Walgreen's Will NOT accept my coupons!
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Has this happened to you lately?!?
One of my lovely readers emailed me last night with this problem:
“I went tonight to get 4 of the Glade Air Fresheners ($9.99 each) and they only took off 5.99 for the B1G1 coupon… they said it was because I was already getting 4.00 off with their EasySaver coupon. I want to go back in the morning to talk to a manager…What should I do or say??? I want to keep them but not at that price.”
This was my response to her email:
“I’m so sorry that happened to you! Some employees are just soooo NOT coupon friendly. When you go in tomorrow explain to the manager that you have always been able to use a Walgreen’s store coupon and a manuf. coupon on the same item. Let him know that the manuf. coupon your using will be credited back to them, so using a manuf coupon is just the SAME as paying with cash. You should also mention that the register excepts them both! Make sure to point out that a lot of their ads will show an item and advertise how much the price would be if you used the Walgreen’s EasySaver coupon PLUS it says by the item, coupon Savings in the Sunday Paper… which SHOWS that you CAN use an EasySaver coupon and a manuf. coupon on the same item. That would be like false advertising if they didn’t except them both!”
So did this solution work… see for yourself:
“Just got back…the manager today gave me $17.00. At first she was not going to…then I hit her with EVERYTHING you said. Thank you soooo much for helping me out!”
The point I’m trying to make… is that well, it pays to be as knowledgeable as you can when it comes to stores coupon policies, as well as coupon usage in general. When a store employee is hired I can almost guarantee they are NOT trained on how to handle coupons, so when your using them some employees may want to become the coupon police. This is where you politely explain to them how coupons work and that your doing nothing wrong by using them. If your 100% positive that your using a coupon correctly, then never, I repeat NEVER just walk out of the store without explaining why you have every right to use the coupon. Being a confident and empowered consumer really will go a long way, I promise!
I gave up on Walgreens a while ago…in my neighborhood they don’t care what you have to say. But..my biggest problem right now is Target. Has anyone else been having problems with target taking their own coupons from target.com? They are so insanely rude about it too and don’t budge!
FYI: I think you mean to say ‘accept’ coupons.
I actually contacted Walgreeens corporate office about a BOGO free coupon I had and Walgreeens had the product on sale BOGO free. Some stores accepted the coupon and some got very rude about not accepting it. Corporate called me back and said you actually have to buy one and then you would get two free, but you could not just get two items-making them free. :0(
Anon- Thanks for the heads up! Can you tell Im just a tad but tired?!?:)
Thats weird. I called and talked to someone at corporate too and they told me that it was fine to use a buy one get one free coupon during a buy one get one free sale and get two items free. She told me that they would still get the money from the manufacturer, so of course I could use the coupon.
Also Ive seen buy one get one free sales advertised in their flyer with Look for coupon savings in the Sunday Paper written next to the picture of the product and the coupon that was in the Sunday paper was a bogo coupon… so again that seems like false advertising.
Oops! There I go again!
I mean a tad BIT tired!:)
I have had problems with Target 2 times now. It is very frustrating to say the least! I am going to give Target 1 more chance and then I will speak with the manager. In a time when people are trying to save as much money as possible, you would think people would be more willing to help. Or at least be trained properly.
I am too very frustrated with Target not excepting their own coupons! Its so ridiculous considering they come from the Target website!
Here is the Target coupon policy(I found this on Hot coupon World) I would go ahead and print this off and keep it with you whenever you shop at Target.
I had the same experience at Walgreens yesterday. I learned that when you have store coupons and BOGO manf.coupons it is necessary to present the Manf. coupon first.The computer will deduct the full price of the free item first. Then you present the store coupon and that amount will be deducted from the price of the remaining item. I had to speak to the manager also. At first he wasnt going to change anything. I had to insist. Persistance and patience is the key.
I just got back from Wags and did the glad deal…only. I didn’t have any problems with the coupon amounts, it is just that I had 4 items and 5 coupons. The clerk just told me I had to get one more item without a coupon and I should be good to go. She was right, and quite impressed with my deal.
Thanks much. I love hip2save!
I’m so happy you were able to help her.
It’s so annoying when the employees don’t know their store policies.
They should all have to take a coupon acceptance class in order to work! LOL!
My friends and I have a term for store clerks that won’t take coupons like we all know they are capable of doing. My friends know exactly where I’m going in a conversation that starts off…My cashier went rogue. My favorite is when I’m at the grocery store and I have a rogue cashier that says “they” won’t let us take two coupons for BOGO deals. But the reality is that they do of course. Then when I make the cashier check with a manager, she comes back with “we’ll let you go ahead and use two this time.” What? Like that’s all I get. No way lady! I come here every week that’s gonna put a serious glitch in my budgeting. There will be no changing the rules. But I refrain and say, “Great, thanks.” Next time, when she says, “We can’t do it.” I think I’ll replay, “Yes you can.” Haha. But what ever you try, my advice is even when they go rogue, keep smilin’. Smiley people get the least resistance.
I had the same problem when I did the Glade deal. The cashier called her manager and basically tried to tell him NOT to take both my B1G1s and my ES coupon. Finally, he did. I was not very happy!