Williams Sonoma Monogrammed Adult Aprons ONLY $7.99 Shipped (Regularly $40)
Today, November 6th only, Williams Sonoma is offering up FREE Monogramming AND Personalization – no promo code needed. Even better, shipping is free on all orders when you use the code FREESHIP at checkout.
If you are holiday shopping for someone who loves to cook, check out these awesome adult aprons that you can get personalized for FREE!
Holiday Striped Adult Apron
Only $6.99 shipped when you use the code FREESHIP (regularly $34.95) + FREE monogramming – Only available for store pick up.
‘Twas the Night Before Christmas Apron
Only $7.99 shipped when you use the code FREESHIP (regularly $39.95) + FREE monogramming
Santa Adult Apron
Only $7.99 shipped when you use the code FREESHIP (regularly $39.95) + FREE monogramming – Only available for store pick up.
(Thanks, Brandy!)
I just received an email from Williams Sonoma saying the pricing was a mistake and the order has been cancelled. They gave a 20% coupon code with free shipping as a consolation prize.
Bummer! So very sorry to hear about that 🙁 Thanks for the update!
I am SO MAD!!! I thought I had a big chunk of my Christmas shopping done too and was so excited about giving these as gifts. I too spent a long time personalizing and planning these out! Including teachers gifts, gifts for my brother and his new wife, etc. This is ridiculous business.
I agree. Just received that same email. They should stand behind their mistake
Same. I’m super irritated. I️ didn’t even order any of the ones listed here!
Darn! That does sound super frustrating 🙁 Thanks for your feedback.
Same happened to me. The least they could do is honor the price on their website. So disappointed. I expected more from them.
I want to thank all of the hip2savers for letting all of us know about getting charged twice. I would never have realized it. I went back and checked and sure enough they DID charge me twice….not pending….they charged me and took the money out of my account and only refunded me ONCE. So now I have to go deal with this. Thanks to everyone for making me aware!
Williams Sonoma did the same thing to me. They charged me on the day I ordered. Then refunded me the money two days later. Then charged me again on the same day that they refunded me the money. I am not too happy about having to spend time getting this resolved. But if this sleazy business practice hadn’t been mentioned by others I wouldn’t have even thought about checking the status of my charge account. I would have trusted them. That was clearly foolish.
Same! I find it their problem to absorb because it was online for many hours and they sent confirmation emails. Plus the compensation is no better than the deal they offered during any other sale and they wasted my time not an incentive to try again.
I just got off the phone with them. They credited me back the original amount and we’re really helpful. As a business owner myself I understand mistakes happen, not sure I would have handled it his way but to each their own I guess.
Chat Conversation Start
I wrote the following to their social media:
3:54PM
I wanted to send an email about how disgusted I am with your company. Your company falsely advertised a product and then cancelled everyone’s order ( and I know it is hundreds of hundreds of orders because I follow different blog groups) without a care in the world. People thought their xmas shopping was done. and your company sends a pitiful email offering 20 percent off and free shipping? Like really? But that is not the part that bothers me. The reason I am writing is because I follow all these blogs…..and noticed the HUNDREDS of complaints about you guys charging twice for orders….I decided to check my credit card and sure enough…you guys charged me twice. Not pending….you actually pulled the money out of my account and only refunded me ONCE for your cancellation. If i hadn’t noticed what were you going to do? Keep my money and everyone elses? So I call just now to straighten this mess out…explain the situation to the NOT so friendly rep…..I dont even get a Im sorry nothing. I will make sure that I tell as many people as I can just what your company business practices are all about. Super dishonest and I am super disappointed.
Not cool Williams-Sonoma! I’m another unhappy customer! We wasted a lot of time on this order and how it’s been handled will be remembered.
They aren’t offering us anything…. that’s the promo on their website right now. They still have all my $$….I didn’t receive a refund for the 2 times they took it out of my account. Sad part is…. I really liked these aprons. What a shame.
I received the same email. I replied. I suggested this was their fault, not mine and they should stand behind their mistake, as any company that cares about their reputation. I asked them to honor my order . 20% off really?
I also only got credited back for only one of the charges (I was double charges as well) and am having a hard time getting through to customer service. I just left a comment on their facebook page about how unhappy I am and see others have as well. They handled this so poorly!!
I received an email saying the price was wrong. They should honor the price on their web site. Any store would if you were shopping and the tag said that price. Guess I won’t be shopping at william Sanoma anymore.
Hip2save maybe you guys could put out a post warning the hip2save readers to check their accounts since this company seems to have double charged the majority of us. I never would have known had I not gone back to this page and read the comments. Mine was a small charge so very easily missed since I’m Xmas shopping and have multiple multiple charges from various retailers. Just don’t want others to miss it!
