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CVS Official Coupon Policy Changes (Clear as Mud)

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CVS

CVS Shoppers!

As of August 1st, CVS has updated their official coupon policy – BUT… I’m not quite sure it is very helpful. ๐Ÿ˜• However, you may want to print a newer copy of their policy and stick it in your coupon binder so you’ll be prepared while shopping or if any issues arise. Most of the policy has just been reworded and much of the wording does not provide clear answers. Here are a few things to make note of…

Coupons must be used on or before the expiration date.

Does this mean that ExtraBucks Rewards are no longer valid after expiration date? In the past, select stores have accepted expired rewards, but this may no longer be the case.

CVS Pharmacy coupons generally cannot be used on sale, promotional or clearance items. Other restrictions may apply. Language at the bottom of coupons may provide additional coupon acceptance rules.

This raises the question of whether ExtraBuck Rewards and store coupons are now no longer valid on Clearance and Sale items, including items mentioned in the weekly ad!? At the bottom of the updated coupon policy, it states…

What is considered an ExtraCare coupon?
Any coupons and ExtraBucks Rewards that print at the ExtraCare Coupon Center; or are featured in your printed or digital receipt, CVS Pharmacy mobile app, or on CVS.com are considered ExtraCare coupons. Quarterly ExtraBucks Rewards, circular ExtraBucks Rewards, BeautyClub ExtraBucks Rewards, and Pharmacy & Health ExtraBucks Rewards are all types of ExtraCare ExtraBucks Rewards.

You can only use one item-, brand-, or category-specific CVS Pharmacy coupon and one manufacturerโ€™s coupon per qualifying item unless prohibited by either coupon. We honor manufacturer limitations.

Does this mean you cannot use brand-specific (i.e. $2/1 Kellogg’s Cereal) and category-specific ($0.50/1 any box of cereal) CVS store coupons towards the purchase of the same item? However, at the bottom of the coupon policy, it states the following…

Can I use multiple coupons within a transaction?
Yes, as long as all of the coupons meet their qualifications. Examples:
โ€ข Two $3 off $15 coupons for purchases that are $30 or higher.
โ€ข $3 off $15 coupon and $5 ExtraBucks Rewards for a purchase of $15.
โ€ข $1 off toothpaste mfr. coupon and a $2 off toothpaste Coupon Center coupon for a $3 toothpaste item.

Percent-off coupons may be used on non-promotional/non-sale items. Exclusions are displayed on each of the coupons.

Does this mean you can no longer use percent-off coupons on sale items that are mentioned in the weekly ad? And, what about combining these coupons with other dollar-off CVS store coupons?

What are your thoughts on these changes?

(Thanks, Jenn!)


Mary is a senior copywriter with 9+ years in frugal tips & deals. She has a Bachelors in Human Resources Interdisciplinary Studies. Connect with Mary on LinkedIn


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Comments 129

  1. Jen

    I was just at CVS today and they have the new policy at checkout. The checker told me that Extra Bucks will not be accepted after the canx date. She said this is for all of the CVS stores. In the past, they were accepting the Extra bucks for up to 14 days after the expiration date, but not anymore. I was able to use my extra bucks today on sale items and items that produced extra bucks. I hope this helps.

    • Jessica

      I had several extra care bucks that had expired in the past. I called the 800# and they sent me a new one to use.

  2. Dhigc

    Thank you for all information. Not so sure what will change but from August 1, I am shopping like as usual but my store didn’t tell anything about coupons limitations. I hope It will go like this.๐Ÿ˜

  3. Mollie

    ๐Ÿ™€. Makes perfect since.

  4. Lindak

    I didn’t think the % off coupons could be used on sale items before this change. Weren’t they only allowed on full price items?

    • Heather C.

      I was thinking the exact same thing… Doesnt seem like there would be a change there.

    • Erin

      You can use percent-off coupons on only sale items, but sometimes items are featured in the ad that are not on sale per se–they are regular price but you can earn ECBs in them.

      • Cafe

        I work at CVS , I know CVS has never taken any % coupons as 15-20-25% …on on sale items . It works with regular items only . And the a dollar coupons as $3 off of $15, $4 off of $20 ….work regardless regular or sale items .

