelf clearers.
        I’m sure the next phase will be to do away with RR’s (except for national catalina deals) and add card limits like CVS & Rite Aid

      • Potato

        I agree, I hope they enforce this.

    • kcmiami88

      Good!!!!!

  3. Teri

    I guess Walgreens moved from the corner of happy and healthy to the corner of rude and ridiculous!

    • Rebe

      LOL, I thought they had ALWAYS being there!

    • Casey

      Too cute 🙂

  4. Carrie33

    Walgreens is on the other side often for me and often not worth the cost of gas. Don’t have a problem with their change in policy as we have so many shelf cleaners that will go in at 11:30 (rite aid too) and swoop all the upcoming deals, purchase right at 12:00 and leave nothing for anyone else. Then you see people selling the stuff on local swap sites Or yard sales and it irritates me to no end. When a person has multiple quantities of an item it is a
    Big clue. Amazing the cajones some people have

  5. Jennifer

    Why, Teri, is it rude and ridiculous? I’m always up for a good deal myself but I’ve grown tired of the “Super Couponers”. I worked at a store that is featured on this site and they are circling the aisles at 11:30 on Saturday night, their carts stuffed with the best deals clearing out our shelves before anyone else is even up! THAT is ridiculous. And, news flash, you DON’T get reimbursed for the coupons. Do you really think that the pounds of paper that are collected are actually sorted and sent to the manufacturers? They are sent to a processing center and stores are paid a certain amount per weight. I don’t know what happens to them after that. But the amount you are reimbursed isn’t equal to the value of the coupon. In the end, I guess if Walgreen’s wants to change their policy, that’s up to them. I hope everyone else does it too because I’d like to get a couple good deals myself. I’m just not into swarming the stores when they first open.

    • Dayna

      I had no idea people did that….how crazy! I don’t coupon as much anymore because I don’t have the time and its too much of a hassle most of the time.

    • C

      Amen! I can’t believe how worked up people get about stuff like this. No one is REQUIRED to follow a certain coupon policy, offer a rewards program, or give out a free product every week – these are all extras or perks and a company can change their policy whenever they want. A business is a business. I for one am grateful for coupons and appreciate weekly sales and deals, because honestly these companies don’t have to run them at all!

    • Chelsea

      Just a heads up Jennifer (and anyone else who’s curious), stores ARE reimbursed for each good coupon, plus a small handling fee.
      This is how the process works: The cashier counts up the coupons at the end of the day and makes sure the till balances out. The coupons are then bundled by the store and sent to the corporate office where all the coupons from all the stores are put into a bigger bundle and sent to a large clearing house ( though some smaller stores do this in-house).
      The clearing house puts all the coupons that are in good condition on a big conveyor belt and they are scanned, then an automated process sorts them by manufacturer and prepares an invoice for the manufacturer. If the coupon doesn’t scan, is damaged etc. it is labeled “hard to handle” and is hand processed. If it is the coupon’s fault (poor design, bad barcode etc.) the grocer can then charge the manufacturer a higher handling fee. The coupons are then mailed from the clearing house to the manufacturer for reimbursement.
      The manufacturer receives the coupons and an invoice stating how many are there. They then pay the bill. Some will recount to check for clearing house fraud and then pay the bill.

      • leeb

        thanks for clearing that up. some people just like to make things up if they dont know what the deal is. makes me laugh when i see this.

      • Geesh

        Thanks for that, Chelsea. I don’t like it when things are exaggerated and based on speculation. I like it when people actually do their research and share facts. I don’t like people who invent fairy tales. I’ve been told by cashiers before, I think out of spite (because I’m not using my own money, and getting an item for free after coupon), that the store is “not getting paid” back or reimbursed at all. Now, how am I supposed to know, as a customer, if there was any truth to that statement at all? Do I even need to hear that detail from a cashier? I didn’t see their data. I didn’t see their bank account balance. If it’s true then I think they need to investigate where their reimbursement checks are if they truly are “losing money”. Did the cashier say that to discourage me from couponing? I believe that is why.

      • kcmiami88

        They do get reimbursed but not 100% of the coupon. Like so many people think… after the store pays the sorting warehouse and receives a percentage of the coupon face value they really aren’t getting that much back… I think its around half but I cant remember for sure the exact amount… but I do know for a fact no business is getting back the full value.

        • Carol_R

          The sorting warehouse fee is typically less than the processing fee that the vendor allows. If stores do the processing in-house, they can actually make money on the coupons since their processing costs may be lower.