They charged me twice. How does this happen with such a big company? I sent them an email and everyone should do the same. I’m also not buying anything from them again, and they sent me a 20 percent off and free shipping which is what they are offering online right now. Lol.
Good bye William Sonoma!!
My orders just got cancelled, too! I thought I dodged a bullet because I hadn’t heard anything. I’m SO disappointed! For all of us!
Make sure you check you credit card. I had one order of 30.03 and noticed lots of small charges on my account totalling over $75! Unreal! I can forgive a computer glitch on the prices of your products (even though I won’t used the 20% constellation they emailed) but not stealing $ out of our bank account is unacceptable. Make sure if you haven’t checked your account that you do so!
Me too! My order was to be delivered today. I checked my email and I was cancelled!
And I was double charged.
* call your credit card company and initiate a chargeback. You will have your $$ back in your account. WS Co. Will have it pulled from their account. Keep your emails and order info.
WS has to prove they sent you product.
Good Luck and Happy Holidaze!!
I have been on the phone with them for 30 minutes, transferred three times, and put on hold 5 times. They first tried to tell me I wasn’t truly charged twice and to check back in a few days to see if the charge went away even though it wasn’t under processing. It sounds like they are not going to fix it!
My order was also canceled. And i was charged twice, and then refunded a completely different amount! Someone has some splaining to do!
Of my small couple of orders I ended up having almost $120 in charges on my credit card!!!! Not pending charges, but actual charges. I was in contact with customer service and they could only issue $56! What the heck is going on?!?!
I will be initiating a dispute with my credit card if I don’t get it resolved tomorrow. This is crazy!
Did anyone else that got cancellation emails get a shipping confirmation afterwards? I just got an email saying the items in my order had been shipped, even though I got the cancellation email and I logged on to the website yesterday and it showed I had no orders. I haven’t checked my credit card statement yet to see what was charged (but I will definitely be doing this). I’m hopeful I may actually get mine, and that this is not just yet another glitch in their system, but trying not to be too optimistic. I did place a second order after this one and haven’t gotten any confirmation on that one.
Oh, nevermind, I see what happened. All the holiday ones were cancelled, but I ordered two that were plain red, on sale but not as cheap, and I guess they’re still fulfilling that part of the order. Still majorly frustrating though.
So I rec’vd the cancellation email yesterday due to incorrect website pricing. I also had a double charge for my order on my credit card applied on two different days. I called customer service (the rep was clueless about all of this….you’d think managers & supervisors would have alerted them). The notes on their system said “inventory discrepancy” however the holiday aprons I ordered were available. He offered to process the order for the regular price for two totaling $88 & reduce it by 20%, then once the charge would go through crediting me another 40% off for “poor cust serv coding”, free monogramming and free shipping with the end total still being double what I paid to start with. I declined and asked him to please refund my duplicated charge, and he is sending a $20 gift card in the mail to me for the inconvenience. Ask them what they will offer you for your inconvenience. If they were smart, they would have honored the orders while taking a hit on profits. By the time they send out $20 gift cards to apease all these unhappy customers, they may come out just the same but having created unfavorable public relations in the process. I imagine someone there is standing in the unemployment line today!
Is anyone getting any replies from them through messenger on Facebook? I see they tell to people to message them on posts on their page and I’ve written them twice, they’ve read them but no replies. But they have time to still make posts on their page. I still haven’t gotten my second refund. Maybe we should try to get some news outlets to help us because this is ridiculous how they treat/ignore customers. They are stealing our money like it’s punishment for us that they made a mistake.
They haven’t responded to me yet at all.
https://www.facebook.com/techinsider/posts/857716921093332
I found this article about their CEO Laura Alber saying retail stores are not dying because of Amazon but bad customer service. I posted a comment on this one and from another page that had the same article
My order was canceled as well. I was on the phone with them for 30 minutes. The rep tried to honor the price for me but the system just would not allow her too. Also I was charged twice and refunded once. I will be sending them a message.
I also submitted a complaint at http://www.consumeraffairs.com. Attorneys do review consumer complaints.
UPDATE! THERE’S HOPE!
I emailed corporate and got a very nice, sincere apology. However, they were only crediting me for the initial order and offering merchandise credit for the inconvenience. I thought I was going to have to dispute the duplicate charges with my credit card after not hearing back from corporate for a few days. I was all set to call my credit card and dispute, but something made me want to call customer service and see if anyone could help before I dispute the charge.