      • MorganfromCVS

        I WORK FOR CVS: so let me try and make this clear. You CAN NOT (now or in the past) use a % coupon with a promotional item, you can only use them if the item has no sale attached to it whatsoever. If AXE is on promo for BOGO and you only buy one, your % coupon will still not work. This is also true for the “25% off purchase” you receive in the mail. Now as far as using a CVS coupon on CLEARANCE items, I’m pretty sure at the bottom of each coupon it will say “excludes clearance”. But we will take manufacture coupons for clearance items all day. YOU NOW ONLY HAVE A TWO DAY WINDOW FOR EXPIRED CVS COUPONS, and that’s only if your cashier is having a good day. Look ladies, our computers have 3 levels of acceptance as shown to us by color. GREEN coupons, great, you followed all the rules, we hit apply. YELLOW coupons, eh, we really shouldn’t take it but if you seem nice and we haven’t hit our personal coupon overrides for the month, we might accept it. RED coupons, either it’s not assigned to the right card, it’s past its two days of expiration acceptance , or you didn’t buy a qualifying item. UNDER NO CIRCUMSTANCES ARE WE ALLOWED TO OVERRIDE THESE COUONS —WE WILL GET IN TROUBLE FOR IT. Not only that but the computer literally has no button for us to override it. We literally can’t.

        BEST RULES OF THUMB: Follow the rules and befriend the cashier(s).

  5. Marie

    Both stores I shop at on a pretty regular basis had signs posted at checkout and on the registers saying we accept no expired coupons of any type any longer, no exceptions! Doesn’t really matter to me because I use up my ebucks before they would expire anyway. Other than that I cannot comment on the others possible changes.

  6. Melissa

    Bummer, the cashiers at my CVS have been talking about how happy they are with the new coupon policy. I love shopping there but now it is going to be the same as walgreens looks like ๐Ÿ˜Ÿ

  7. Kayla

    I’m glad this was posted! I recently moved to a bigger city (same state) and thought my not so coupon-friendly experiences were just a result of living in the big city. First, apparently you cannot use a coupon on a free item similar to Walgreens’ policy. I was trying to use a $1/2 coupon on vitamins that were on sale for “buy one get one free.” The cashier pushed it through for me but said it was part of the official coupon policy. Second, expired Extra Bucks wouldn’t be honored. I called Customer Service and I was able to get the amount of unredeemed EB sent to my card and wasn’t set to expire until September. (I highly recommend doing this if you have any lying around!) Lastly, only one Extra Care card transaction per person per day. I usually do 2 transactions – one with my card and one with my mom’s. I know many people like to use a relative’s or their spouse’s card to split transactions so that may be problematic as well. In conclusion, I’m not very happy but you can’t blame CVS 100%; there are people out there misusing coupons and end up hurting those who need coupons for necessities and genuinely enjoy it.

    • Tia

      1 per day seems too strict. I guess they just don’t want people holding up the line doing multiple transactions. If I go on my lunch break and then stop in for something after work, I expect my card to be accepted without any problems.

      • okierose41

        Where do you see that you can only use one per day?

    • Bethany

      One per day means they don’t want you earning ECB in one transaction and then immediately using them! For shame, CVS, for shame! This is more like Kohls and their lame rewards that MUST be used later. I HATE being forced to go back to a store just to use my rewards. (It’s why I never shop at Kohls!)

      • happy

        I wonder if the one use per day is enforced. You can only do a specified number of deals to earn extra bucks for each card anyway.
        A lot of times, I end up buying half my stuff at one store and buying the other half at another store because one store will run out or doesn’t carry certain items.

        • hong

          Lucky you, my town have only 1 CVS store. I used to shop for me, my mom and my sister with their cards. Now the cashier wrote my card number down and told me that i can only shop with my card, my family have to come CVS to shop for themself. Everyitme when I checked out if they don’ t see the same card number they knew, they didn’t allow me to buy things, even I go different day. I have to put the stuff back and walked out of the store with empty hand, so frustrated , This is very weird and meant. I am very upset, because I pick up the medicals for all my family with their CVS cards, too with no problem. Can I call customer service to complaint about this? I know we can shop for older people or somebody to hard to get out of the house or working….What should I do to get help with this problem? Any advices? Please, help me. Thank you very much.

          • janet

            I was able to use both my card and my sister-in-law card yesterday no problem. They did mention how they have a new policy with the coupons if anything turns “red” at the register they can no longer over ride it. Which one off my coupons did turn “red” but he over ride it only for this time. I ask why it turn red if I met the requirements. ( $2 off 2 loreal box dye) and I bought 2. He didn’t understand why the register did that either all he suggested is I email CVS. I think it was because I use A 25%off JFY but the dyes weren’t on sale. All I know CVS is turning into Walgreens now.

          • Rosa Lee Gibbons

            If your store allows you to pick up medical items for your family and use their cards, I would definitely call customer service if they won’t allow you to pick up other items for them.

    • JThorneNJ

      This depends completely on the cashier. CVS is stopping people who have multiple cards for the sole purpose of trying to beat the system. If you say its for mom/relative/dog the cashier won’t care. If it’s clear its for the sole purpose of couponing, and you’re taking advantage, we will put a stop to it.