    • meg

      I agree with you Jennifer. I am also sick and tired of people acting like the stores owe them free stuff! I am also tired of hearing I need 50 tubes of toothpaste or 100 rolls of toliet paper because I have 6 kids. It’s ridiculous that some not all clear the shelves. It’s about time ALL stores started limiting the amount you can buy. I love a great deal too but I am not greedy.

      • Potato

        How about the ever so popular, i need 50 free tubes to donate to charity. Meanwhile, the shelf is cleared, and low-income families cannot partake in the deal.

    • Glo

      The stores where I live aren’t open at midnight so you don’t clear the shelves late at night, however most of the stuff that I have a coupon for are out of stock. If I really want the item I have to get a rain check. Most of the stores in my area have limits on how many coupons you can use as well as the quantity of each item you can buy when it’s on sale, except Wally World and their shelves are always empty.

      • Potato

        However rainchecks are frequently not an option, as in the case of points and RR.

    • Casey

      What the?.. Where did u get they are paid per weight… A coupon is a contract and pursuant to said terms retailers ARE reimbursed the amount of q plus processing fee. Please provide me with any credible research that shows retailers are only paid per lb. on coupons.

  6. Tina

    I don’t know if this had been answered in a previous comment, but what if I had a $1.00 off 2 item coupon that I was using on a B1G1 free item. Would they let me do that?

    • Potato

      They will not.

  7. Karen

    I just used 2 coupons on the BOGO offer on banana boat sunscreen. Maybe they aren’t using this policy at my Walgreen yet?

  8. Sarah

    Another reason for me to not to shop at Walgreens ever again! Hate Walgreens!

  9. Amy

    My wags experiences have been mixed. We have a couple friendly, coupon knowledgable cashiers and some who act like presence is an annoyance even when I don’t have a coupon and am paying regular prices. I have never had a problem at CVS though, all of their cashiers are very nice and knowledgable about their coupon policies. CVS always seems to have better sales and are better stocked as well so I hardly go to Wags anymore anyway.

  10. Brandy

    So glad they’re building a CVS right down the road from my walgreens. I love my walgreens and the staff there are very friendly but frankly this new policy sucks.

  11. Dawn

    If it’s not a GOOD deal just won’t shop there- Target here I come – they have the best deals!! 🙂

  12. Rae

    I stopped shopping Walgreen’s when they started using the points system.

  13. TBlady

    Honestly my walgreens staff is nice but I only ever went for the free toothpaste deals with RR and free deals where they adjusted down the coupons (I.e. Almay).

    So it looks like I’ll only be stopping in every few months for the free toothpaste deals.

  14. tammy

    this is why cvs is way better

  15. Linda

    I’ll just skip this store to shop with^^

  16. jhnicole

    I hardly shop at walgreens or rite aid.cvs is my fav and target.I don’t like walmart.

  17. Anita

    I have already stopped shopping at Walgreens so this won’t affect me at all. It’s too bad though because I used to really look forward to the Walgreens sales every week. I live in a small town and it’s the only store that has good coupon deals. I quit shopping there though because it takes forever to get through the checkout line and most of the cashiers don’t even know their own coupon policy.

  18. Sara

    Those were such good ol’ days weren’t they?

  19. Kari

    I also stopped shopping there. Always a problem when I use coupons there! The last straw was 2 years ago when they advertised Axe gift sets 50% after Christmas. I was pumped to use a 2$ coupon and when I get there they had torn apart all of the gift sets and were selling the items separately! They are not worth my time or money.

  20. Bettie

    I live next to camp pendleton in oceanside ca and there are plenty of ladies there that clear off the shelves and resale on craigslist or pendleton yard sales. It’s really annoying especially when you go to the store and everything is gone. I like couponing but I only get what I need and no more. I’ve also been a cashier and trust me some couponers get really greedy. So yeah if I ever frustrate a cashier by couponing I don’t get all crazy on them. It’s hard being a cashier especially since every person seems pissed off now a days and many have no respect for others.

  21. Kellie

    Personally, none of these changes affect me because I have never felt comfortable trying them, in the first place. However, to those of you affected by these changes, I feel badly for you! I, too, notice that most Walgreens cashiers are a bit shut off by most customers, not just those who coupon. I am inclined to believe that their negative attitudes are corporate induced. When I compare CVS cashiers to those at Wags, the difference is astounding. I do not believe Walgreens looks to hire people who openly show that their upset. I’m positive that they become that way, over time. Despite the policy changes, be nice to those behind the registers, if you choose to go back. The cashiers do not have any say in policy changes therefore, should not be held responsible. Unless you have worked retail, you know nothing about what influences any cashier to seem negative or positive. All it takes is one too entitled customer to ruin it for everyone.

