Apple Stores Will Replace Broken Chargers & Electronics for Free, But There’s a Catch.
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Will Apple Stores really give you free stuff?
People are talking and we want to know, will Apple Stores really replace a broken charger or electronic item? Our team set out to find all the correct answers for you and settle the rumors once and for all.
Rumor has it…
According to this viral post on Twitter, there’s been a rumor running around that Apple will replace any non-working charger, completely free!
I was intrigued!
I’ve lost count over the years of how many times my chargers have frayed and broke (what seems like every month), so the thought that I can go and get my charger replaced whenever I want?! Amazing!
But there’s a catch…
Our team was so intrigued by this news that we had to go and test it out for ourselves! I hate to be the bearer of bad news, but there are some important rules and restrictions to note.
Yes. Apple will replace chargers for up to one year, but not ones that are fraying or show signs of wear – at least not for everyone, that is.
To be eligible for a replacement, here’s what Apple said:
“There cannot be any physical or external signs of damage to the charger or any Apple product in order to be replaced and it must have been purchased within one year of replacement.”
But there’s even better news for people covered by AppleCare:
An Apple employee also said:
“If your product is covered by AppleCare, it will also cover wear and tear, external damage, theft, and even loss of products. AppleCare can also be renewed after your 1st year. Additionally, each Apple product is different in its AppleCare warranty – from MacBooks, watches, phones and even the particular model number you have, so it’s important to know to what extent you will be covered.”
That means that not only are chargers covered when you have AppleCare but so are your beloved electronics!
So how do you get your charger replaced if you don’t have AppleCare?
First Step: You need to make a Genius Bar appointment. This is the area normally in the far back of the store where skilled Apple employees help you with any problems you have. You can also call and schedule an appointment so you don’t have to wait around in the store.
Second Step: Make sure you bring along your original receipt. If it’s a stand-alone product that you’re trying to get replaced, you need your receipt within one year of purchase for it to be replaced. (Except for electronics with serial numbers – those can be looked up by an employee if you no longer have your receipt.)
Third Step – You will meet with an employee who will try to identify the problem. And just remember, there cannot be any physical or external damage to chargers. Once the Apple employee tests your product and comes to the agreement that it’s not working due to a manufacturing problem, they will replace it!
Fourth Step: You get to go home happy with your new charger or electronic!
Need more information for your Apple device?
To find out your exact coverage for any product or electronic, head on over to the AppleCare support page and type in your serial number for your electronic and it will pull up what your warranty will cover.
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