      Source: supervisor at a cvs store

  8. Kidsallgone

    I called my favorite CVS store (not my “closest” CVS store >>insert angry face here<<<<) in July to make sure they would still accept my expired ECBs and the manager said, "Absolutely!" I never got around to going there….and now it's AUGEST and you're telling me if I call her back and ask that same question, she's going to tell me, "Nope!"????? UGH!!!! Oh well……..there are worse things in life than me not being able to use my expired ECBs ๐Ÿ™‚

    • Erin

      She didn’t give you a use-by date? That’s generous. Are you forgetting to use the ECBs before they expire? I have a grocery store that accepts expired coupons up to a month past expiration. I always expect the bottom to drop out of that, so I try use coupons that have expired as soon as I realize they are expired.

    • April

      That was kind of them to say yes but why put them in the situation of having to tell you no it may be best to keep a good relationship than push the issue since it isn’t anything they did wrong.

  9. Erin

    One of my internet-printed coupons wouldn’t print yesterday, and I was told that with the new policy, if the coupon does not scan, they cannot accept it.

    • M

      That is so frustrating. A computer has been known to make mistakes…or so I’ve heard ๐Ÿ˜‚

    • Ladybug๐Ÿ’•

      A lot of my internet coupons haven’t scanned lately and I got accused of copying them! Idk what that was about but the barcodes were clearly not all the same! Just this weekend the dawn or pampers coupons wouldn’t take off for me but she said she would take off the $ this time only ๐Ÿ˜” I really hope it doesn’t mean you can use extrabucks on sale items. Cvs is the only place I shop and my targets like to make up their own policy’s so it’s the only store I like:/

    • Jenn

      I was told the same thing. If it doesn’t scan, they are supposed to refuse the coupon, including if it is their own coupon! I asked if this meant Extrabucks and coupons from the CVS website and the cashier confirmed that it did.

    • jami

      my cashier today took the peelie right off the container and went to scan it only for it to not scan and say it was not purchased. The cashier pushed it through, but like we discussed it was obviously for that product…so what is next in that case?

  10. Roxy

    My thoughts are Bye Bye CVS. I’VE lost about $20 ECB because I didn’t have time to go shopping before they expired. Sometimes I’ve had to spend them on their full-price overpriced items because there was nothing good on sale. They never let me use % off coupons with full price items that produce ECBs. And they ask that I give them all my ECBs at the beginning before I even know the total after coupons. It’s too much of a hassle for me.

    • mel

      IDK why they wouldn’t let you use a % on the full price items, it’s not like they can stop the register from doing the calculation! I send those to my card, and anything that is green on the cashier side, the just apply, so I always get my % off deducted! AFA giving bucks first, that has been that way at my stores for at least a year now. The way the register is programmed, they cannot accept any coupons after they press the total button, otherwise they have to void and start over. I would always take a minute before going to ckout to price ck everything in my cart, add up on my calculator, then deduct all my q’s (store, manuf & ebs) so I have a pretty good idea of my OOP.

      • JThorneNJ

        Corporate generally doesn’t like it when we push a lot of coupons. Its part of the reason WHY the new policy is taking effect. They’re going to be monitoring or manual push on coupons now.

        But even before, of a % coupon is green, it will still only take off on non-sale items. If it had a yellow tag under it, it’s a sale item. The computer calculates all non-sale items.

    • vchavez

      Back in May I looked in my wallet and found $17 in ECBs that expired, so I called every CVS in my city and they didn’t accept expired ECBs so I called the 1800 number to CVS and spoke to a representative and explained to the lady what happened, she reissued me another $17 in ECBs….it couldn’t hurt to call and ask before you throw away your expired ECBs most of the time they all for the bar code numbers on them anyway..hths

    • hong

      Roxy, You are so right. I have same problem that to many ECBs expired because my CVS store always ran out of the stuffs that on sale in the weekly ad. I didn’t have what i want to buy at that time, so i have to buy something with full price. I think if they don’t accept the expired ECBs, they should always have everything in stock, so customers can use all their ECBS at the time they want.

      • tim

        I always have asked for rainchecks when they are out of something and they normally will write on it if you got ecbs with the offer. I know the only time they haven’t done it is around Thanksgiving when they have all of the free stuff in their ads.

        • daltonjsmom

          I also clip the ad that goes with that raincheck to the back of it for clarification. (I even get RC’s at Thanksgiving if they are out of something.) Works great; they never expire!

    • Jenn

      They never let you use % off on full priced items that produced ECBs??? That is crazy to me!