  22. Teri

    I remember when the Walgreens ad was worth looking at and had up to 20 pages in it. I’m 38 and have been couponing for 12 years. It was a well kept secret until the Extreme Couponing show showed the world the endless possibilities and, suddenly everyone decided to jump on the couponing wagon. Then the downward economy came into place and, this didn’t help either because suddenly we were forced to do more with less and choose our purchases carefully. We cannot blame people for buying ten tubes of toothpaste, clearing shelves, and possessing stockpiles at home. The economy did this to us. I myself have cleared a shelf or two. But, any couponer will tell you that if you go to a sale and the items are actually there, you’ve been blessed. You can choose to walk away and leave it behind but, I promise you that it will be gone as soon as you walk away. And yes, you usually do not need ten tubes of toothpaste. But, if it’s free, why not? I may not need all of them but, my extended family does and my neighbors do, and charities as well. What is so wrong with sharing the fruit when the basket is plentiful?

    • meg

      To each his own. I was raised differently…to think of other peoples needs before my own. Saying well if I don’t clear the shelves someone else will is an excuse to be greedy. I have taught my kids to think of others. Just my opinion. Happy couponing everyone!

  23. Emily

    Hi Collin. I went to Walgreens yesterday trying to do part of the deal that you posted this week and I don’t know if you know already but there’s another new thing in the policy. If you use a coupon for an item that has RR back, the RR won’t print in the receipt. In order to receive the RR, you can’t use coupons on the item. The cashier told me that this was a new rule because and I quote “The stores are losing too much money”.

    • Carrie

      I just shopped at Walgreens yesterday as well and my rr’s printed for the items I used coupons on.

    • santha

      Not true, I work at walgreens and that is a complete fabrication. Call your store and inform them of the Bs that cashier fed you.

    • Katherine

      I just did a deal today and received the RR on the Windex Touch-ups with a BOGO coupon from 5/11 SS, so not sure if this is misinformation.

      • Daisy

        Hi, I was jw if the RR that printed for your windex deal was for $1 or $2? It was advertised as a $2 RR but when I did the deal this past week using the bogo coupon it only printed a $1 RR.

    • Geesh

      Did you actually read that on the policy? Did they show you where it says that?
      I quit the invest my money into the store to get a free item game a long time ago. That money should be working for me, sitting in the bank making any little interest we are getting these days.

  24. Teri

    That happened to me two nights ago. I went to Walgreens for the Suave body wash deal. I purchased the three shower wash bottles as required and used the B2G1 free coupon. When the cashier completed my transaction, the machine did not print my RR. I asked her about it and, she told me that the coupon machine was not working and to come back tomorrow for it. I told her that I lived in another town and, she told me that I could go to my local Walgreens and request it there. I then decided to just return the items since driving back to this Walgreens for a $2.00 RR didn’t make sense. It was odd to me. The cashier seemed new and not well informed but, it made me think that perhaps it didn’t print because I used a coupon or that this may be true.

    • Rhonda

      I’m pretty sure the suave body wash deal is for balance rewards points not a register reward.

  25. Liz

    This doesn’t surprise me too much since they have never been too coupon friendly. It really hasn’t been worth the time and effort to go to Wags for a deal lately. Maybe I should thank them for simplifying my life a little bit as I doubt I’ll be shopping there much if at all in the future.

  26. Mellissa

    Walgreens has always been my least favorite drug store. Well out of CVS and Wags because we don’t have Rite Aid in Florida so I guess I should say couponing location. Anywho, I have never felt like Walgreens liked couponers so now I just have more of a reason to check out CVS and Target. I have vowed that once I hit 50000 points that I am out and this solidifies my decision.

  27. Bobbie

    Rule #10: “Coupons may not be applied against any free item received in any offer”

    Does this only apply to BOGO stuff or does this also mean no MM’s with RR’s?

  28. Cannielle

    Don’t know why people are mad over these changes, just don’t go if you don’t like. Walgreens is not a charity, it is a business.

    • Casey

      Canille le, ouch:(. We are just frustrated bc we don’t feel like our business is valued. A lot of us were loyal to WAGS and we will miss them. If it made sense no problem. Don’t you think we know its a business not a charity (a lil harsh). Lots of us have helped support that business for years. I coupon but my family has over 1k in scripts we get filled there monthly……. Trust me, no charity from WAGS here:(. And now a crappy, misguided, nonsensical coupon policy only to be enforced by mostly unhappy poorly trained cashiers & mgrs. that are taught to not like coupons.

