Lowe’s Return Policy 101 | Everything to Know About Returns, Refunds, & More!

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Check out this guide for navigating the Lowe’s return policy.

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Returning at Lowe’s?

When it comes to all things home improvement, Lowe’s has pretty much every solution. Because there are so many custom orders at Lowes, it may seem confusing to know what you can and cannot return. For this reason, we’ve read through the return policy and are breaking it down.

All information comes from Lowe’s website. If you’re looking for more information, check out their return policy page or contact your local Lowe’s location!

Hand grabbing Lowe's Gift Cards

What is the Lowes return policy?

Simply put, to make a return, you’ll head to your local Lowe’s customer service desk. You then show proof of purchase and your valid ID. You can also show a return barcode, which you can find on the order details of items you’ve purchased online. It’s that easy!

You can ship back items ordered online for free. Package your item, print two labels for both the inside and outside, then seal up the package and drop it off at a shipping location.

Within 90 days, most new, like-new, and unused merchandise can be returned. Those with Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), or Lowe’s Business Rewards (LBR) have 365 days to return merchandise.

If you’re returning an item that was paid with a gift card, merchandise card, store credit, or refund card, your refund will be in the form of store credit. Debit card purchases will be returned via cash or credited back to your debit card; this can take up to 15 days.

multiple petunias in store

Is Lowes plant return policy different?

Slightly, but in a good way. You can show your receipt within a year of purchase for any perennial, shrub, or tree to get a refund or replacement! Any other plants follow the same standard 90-day return policy.

Lowe's Tools in Shopping Cart

Lowes return policy without a receipt:

Like many other retailers, your receipt can usually be retrieved by looking up your phone number, credit card, checking account number, and/or MyLowe’s card. Depending on each scenario, you may receive store credit for the returned item’s current sale price.

Refrigerators display models at store

Any other Lowe’s return policy exceptions?

Major appliances, including refrigerators, freezers, washers, and more, must be returned within 48 hours of purchase. However, if you purchased with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Card (PreLoad) or Lowe’s Lease to Own (LTO), that warranty extends to 30 days as long as the item is in original, unopened condition.

Holiday items must be returned before their respective holiday; if purchased after the holiday, the item is final sale. If you return or cancel a special order configured product after 72 hours, you’ll likely pay a 20% restocking fee. These items must be returned in the same store purchased. Depending on the state, this fee may be taxed.

Items containing hazardous materials including gas or lithium batteries must be returned in person and never by mail.

lowes paint

The following items must be returned in “like new” condition within 30 days:

  • Televisions and other electronics
  • Outdoor power equipment (not including Craftsman or Black+Decker)
  • Air conditioners
  • Liquid paint
  • Water heater
  • Highway trailer
  • Plumbing
  • Mowers, generators, chainsaws, trimmers, wood chippers, and other similar items (must be unopened to apply)

The following items are nonrefundable:

  • Safety masks and facial coverings
  • Delivery and shipping charges (unless caused by a Lowe’s error)
  • Store credit, merchandise cards, and refund cards
  • Gift cards
  • Labor and installation charges

Lowe's Gift Card

Lowe’s shopping made easy!

With this laid-back yet detailed return policy, there’s no need to stress again when shopping at Lowe’s!


Check out the most recent Lowe’s deals!


About the writer:

Kaitlyn has a Bachelor's Degree from St. John's University with 2 years of writing experience for LinkedIn, Celeb Magazine, and other various publications.


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