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DIRECTV Win: I Saved $700+ w/ ONE 5-Minute Phone Call (AGAIN!)

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directv saved phone call – remote control on money bills

This is a MUST-READ if you’re a DIRECTV customer!

Hi everyone! It’s Bryn, Collin’s sister and sidekick. Last year around this same time, I wrote a very popular post all about how I was able to call DIRECTV and save myself $50 per month for an ENTIRE year! 😱 And the best part, this phone call literally took me less than five minutes!

Fast forward to today, and Collin has bugged me almost daily to pick up the phone and call DIRECTV once again to see if I can secure a similarly insane offer yet AGAIN. Truth be told, I was putting off this phone call as I just kept thinking there was no way this company was going to give me a huge discount again that would be worth writing about. Well, boy, was I wrong…

My 5-minute call today just saved me $720! YES, OVER SEVEN HUNDRED DOLLARS!

If you’ve been considering downgrading or canceling your DIRECTV service or you just want to discuss options to reduce costs on your account, follow these simple steps:

  1. First, dial DIRECTV customer service at 1-800-531-5000.
  2. State “cancel service” when you get to the menu options.
  3. When asked, be sure to state that you’re not moving (unless, of course, you’re in the middle of a move!). Your call will then be routed directly to the customer retention/loyalty department.
  4. Share with the customer service representative that you want to reduce your monthly bill and are looking for any special offers that may be available for your account.
  5. Within a few minutes, the representative will let you know if your account qualifies for additional savings!

I was offered a savings of $60 per month for the next 12 months! That’s a total savings of $720!

Have you tried this recently, either with DIRECTV or another provider?

If so, please let us know what you did and how it worked!

Bryn has 10 years' experience writing about coupons, freebies & deals. She is mortgage-free and has a Bachelors in Nursing & Education. Connect with Bryn on LinkedIn

Join The Discussion

Comments 121

  1. Sandy

    Did not work for us. Ended up canceling our DirecTV service and $500 a month AT&T cell phone service.

  2. Carole

    Yes. I called to cancel. I was ready to switch to Hulu Live TV and they reduced my bill by $60 per month. I didn’t ask for any special deals, I just told them I wanted to cancel.

  3. Mary

    I was told by at&t to do this when my 2 year price lock ended. Haven’t called them yet but they said to keep trying. If the first person won’t offer back my original promo to keep calling since you get someone new every time you call.

  4. Pat Dover

    I called and was given $75 per month plus 4 months Showtime. Didn’t even mention cancelling

  5. Cher

    We have almost no leverage to do this, since we live in an area without any high speed internet options other than satellite with a limited data allowance before being FAP’d. But FIOS has been promised for our road sometime this coming year, so we’re getting closer. We might like to keep a very minimal DTV package, at least for a time, until we see how reliable the FIOS service is.

  6. Ashli

    YES! Thanks for sharing! I was given $70/month savings for the next 12 months!

    • Kirsten Swackhamer

      Didn’t work for me…….just got off the phone with them. They said to try back in another month or so.

  7. Ruth

    I called and they took $60 a month off my bill! Saved $720 – thanks!

  8. Ben

    Called on 2/23/19, but ended up cancelling because they were unwilling to offer any promotions. I have done this in the past and had success, but you have to be willing to cancel if they call your “bluff”.

  9. Chip

    Called today – have choice and no other cable/phone services.. Offered $40 off per month for next 12 months, asked what else is available and they knocked $50 off per month for next 12 months.

    Actually had no intention of cancelling but saved $600 for the next year for literally a 4 minute phone call. Bill is now $75 all in for next year.

    • Linda

      I ‘ve done this successfully and unsuccessfully, but it’s always a long call, talking to multiple people.

  10. Jon

    Just did this on 03/12/19. Worked like a ‘charm’..Got $75/month off my DirectTV bill for 12 months and a 6-month Sports package at no charge. Unfortunately, no gift card at this time.

    • Mary Mauritz

      Hi-just wondering if the 12 month was a contract? Thanks!

  11. Hope

    I called today…and no such luck, I even mention of canceling and changing providers. Now I am in the process of changing providers.

    • Amber (Hip Sidekick)

      Oh DARN! SO sorry to hear that. 🙁

  12. Aunt Jenny

    I called last week, but because we have a $35.00 credit that expires next month I was told to call back after April 20. And they would see if they could find any discounts.
    However, I asked about any free channels, was offered Stars for three months, said it would be available in fifteen minutes. The next day it wasn’t loaded so I called back to ask if they could add the channel. The girl apologized and said I spoke to my supervisor and we will credit you account $95.00 a month for 12 months!!!!!!! WOW!
    I couldn’t believe it.

  13. Karen

    Yes it worked for me. $60 off per month for a year. 😊

  14. Brenda

    No. In fact, since they completely changed over to AT&T, I have had nothing but problems. I had $40 off/month, which expired. When I called back, they only offered $25 off per month, which meant a significantly higher bill (up in price by over $60 since I moved to a new area in 2014). When I threatened to cancel, they were like, “okay.”
    Called around and couldn’t find anything cheaper, so I ended up having to stay, but there has been endless issues with both service and cold calls and changed billing rates since. I’m so fed up. And I’ve been a customer for over 17 yrs.

    • gary

      I am confused. Your suggested we not use Directv. But, it appear that YOU ARE?

  15. Christina

    Did not work. They only gave me a $15 a month credit after my movie channel discount expired which is less than what I think I had.

  16. Angela

    Thank you!! I just saved $83/month!! That’s $997 over the year. This is great and very much appreciated.
    Thanks again Collin.

  17. Lori DeLeo

    $70.00 saved!

    • Stacy F (Hip2Save Sidekick)

      Score! Thanks for sharing!

  18. Tiffany

    Called tonight and just told them that I love their service but can’t afford the increase. To which the CSR responded, “well, let’s see what we can do”. He then proceeded to give me $40 off for the next 12 months and a $10 credit on my internet bill. There are great people out there.

  19. Becca

    Doesn’t this lock you into another 2 year contract though? We ended up switching to Hulu with live tv. We also got Philo because it has other channels we watch that aren’t offered on Hulu. DirectTV offered us a better deal, but they still couldn’t beat what we are paying–even with 2 streaming services. And we’re not locked into a contract. I really love that!

  20. Ruby

    Just called and only got a $45 a month discount and no movie channels. My husband has cancer. We have no income but he is home and watching tv. I really needed a bigger discount but took what they offered.

  21. Nicole

    Has anyone had success reaching an agent at DirecTv NoW?

  22. Lesley

    I just got $20 off a month for a year. probably could’ve gotten more but I accepted it. Next year I will be more blunt. Thank you

    • Amber (Hip Sidekick)

      Oh awesome! You’re welcome, Lesley! SO Happy to hear you could grab some savings!

  23. Ryan

    I just got $55 off my choice bundle (Continuing my introductory 2-year pricing). My bill is now $72.49 for Directv Choice package and Internet DOWN from $90. Could not be happier!

    • Amber (Hip Sidekick)

      SWEET! Congrats on your savings, Ryan! Thanks for sharing with us!

  24. Karen

    We tried and were told nothing available at this time. Shopping for new provider now.

  25. Sharon M

    I called in today to try and negotiate my Directv bill. No help at all, was told I had to pay the DTV current bill(which is not past due, btw) and would then be offered a special deal. I have been with AT&T wireless since 1999. I told them that they do more to get new customers, but nothing to keep them.
    My DTV bill doubled this month. Grrrr.

  26. Chris

    4 year customer and not even an attempt to retain me….

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