Welll…..first call to customer service the gal was aware of the double charges but couldn’t see anything in the system and put me on hold for a while then never came back and somehow without her telling me transferred me to the corporate mailbox of the person that initially credited me back the initial charge but not the double charge. I left a voicemail, and called customer service.
Enter superstar Diedra. Somehow this amazing lady was able to see all the double charges and see which orders were not credited for the double charges. She immediately issued credits, was professional, friendly, and super fast! She said that I will still receive merchandise credit for the trouble and has issued me a full refund that will show up in the next few days. I then emailed corporate and asked them to recognize her for her prompt professionalism that made me really have confidence that this is now a recognized fiasco that the company is trying to make good on.
Someone is in hot water for this……..I can only imagine…….but I still have faith that they are making good on this if you are persistent in follow-up. They made it worth my time and were generous in the merchandise credit, otherwise I wouldn’t have ever shopped there again. So keep calling in until you get resolution Hip2Save shoppers!
I received thye same message. It was their error not ours.
I, too, was double charged and am currently sitting on hold waiting to talk to someone. I have NEVER witnessed this level of incompetence with an order. I was notified that one part of my order was cancelled (linens) but not the other (3 aprons). I was charged 25.77 twice. I was refunded in increments of 8.xx three times and then another 25.77 charge cleared the day after I was refunded. Frustrated and will NEVER order from this company again!
Rachel… I so feel your pain I cannot tell you the level of upset I’m feeling right now as to the investment of time I have given to this.
Everything that could go wrong with this has gone wrong and I even have empathy for the huge mistake that was probably made but so many more mistakes were made after that with my follow up with customer service that I cannot begin to express how it sets the tone for my whole day and how it’s taking away a good part of my day already.
Over an hour spent the other day not to mention the time it took to try to get those orders processed in the first place and now I’m at 50 minutes on this phone call and it appears that everything that was supposed to be done was done incorrectly.
OM_G!!!
This has been one if the most time consuming issues I’ve ever had to deal with & I cannot even begin to tell you the levels of frustration i feel right now…
Even at the PROMOTIONAL price this whole thing was not worth it because of the anount if PERSONAL TIME LOST because Hip2Savers OUR TIME IS WORTH SOMETHING!!!
If ALL were given fir free at thus point…
STILL NOT WORTH IT.
Does anyone else feel the same.
I am on hold yet again on this thing and I’m now into 45 minutes.
1 hour and 40 minutes later on this call alone. Not to mention the hour the other day ) and no the issue was not resolved I was absolutely positively lied to by the customer service agent I spoke to a couple of days ago and now the issue is not resolveable an easy manner. Its a friggin mess.
I understand mistakes, I understand why they can only do so much but they have wasted precious time and I was stupid enough to spend that time waiting for them talking to them and I got absolutely nowhere. ( most of my time was not hanging on hold either just for the record)
They have lost me as a customer and I frequented a local store in this area.
I feel like I was an innocent bystander in this I didn’t know this was some glitch I thought this was some super one time thing. But after speaking to customer service the other day it just kept getting worse I won’t bore you with more of the details.
I’m a former customer service and support manager and I will tell you they need to improve their Department.
I am so glad I came here to look at the comments. I too had a canceled order and was very disappointed. But I just went and checked and sure enough, they charged me twice and refunded once. UNBELIEVABLE! I hope there is a way hip2save can let others in this group know. I wouldn’t have, had I not checked here. Thanks everyone.
Valuable information. Lucky me I found your website by accident, and I am shocked why this accident did not happened earlier! I bookmarked it.
I’m not sure anyone is still checking here…. but just wanted you know. The Sat. After this huge mess I contacted customer service to let them know how I felt…. I was greeted by the SWEETEST 72 year old woman! She couldn’t have been kinder! Very long story, short ( and let me tell you… it was long as I heard ALL about her)! Lol she was made (if she could ever be…) they did this to us and said she would re order, had to bill me full price but would go in. The next day and credit! I took a chance because she was too believable not to…. so here I am now sitting with my $7.99 personalized apron!!! She did everything she said she would! She even called to confirm it all😊😊😊… if anyone calls and gets the SWEETEST 72 yr. old on the phone… you have a chance… I just don’t think I can give a name as I don’t want to get her in hot water… because of a rude company.
How sweet! Thanks so much for sharing your update! Awesome that she was able to help you grab the deal! 😉
I’m SO flipping upset, I have so many charges on my account and plus they did charge me for the apron.
however, they did send me an apology email. I placed an order in October for my thanksgiving dinner and that order isn’t coming in until December!!!!!!!!!!!!!!!!!!! I so livid right now!