    • Sue

      When I go I plan my trip where I NEVER leave with EB. I check out 2 times or more.

    • NolaGirl

      The CSRs at the toll free number a pretty good about reissuing ECBs. It takes about 48 hours before they’re available. The only problem is that if you have multiple expired ECBs they’re issued as a single ECB (that makes it very difficult to use MQs and increases OOP spending).
      The changes CVS has made since the first of the year has made it more difficult to coupon, and cashiers are increasingly inclined to make up their own rules.
      It seems CVS is trying to make up their lost cigarette revenue by restricting coupon use:(

      • NolaGirl

        I strongly recommend shopping at a different location. CVS is a serious YMMV situation when it comes to expired ECBs and percentage off coupons. The good stores with great staff are still around; you just need to drive a little farther. You efforts will be rewarded.

  11. M

    Sounds like cvs is turning into Walgreens=difficult policies & unclear guidelines. I LOVE cvs and hope they will continue to work with customers.

  12. Colleen

    If it means we can’t use current ECB on sale items I will be crushed. Hoping that isn’t the case!!

  13. Kim B

    CVS has become very annoying and I find myself going there less and less. Their employees even complain about the policies because the customers get upset at them and it’s not their faults. Why companies are cracking down on coupons is beyond me, but have they not seen the economy? We have to keep to our budgets at least I do.

    • Lesomom

      Agree with Kim B. post. CVS used to be my favorite but the latest group of employees at my favorite location act like the money is theirs not CVS corporate. They refuse coupons all the time. The send to card coupons never work. I miss the old CVS!

      • Gina

        Yeah they NEVER do but I don’t send them on card anymore JUST print from red box and cashier usually have no choice to scan them all but you have to be a VERY good in mathematics to calculate how MUCH EB can be used to reduce OOP cost before taxes (Florida ) cause they pending to the end of transaction YAY how’s that for starters; (

  14. janet

    I shop on Aug. 2 and I wasn’t aware of any changes. I use expire CVS coupons and they took them no problem. I will be going in tomorrow and well see what happens.

  15. Shanshan

    Hmm… If it gets bad I’ll just shop at Target. Quit Walgreen’s long ago.

  16. Jenn D

    I shopped yesterday and did not encounter any issues. I did not have any CVS Pharmacy Printed Coupons, but did have the ones that came from the Extra Care Coupon Center. I did have one app only coupon that did not work, but she told me that it was not working for others. We will see, but I agree that we can not blame the stores in full for changing their polices, as many times I have seen folks trying to get away with coupon fraud. It makes me sad as I spend my time and energy on ensuring when I get to the register I have all my coupons inline with what I am purchasing. I find most stores are appreciative of this and will help you out. For those stores that give me a hard time, I just choose to shop at another store or not at all. I will keep shopping the way I do (which based on the changes above should not be an issue for me if the ECB machine coupons don’t get seen at CVS Pharmacy coupons) and go from there. Good luck to everyone on this newest change.

  17. Solace

    My local CVS store manager tried to explain the changes to me a week or so ago and he was confused. He told me I could not used copies of coupons and I liked at him and said I didn’t think we were supposed to copy coupons at all?! Makes me wonder what other couponers have been doing. Or am I totally crazy and you’re allowed to photocopy coupons??

    • Dee

      People photocopy coupons all the time! That’s the reason why they create these strict policies!

  18. JaCinda

    I’m confused by how the register handled my 25% off coupon and Extra Care buck payment towards the purchase of a non sale item.

    For example: 25% off my $10 item nets a discount of $2.50 making the item $7.50 right. So I should have been able to pay with $2 extra care buck and $5.50 cash right?
    But when i presented my $2 extra care bucks, my discount instantly became $1.25 and I was expected to pay $6.75 cash. $10 – 1.25 = 8.75 then $2 ecb and $6.75 cash
    WTH? I thought ECB is a form of tender…. it always was in the past.
    anyone?

    • errr

      JaCinda,

      I’ve had the same experience too. I believe the fine print on the % off coupons (like the 25%) states that the discount will be calculated AFTER extrabucks have been applied. Which isn’t fair. I’ve learned the hard way to not use the % off coupons and extrabucks in the same transaction.

    • Erin

      Yup. Happened to me, too. This is why I don’t bother with drugstores anymore.

    • irene

      JaCinda, do you remember if you $2 ECB was a force-print or CVS-generated (such as quarterly rebate) rather than a manufacturer’s ECB? That always happened before the policy change. Hopefully, that hasn’t changed!

