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Ring Recalls Over 350,000 Video Doorbells Due to Potential Fire Risk

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person ringing Ring video doorbell

There’s a massive recall on a popular Amazon device! 🚨

Ring has issued a recall for about 350,000 video doorbells due to a potential safety issue. This recall was issued because the video doorbell’s battery could overheat, potentially causing fire and burn hazards if the wrong screws are used for installation.

This recall affects both the satin nickel and Venetian bronze editions of second-generation Ring Video Doorbells with the model number 5UM5E5. So far, there have been 85 incident reports, with 23 of those doorbells igniting and causing minor property damage. There have also been eight reports of minor burns.

serial number on Ring doorbell

The recalled video doorbells were sold on Amazon and other retailers from June 2020 through October 2020 for about $100. Many Hip2Save readers bought one on Prime Day for around $70, so be sure to check your 2nd Gen Ring if you recently purchased one! To see if yours is impacted, just visit Ring’s website and enter your device’s serial number (DSN or S/N, as shown above).


installing a Ring doorbell

Note that if your doorbell is installed correctly, there is NO risk or potential hazard present. More good news: You do NOT need to return your doorbell if you find that it’s affected by the recall. Just follow the updated installation instructions, which you can download here.

If you have questions or require additional information, Ring is encouraging consumers to contact them directly at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com (click Help, then on Installation Services).


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Comments 6

  1. Shelly

    I saw this & also a Yankee candle recall too Will try to find & share here

    • Amber (Hip Sidekick)

      Oh darn! Thanks, Shelly! We’ll look around too!

  2. Peaches

    And here I thought all candles were a potential fire hazard. 🤔

    • Amanda

      I laughed so hard about this 🤣🤣🤣

  3. Nee

    Thanks for letting us know! I’m going to check our doorbell and one at my parents’!

    • Amber (Hip Sidekick)

      You’re so welcome!

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