    • hsanpez

      Agreed! Once i cash all my rewards points, i am going to stop shopping at Walgreens. If they chose to adjust their policy to increase their total sales at the end of the day, i am choosing to shop somewhere else to save as much as i can at the end of the day. It works both ways. Corporate decides what products go on sale and when. If they don’t want us to use the coupons on those items, why putting them on sale then? plus, manufacture companies refunds them $ for the coupons used by the consumer. And this is how Wags wants me to be loyal to the company?
      Once July comes, bye bye walgreens!

  29. Laura

    I have 2 walgreens by my work, one has started this new policy and the hasn’t yet.
    I was informed if this new policy when I was there last time, the manager said I could use the two coupons for the bogo this time but the next day (Sunday) started the new policy and I wouldn’t be allowed too.
    She also informed me that at their store u also will NOT be allowed to by any item in excessive amounts, so the shelves would not be cleared. I was informed of this because she said I was being excessive by buying 6 hand soaps (which were bogo). I thought that was rediculus! I clearly pointed out the sale ended that night and there was a lot on the shelves still, as I didn’t even make a dent buying 6. She said that amount would no longer be allowed on any item!
    If they change their policy on coupons, that is their right. But to tell me how many of each item I buy is CRAZY!!

    • SarahS

      I totally agree with you! I wonder why they don’t just limit the number per customer like other stores. It allows each Walgreens to totally decide what they think is excessive!

    • Nancy Berry

      deal with it

  30. Maggie

    Walgreen’s is degrading to customers, If people stop shopping there, They will change their tune. Even when I didn’t have a coupon, The customer service is just not there, Why do I want to do business with a company like that.

  31. coupshop

    Can you still use one coupon if it’s off two such as $3.00 off two banana boat sunscreen? I used that one with the BYGO deal this week.

  32. Dorothy

    Is that policy starting tomorrow June 1? When we are buying Purex when they are having their buy 1 and get 2 free, we can only use 1 coupon and no coupons on the free ones?
    Does CVS let you use coupons on their free idems? We don’t have a CVS near us yet but they are building one right now.

  33. kcmiami88

    I love walgreens and wont stop shopping there due to this change. Honestly I think it was people using fraudulent coupons and using coupons incorrectly and people who go in and clear the shelf in one trip. IF I wanted a lot of a deal I would shop multiple walgreens or I would go back multiple days. I never walked in and cleared a shelf unless there was only like 6 items left n it was a bogo sale of some sort. It just sucks because its like a kindergarten rule a small few ppl ruin it for everyone!! I dont blame walgreens I blame the irresponsible ppl who misused and abused the system!

    • Donates Couponed items Often

      Have you thought maybe people are just buying 3 at a time and they are just running out?

      • SueG

        Exactly. They never have much stock on anything and even less on sale items!

  34. Nancy Berry

    It is their store and they make the rules. They also run a business and have to make money. If you don’t like it, don’t shop there. I was getting tired of cutting all the coupons, figuring out where to go, what to get and the shelves were empty because someone bought them all. Should only be allowed 2. Greedy people have ruined it. Something had to be done/ Getting free things does not bring income to a store. Be happy with what you get/

  35. Potato

    I’d like to bring up something that no one else in the couponing community has realized yet… Now with Rite Aid and Walgreens no longer accepting BOGO coupons or 2 $off coupons on store BOGO promotions, CVS will likely sooner or later also stop accepting coupons on store BOGO promotions. With the other two big drugstores discontinuing this practice, it is no longer a point of competition.

    Compare this situation to the decline of doubling coupons. When one major grocery store in an area (for example, Meijer) stops doubling coupons, the other major grocery store in the area (e.g., Kroger) that is now the only one that double coupons in town now no longer has a reason to continue to double., This is why other grocery stores in the area would follow suit. The same will likely happen with CVS and BOGO practices.

    • Carol_R

      Maybe, but CVS prices are significantly hirer than Rite Aid or Walgreens prices unless an item is on super sale at CVS.

    • Amy Mac

      So the playing field will finally be level again and they will have to come up with some new incentive to get people to shop at their store. This is how double coupons got created in the first place.