    • Daniela

      I was told by my CVS to no longer use ECB with % coupons because the register automatically reduces the amount of the %. for example last week I used 25% mailer with ECB to purchase the trial size Fixodent, $2.87. Since I paid the majority of the total with ECB the register applied 38 cents towards the %. He cancelled the coupon and gave it back. It should have taken off at least $4. I went back inside and got some non sale candy so I don’t forget to use it.

      • jenny

        This happened to me too before i realized. I was wondering how the heck my math was not adding up right.

    • Andrea

      IT SAYS ON THE % OFF COUPON CAN NOT BE COMBINED WITH ANY OTHER CVS COUPON ARE ON SALE ITEMS. ONLY ON REGULAR PRICE MERCHANDISE.

      • Dany

        That is correct. I was using % off a non sale price item. As well as cotton balls and qtips. But since I paid with my extra bucks, no discount was given. Cotton balls and qtips were not on sale. Less than 50 cents was given; should have been $4.

    • SJ

      Had this same issue about a month ago. I said, I thought Extra Bucks we like cash. The girl said they are but she can’t help what the register does. She couldn’t argue that it wasn’t right but she wasn’t willing to do anything about it. I didn’t make the purchase that day. I went home and figured it out and went back and the % is only reduced if you use force printed bucks (that you get when you use a raincheck) and/or coupons from the Red Machine. It came out to the penny, but it makes no sense why you shouldn’t get the % on everything that is non-sale. She didn’t believe me until I proved it and agreed it makes no sense, but again, completely did not care nor willing to do anything. Hope this helps in planning for your future trips.

    • JThorneNJ

      No ecb are a coupon. The percent off is after the ecb. That’s why we want the ecbs with your percent off coupons all at once,otherwise it can mess up the computer. Money cards are a form of payment. Ecbs are just coupons. (Supervisor at a cvs trying to eleviate some of the confusion)

  19. Sara

    Iheartcvs.com has the new policy and lots of explanations and people testing things out.

  20. Smartshopper

    Yesterday, Sunday, I use an expired ECB at CVS. It was expired over 30 days ( like 45 days expired). The CVS manager took it with no problem. Again, some managers might make an exception. If you have and expired ECB, give it a try. They just might take it. Good luck.

    • Gina

      Im usually explained policy in my store to cashiers and management AND they usually amazed how to hack I know that and they HAVE no clue : don’t give up my lovely cuoponers its JUST for a little while ๐Ÿ˜‰ its happened to Publix but if you play by the rules its going to be Fine. EVERYTHING in store so overpriced so the will close doors or merged or whatever

  21. Mark

    Didn’t Thrifty drug stores change their coupon policy also, shortly they were taken over by Rite Aid? With the new CVS coupon requirements wouldn’t it be cheaper to buy the same items at Wal-Mart, or Target. Seems to me that 99 cents only stores and Dollar Tree sell a lot of the same items as CVS, but might not be the same name brands, but in many cases don’t many name brand companies make the same quality products and sell under a different name cheaper for low income users? I don’t remember hearing of low income customers getting ill by using lesser than name brand products.

    • Dee

      Very well said!

    • Bethany

      Dollar store toothpaste comes from overseas. (Check it out next time you’re there.) Not so with drugstore toothpaste!

  22. Carla

    I never knew they accepted expired Extrabucks! I think that’s pretty generous. I think it’s fair to not accept something that has expired!

    • April

      Me too I can’t believe people think they should be allowed to use something they let expire. Regardless it’s not the stores fault I didn’t use my coupons timely it’s mine so not going to be mad at them for not accepting expired coupons.

      • jenny

        For real!!

    • Gina

      Me too

      • daltonjsmom

        Companies have a set amount of time after the expiration date to submit the coupons to the manufacturer for reimbursement. They are still getting reimbursed for that coupon, just as if it were not expired. I often use expired coupons even though I have unexpired ones in my binder. My local CVS chooses to accept it 7 days past its expiration date, and it allows me to hang on to my “good” ones a little longer. It’s a nice perk, but I won’t complain if they choose to change it.

  23. Nick

    There are worse things to worry about than a drug store coupon policy. Some of you act entitled. Extrabucks expire just like other coupons do. Use them or lose em.

    • Kim B

      Aren’t we quite rude, and this post is not just regarding expired reward coupons so please refrain from the insults.

    • jenny

      This is a bit harsh, but i was kind of thinking the same thing… The coupons DO expire. You dont use, you lose. Not the stores problem you forgot/didnt get there.

    • Maggie

      It’s not so much about the fact that they won’t take them expired, it’s that stores were taking them expired (like mine for up to 2 weeks) so if suddenly they change this, it catches people off guard because they thought they had a little more time. But I wouldn’t expect someone so rude to get it.

