Frequently Asked Questions
Does Etsy offer free shipping?
Etsy itself does not set shipping prices, but many sellers choose to offer free shipping, often on orders over a certain amount. Shipping costs, delivery estimates, and free shipping eligibility are always listed on each product’s page before checkout.
Can items on Etsy be returned?
Return and exchange policies are determined by each individual seller. Some shops accept returns or exchanges, while others may not due to the custom or handmade nature of the item. Buyers should review the shop’s policies carefully before placing an order.
Are Etsy products new or handmade?
Most items on Etsy are handmade, custom-made, or personalized by sellers. Etsy also allows the sale of vintage items that are at least 20 years old, as well as craft supplies, depending on the category and seller listing.
About Etsy
Etsy is a global online marketplace that connects millions of buyers with independent sellers offering handmade, custom, and vintage goods. From personalized gifts to home décor, fashion, and digital downloads, Etsy supports creative entrepreneurs around the world.
Founded to celebrate creativity and craftsmanship, Etsy empowers small businesses by providing tools, visibility, and a trusted platform to sell unique products. Each purchase supports real people and small shops, making Etsy a destination for meaningful and distinctive finds.