  36. Carol_R

    I had have a good experience at Walgreens EXCEPT I must check if their coupon machine is working before any transaction. If it is not working they won’t tell you and will just let you lose out on any register reward. Most of the cashiers are nice and helpful but that seems to be prevalent. I prefer where the register reward is printed at the end of your receipt like at Rite Aid or CVS because of that or where points go to your card so that you don’t lose out.

  37. Shavonne

    That sucks BUT you can always use the price match at Wal-Mart! Wooohooo! Beat the system!

  38. cheryl

    I don’t like it if there out of something they’ll give you a raincheck but you can’t get r.r.

  39. Paige

    I, like many others, stopped couponing a while ago because I got tired of the hassle of clipping it, driving to whichever store it was for, seeing the item out of stock, waiting to ask when it might be in (before the coupon expired), asking if I could get a rain check ( which may or may not happen depending on the store of employee) and MAYBE leaving with something because more than likely, the price of getting there was more expensive than the item itself. I avoid a lot of that aggravation by shopping online more. Most of the coupons work as intended, I don’t have to worry about rude or aggravated looks from the cashiers or customers behind me, and I can do it on my time. As a manager in customer service, I get both sides. I understand the customer wants a great deal but businesses need to make money. Even in a down economy (which isn’t their fault) they need to make sure their bills are paid and their employees are paid so they can take care of their households too. Most cashiers I deal with are only mildly irritated (thankfully) and I’ve only been treated unnecessarily harshly a couple of times. I’ve had managers that have gone out of their way to be overly nice because I was nice and polite and wasn’t trying to cram the item down their throat and making a scene (which, let’s be honest, some of us have done). If you makes you stop shopping at Walgreens, Krogers, Target, CVS, Rite Aid, Wal-Mart, Publix, etc. then so be it because although it sucks, it’s better (honestly from a business standpoint) to lose one customer that would have bought $150 worth of items but only spent $6 then lose 20 customers each paying full price or almost full price for everything in their buggy. I diversify my shopping experience and don’t rely on one store to always give me the best deal or just suck it up and pay what the item is worth. Because honestly, my time is worth more than the time it would spend arguing with someone over whether or not I can use a coupon on something I don’t even really need or want but am only getting BECAUSE I have a coupon. It’s the world we live in and as more people transition to other stores and other means of acquiring items it may change (i.e. JCP no coupon policy). So, happy bargain shopping!

  40. Bret

    Walgreens has always been limiting compared to their competition (CVS and Rite Aid). I usually go to Lowes Foods and Rite Aid for most of my purchases with coupons because they are always friendlier there. The manager at my local Rite Aid allows me to whatever I want on a Raincheck if they are out. For example, I can have whatever quantity of the sale that I want because she knows I buy quite a bit from her store. It just really irks me when I go to Walgreens and they limit you to one of something on sale. There are more than one person in my household. If I want to buy supplies like mouthwash and toothpaste for my household, I can never get all that I NEED from a single Walgreens store. THIS is why I tend to shop elsewhere. They won’t allow you to buy what you need to buy even WITHOUT any coupons being used! It’s just ridiculous. If I owned my own store, I would LOVE for people to buy whatever they wanted because that means I am making money and my profits are going UP. If they don’t have the stock to keep up with demand, then perhaps they should be ordering a higher quantity of a product in preparation for a sale. By limiting to one per person, you are essentially cutting the revenue of that store. This is what Walgreens corporate does not realize. They implement these strict policies to ensure everyone is able to purchase one of the items on sale but in most cases and in actuality, it is suppressing potential revenue. With how high prices are at drug stores ($7 to $8 for some mouthwashes when they are $4 every day at dollar stores or Walmart…), I’m surprised anyone even shops there… myself included. My point to all of this is that with a little better inventory management, stores could be better stocked for sales in anticipation that demand for those items will be high. There shouldn’t be a limit of one when the purpose of a store is to sell merchandise…

  41. Ron

    Not accepting a coupon on a Buy 1 Get 1 free deal is understandable, not giving money back on a manufacturer coupon that exceeds the price of the item I can live with, BUT NOT ACCEPTING REGISTER REWARDS BECAUSE THEY PRINT THEM AS MANUFACTURER COUPONS (WHICH THEY ARE NOT, WALGREENS DOESN’T MANUFACTURE ANYTHING) WHEN YOU ARE BUYING $.99 EGGS AND A FILLER ITEM USING A $! RR IS COMPLETELY AND UTTERLY RIDICULOUS AND I WILL BE BOYCOTTING WALGREENS FOR THIS IDIOTIC POLICY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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