    • Mark Watson

      True dat, Nick. ECB print with an expiration date for a reason. I have had them expire before and it never crossed my mind to see who I could call to see if I can get credit for something that I let expire. They change their policies because some take everything to the extreme.

  24. Donna

    I went to CVS on Friday (8/5/2016) – After the new policy effective date. And I was able to use a percent off CVS coupon on an ECB Maybelline deal they had last week, with no issues. So you can still use the % off coupons on ECB deals mentioned in the weekly ad as long as the items bought are not reduced in price.

  25. carrie

    Wondering if anyone else has noticed a change in the store coupons for the $ off? For example, I purchased $15 worth of makeup the other day and had a CVS coupon for $3.00 off a $15 makeup purchase. However it only removed a total of .46$ instead of the full $3.00. The cashier told me it was because I paid with Extra bucks and the remaining balance was only .46$ so thats what the coupon would auto adjust to. I have never seen those coupons work that way at all….Normally it would remove the $3.00 then I would pay for the balance with the extra bucks. Just wondering if I missed a change somewhere along the way?

    • Nilo

      Yes, he was right. Few times this happend to me.

    • mikeB

      insist on giving them the extra bucks at the end..like it’s a partial cash payment….. will that work?

      • jenny

        It does not. At least for me it didnt

    • Gina

      Calculate before use EB

  26. haleslll

    Ugh CVS has been off my radar for a long time now… I could get great savings but it was just too much of a hassle with 2 small kids and no home printer. I find I can stock up on household products with much less difficulty at a similar price point if I wait for a sale. Personally, I don’t even understand how or why drugstores are still in business, with a pharmacy in every single grocery store, big box store, and hospital in the country.

  27. Nancy May

    Stores are making couponing so complicated that I have stopped shopping at stores which have delayed rewards, such as Walgreens and CVS. I can do much better with just digital, paper, and ibotta-type discounts and there are no bad surprises at checkout!

    • Gina

      Cuopons wasn’t making for use in First place IT was made to put name brand in your Brain same as all commercial on TV

  28. Theresa

    Here’s another store switching things up on us. WALMART in my area has stopped price matching!

  29. Gezelle

    I went to redeem a coupon from my phone that in the past CVS used to scan. I was informed of the new policy that I needed to print the birthday coupon and then make my purchase. I’m soooooop over CVS. Walgreens is my go to store better coupons and gain money in the process. Today I spent 30.00got back 19.00 in Balance Rewards. : )

    • mel

      CVS has never taken mobile coupon offers. It’s been in their policy for quite a few years not, that’s nothing new in the updated policy. You might have gotten a cashier that didn’t know any better.

  30. Alexandrea

    I think my CVS has always been more strict than most of them then… Except that you can’t use extra bucks on sale items? That is ridiculous! My percent off coupons have always said not valid on sale items. I haven’t tried but I assumed that they would stick to that in the past also.

  31. Bethany

    CVS just lost a ton of my business! No longer is it like getting cash for a future transaction. ECB really ARE glorified coupons as we can’t use them with other coupons anymore! I mean who cares about ECB if I can’t use them on certain items anymore? I’ll shop elsewhere!

    • mel

      What are you talking about? You can most certainly use them with q’s and they will apply to sale items! Who told you you couldn’t?

  32. riss

    I don’t shop at cvs simply because they’re overpriced. I’ve been there 3x this year- to get the free Colgate toothpaste, free 8×10 photo, and Maybelline with coupon, which i ended up paying more compared to Target using the same coupon. I think I went there to get signed up for rewards, which I got after that purchase, but unable to use it because I forgot about it. If not for prescription drugs, what else people buy there? Expensive, unless you combine coupons and EB and sale items, which seems like you cannot do now.

  33. Randee

    I don’t know why some people are saying you can’t use ecb on sale items! I did without a problem

    • Gina

      Me too

  34. Jen

    They send me those % off coupons all the time … I rarely if ever use them… Much prefer the 5 off 20 etc… That being said I shopped at cvs Sunday & all my coupons worked spent & received my EC Bucks no prob. I luv cvs… Can’t stand Walgreens … It’s so difficult to use a coupon there … It’s like they always have to call a manager & then there are like 8 ppl behind you glaring … No thanks

  35. Tintintalaga

    I called CS today to have my expired $25 ecb reissued. She also mentioned that starting tom, they will no longer be resetting expired ecb or crts ๐Ÿ˜–๐Ÿ˜– i love cvs but with new policy, i’m not sure now ๐Ÿ˜ญ๐Ÿ˜ญ

  36. Marty

    I was just at CVS tonight and because of the new coupon policy the cashier refused to push through manufacturer’s coupons for free products for fear of upper management repercussions. They scanned fine but once the cashier typed the price, they did not go through the system.

