Sephora Return Policy 101 | Everything to Know About Returning Sephora Purchases

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Everything you need to know about the Sephora return policy can be found here!

sephora store front in mall

Need to make a beauty return?

Sephora runs are arguably the most fun a beauty lover can have, but not every purchase is going to be a win. Thankfully, no one understands that more than Sephora itself! Its overly-generous return policy keeps in mind the concept of trial and error.

For whichever reason you’re unhappy with your purchase, we’ve read the ins and outs of the Sephora return policy. We’re breaking it down as simply as possible to give you an easy guide that hopefully answers all your questions!

sephora foundations

What is Sephora’s return policy?

Sephora’s return policy is one of the best around! All customers can return new or “gently used” products within 30 days for a full refund, including perfume. This is great for makeup since it’s not a guarantee a product will suit you until you try it! Whether you purchased the wrong shade or you don’t like the way something feels, you can risk-free return it as long as you didn’t use a majority of the product.

If you want a return between the 31-60 day time period, you’re eligible for store credit as long as you have proof of the original purchase viable by a receipt. Note that Sephora may ask you to present your government-issued ID to process the transfer.

What about a Sephora return policy without box?

You can still return your items even if you don’t have the original packaging! I’ve been guilty of being so confident in a product that I automatically throw away the packaging just to hate the product itself. 😬 Luckily, this doesn’t pose an issue with Sephora returns.


sephora website

What’s the Sephora online return policy?

Buy an item on Sephora.com? You have a few options! The most convenient way would be to return your items at the closest free standing Sephora location. This way, you avoid any additional fees. This also applies to items bought on verified Sephora third-party marketplaces, including Instagram, Google, YouTube, and Facebook.

If you’d like to return by mail, you’ll receive a prepaid return shipping label. Note that shipping fees are not applicable to be refunded unless the reason of return is based on a Sephora error. For example, if the wrong item was sent to you, you’ll likely be refunded the entire amount including shipping. This return can take up to 30 days to be processed for mail-in returns, and you’ll receive an email once the return has been issued.

Another thing to keep in mind is if you paid with Afterpay or Klarna and are looking for your refund, it will be issued to your account associated with whichever pay-over-time service you used.


sephora foundations

Here’s the Sephora return policy without a receipt:

If you lost your receipt, you may still be able to make a return. If your order history can be found in the Sephora system, your order is eligible for the typical Sephora return and exchange policy. If your order can’t be located in the system and you do not have a receipt, you won’t be eligible for a refund, store credit, or exchange.


sephora in kohls

Sephora at Kohl’s return policy

Similar to the regular Sephora policy, items purchased on Kohls.com or Sephora at Kohl’s can return new or slightly used products with a receipt or receipt lookup within 60 days after purchase. Without a receipt, returns are not accepted. Note that items purchased from Kohl’s can not be returned at regular Sephora stores.


hand holding sephora all over solid skin cleanser in cactus

Want to return a gift that wasn’t ordered through your Sephora account?

If someone sent you a gift and you’d like to return it and receive the store credit, you can call 1-877-SEPHORA (1-877-737-4672) so the gift return is under your name instead of the gifter. You can also call the same number to redeem the store credit.


sephora collection

We love shopping risk-free! 

We can always appreciate a good return policy, and that’s exactly what Sephora has! Many beauty products can be considered an investment, so it’s a relief to know Sephora has your back whether or not you’re pleased with your purchase.


Check out 10 of Amazon’s Best-Selling Beauty and Personal Care Items!


About the writer:

Kaitlyn has a Bachelor's Degree from St. John's University with 2 years of writing experience for LinkedIn, Celeb Magazine, and other various publications.


Join The Discussion

Comments 2

  1. jennifer

    My Sephora no longer accepts returns of products ordered at their website. Just fyi. That was a change made in the past year.

    • Amber (Hip Sidekick)

      Oh bummer! Thanks for sharing that, Jennifer.🙌 I did check the policy again online and it seems that you can still bring your online returns to a free standing Sephora store. ❤️

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