    So basically new changes mean cashiers will be too scared to push through any coupon that is legitimate but the system won’t take. This is absolutely ridiculous and I would recommend not shopping at CVS anymore until they wise up.

  37. tina9222

    Well,well,well…so this is how it went down today. I am as thirty as they come.usually paying close to nothing at my CVS,and then here comes the new policy.. CVS $ off coupons are only good AFTER ALL COUPONS SCAN, I WASNT ABKE TO USE ANY FOR EXAMPLE $3 OFF $15 SHAMPOO ETC. NO exceptions ,NO overrides,NO scan too bad no good,NO EXPIRED ANYTHING!!! I was so overwhelmed I spent money I did not plan on because the line was so long I couldn’t wrap it around my head with the new rules. It was a good run and I’ll surely miss cvs. I liked donating so much that people expected it,so I’ll miss giving more than anything… BYE CVS ;-( A faithful cvs girl.

    • mel

      tina9222, $/$$ does apply after all q’s. I used a $5/15 razor cpn last night with NO problems at the register. I purchased 2 Venus Razors, $8.99 each. Used 2 $3/1 insert q’s. Total $17.39 – $6 in q’s = $11.39 – $3/15 – $8 in bucks = $0.98 + tax. However, sometimes the register can be a bit finiky. I did have an issue a few wks ago using a $1.50/5 Air Freshner crt. It came up yellow on the screen, and the cashier thought it was b/c of q’s. The register froze so moved to another register. This time the crt came up green, so we don’t know why it was flagged yellow on the other register! If you feel something isn’t right, just don’t pay. I’ve had to do it a few times. I just politely tell the cashier sorry, something isn’t right, it isn’t what I calculated so I’ll just take my q’s and come back when the manager is available. then I’ll go to another CVS instead, do the same transaction and not have one bit of trouble!

      • mel

        sorry, that should be *$/$$ doesn’t apply after all q’s*

      • hong

        Hi Mel. Did you get $10 EXTRA BUCK back when you buy 2 Venus Razor, like in the ads said this week? Thank you.

        • mel

          Yes, I did!

          • hong

            Thank you Mel.

  38. Lezlie webb

    Yeah. It is about time. Seriously, no one excepts expired coupons, why should they? I love that you can only use one card per day. There is a group of women that shop in my area that have stacks of cards. They clear the shelves, usually on Saturday night when the new ad goes live. The managers in my two stores have both told me as long as they had a card there wasn’t anything they could do. Now they can. Gives more people a chance to get the sale items. Now if Kroger would only do the same thing.

  39. Jo Hartley

    Has anyone tried to use the 25% off coupon mailed to them? I used mine today and I was under the impression it was 25% off the entire purchase, dummy me, right? I got home and looked at my receipt and they used it on only one item and it was the lowest priced item I purchased.

    • Gina

      %CUOPONS its Gimmicks and deceiver : that how retailers get you to door of Store hoping that you buy everything you see

    • mel

      What did you purchase? I got 25% off mailer myself and bought:
      Maybelline, Garnier Cleansers, Listerine and it took off the correct amount I had calculated before getting to the register to pay. % does not apply to sale items, so if something is in the ad on sale or has a price, % will not apply.

  40. Campanita

    The 2 stores close to my house never took expired EBs, even if they were only a day after expiration. I haven’t gotten a % coupon or any discount in the last three years since I put my email in the CVS site, at the beginning I got coupons every week but then they stopped, I also do not get good CRts so now I only go to CVS once in a while not like I used to in the past. I get lots of coupons/inserts every week so I usually do better at Ralphs, Rite Aid and especially Walgreens. The Beauty Advisors are very helpful and if a coupon beeps, they do not mind taking them as long you are buying the right product.

  41. janet

    I don’t see the big deal on the new policy. Nothing really change ONLY thing is stores are no longer allow to accept expired coupons, now I’m not sure if this will include Redbox cpns, my guess would be yes but I will test that out. Now to clarify on “NOT being able to use redbox cpn, ECB and MFR cpns on sale or clearance items” That is not true you can use them but you have to meet the requirement, this is from thier Coupon policy FAQ: Can I use multiple coupons within a transaction?
    Yes, as long as all of the coupons meet their qualifications.
    Examples:
    โ€ข Two $3 off $15 coupons for purchases that are $30.00 or higher.
    โ€ข $3 off $15 coupon and $5 ExtraBucks
    ยฎ
    Rewards for a purchase of $15.
    โ€ข $1 off toothpaste mfr. coupon and a $2 off toothpaste Coupon Center coupon
    for a $3 toothpaste item.
    Can I use multiple coupons on sale items?
    Yes, for certain coupons and certain sale items.
    Examples:
    โ€ข Suave shampoo is on sale for $2.00 Buy One, Get One Free (BOGO)
    and the
    customer purchases two shampoos; the customer may use two coupons for
    $1.00 each and pay the applicable tax.
    โ€ข Suave shampoo is on sale for $2.00 BOGO and customer has a mfr. coupon for
    Suave BOGO. Customer will receive both items for free but will need to pay any
    applicable tax.

    Only change I really see is that if you buy a toothpaste thats $2.49 you will not be able to use the $1off mfr and the $2 off cvs cpn unless the of the toothpaste is $3 or higher. I guess stacking cpns won’t be allow anymore.Unless the total amount is met no overage. So this is a bummer.

    • Gina

      Thanks you Happy shopping everyone

  42. Jennifer

    I went to my CVS last night (which used to accept ECB up to two weeks expired and sometimes longer) and was told their system would not even allow them to override expired ones now. I called the 800 number today and spoke to both the initial rep and a supervisor and neither one would reinstate my expired ECB – over $30 worth ๐Ÿ™ I am not a happy camper right now and I do not plan to shop at CVS anymore.

  43. Jesy

    I just went in and got $20 worth of makeup. After coupons, it came to a total of $10. When I told the cashier I had the $3 off $20 CTR, he said that I had to get $20 worth of makeup before coupons, that this was due to the new policy. That means that we won’t be able to use any of the deals unless we either reach the $ level or don’t use coupons!!!!

  44. Jesy

    I went in to buy the $5.99 toothbrush. I had a $1 MQ and $1 of $5 CTR. The cashier didn’t let me use the $1 off $5 CTR since I was spending $4.99 after the coupon….

    • Kidsallgone

      Omggggggg!!!!! CVS u are killinggggg meeeee!!!!!!

    • janet

      well according to the CVS Coupons FAQ. Only way you can stack a MQ and a CTR is if you meet the total $ require for both coupons together. For instance you had the $1 MQ and a $1 off $5 CTR, you have to purchase a toothbrush that cost $6 and you were a penny short.
      This is from their website: โ€ข $1 off toothpaste mfr. coupon and a $2 off toothpaste Coupon Center coupon
      for a $3 toothpaste item.

      You can no longer get overage. Hope this help.

  45. Kidsallgone

    I think I will make my list, write my scenario(s), get everything in order, go to cvs, ask for the manager, run my list/scenario(s) by him/her, THEN shop and have that manager check me out. Only reason I will do that is because I have a couple extra bucks to use. After that, it will be scripts only (because they are right across the street from my home), and Target will be my new go-to store. Bye bye CVS! It was a great rude ๐Ÿป๐Ÿป

    • Kidsallgone

      *ride*

  46. Joanne

    I shopped on 9th, used % coupon, extra bucks, cvs coupons. Everything went through without a problem. My purchase total was 112.00 and my oops was 0.34 tax. As of now , I can’t say I have noticed any changes .

    • debi

      Wow! I would like to see that receipt๐Ÿ˜€

  47. visitor3

    CVS is the last drugstore I bother frequenting, now that Rite Aid and Walgreens have over-complicated their policies and point programs.

    I sometimes bought CVS giftcards with my extra bucks to make sure they would not expire.

    • Kidsallgone

      On the bottom of my extra bucks, it says it cannot be used for gift cards. Should I try doing that as you said you have done

  48. Kidsallgone

    CVS 800 would not reissue any of my expired bucks. I have a $5 that expired 5 days ago and they said nope! Grrrrrrrrr!!! I know I should t let them expire but I did and the stores have always taken them or the 800 number has always reissued them. I think I have about $70 worth expired ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

  49. Cvsmanager

    You can not use extra bucks for gift cards. the register does not allow it .

  50. Hip2BeSavvy

    I just had an interesting, unexpected experience at my local CVS (Cincinnati Store #6095). I was not allowed to use some of my paper MFR coupons that I had just downloaded from coupons.com. The cashier would only accept the first coupon for each item. He said that additional identical coupons had been “copied” and that is fraudulent. Of course my downloaded/printed coupons had the same UPC numbers- they were downloaded from the same coupons.com website which usually allows two downloads per customer. I could not find ANYWHERE in the updated CVS “coupon policy” that they would NOT accept multiple downloaded/printed coupons for multiples of an item, i.e. Bounty towels or Colgate toothpaste, etc. Any insights or advice would be greatly appreciated!

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