Kohl’s: Did You Get an Apology Email with $25 Credit? (& KitchenAid Stand Mixer Deal!)

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Just a heads up for all you Kohl’s shoppers! If you’ve placed an order with Kohl’s over the last couple of weeks (especially during Black Friday), be on the lookout for an email with the subject line “Important information about your kohls.com order“. Several readers have reported getting this email from Kohl’s with a FREE $25 code in it valid to use both online and in-store! This $25 credit is an apology for deliveries being late due to the weather. Sweet!

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Did you receive this email?


And if you are in the market for a KitchenAid Mixer, you may want to head over to Kohls.com where they once again have the highly-rated KitchenAid Classic Plus 4.5-qt. Stand Mixer marked down to just $229.99 (reg. $299.99!) in white or silver. Plus, Kohls Cardholders can use the promo code XMAS30 to save an EXTRA 30%  or non-cardholders can use the code SHINE during checkout to snag an additional 20% off which will bring the price down to just $160.99 (plus tax AND $3.25 shipping surcharge) for Kohls Card Holders OR $183.99 for everyone else.

You can also submit for a $30 Cash mail-in rebate offer found here (ends today, 12/14!) when you purchase a Kitchen Aid Stand Mixer model KSM75.

And, everyone gets $10 Kohl’s Cash for every $50 spent in store, online & at the kiosk on all sale-, regular- and clearance-priced merchandise through December 24th! Just take your Kohl’s Cash coupon to your nearest Kohl’s Department Store or enter your coupon number and pin at checkout on Kohls.com, starting December 25th – January 5th.

Your deal should go something like this:

Buy KitchenAid Classic Plus 4.5-qt. Stand Mixer $229.99 (regularly $299.99!)
Enter code XMAS30 to save 30% (Kohl’s Cardholders) or SHINE to save 20%
Pay $160.99 – $183.99 (+ tax  AND a $3.25 surcharge for shipping)
Submit for the $30 cash mail-in rebate found here (ends 12/14!)
Plus, get back $10 Kohl’s Cash for every $50 spent
(= $30 Kohl’s Cash)

Final cost as low as only $100.99 – $123.99 shipped (+ tax) – note that this is the final calculation after taking into account the $3.25 surcharge and the Cash Rebate and Kohl’s cash you’ll be getting back. 

*Go through ShopAtHome.com or through Ebates to get 6% cash back!

(Thanks, Amy, Ruth, Stacy and Deal Shopping Mama!)

Join The Discussion

Comments 262

  1. nicole

    If anyone has a sephora code they won’t be using I’d love to use it to get my mom some eyeshadow…thanks. nicoleh262(at)gmail.com

  2. tracie

    Thank you so much! I would have never opened this email!

  3. Lauren

    Does anyone know if I can combine the 30% off coupon with the 15% off discount for opening up a kohls charge card?

    • Melinda Dunn

      If you do it in store you can combine the discounts for opening a card and the other coupon.

  4. Jackie

    Wowsa, I had no idea that’s what that email said! Thanks so much for this heads up!!

  5. Sophia

    Hi does anyone have a sephora code they won’t be using? I’d like to buy my younger sister something lilolsoapy@gmail.com TIA!!

  6. Patty

    Went online at Kohls and the Kitchen Aid Mixer is listed at $269.99 not $229.99, maybe the price was raised.

  7. kiki1971

    got mine!

  8. Robin

    I have a $30 credit to tinyprints for holiday cards (no minimum required) that expires tonight that I would be wiling to trade for a sephora code or $25 kohls code. email me at robbytravels at live dot com

  9. Cindy B.

    Everyone that has experienced issues with ordering from Kohl’s.com this holiday season, please join the rest of us over at Make Kohl’s Care on Facebook.

  10. Donna

    I did NOT receive the e-mail, but my order WAS late and incomplete. I called after reading this, and they could not send me the e-mail. But, they added the credit to my account. I just need to call in for my next online order to get the credit. Worth the phone call! THANKS so much!

  11. arielM

    I just got mine today!

  12. Tammy

    I just got my $25 credit today and my order arrived today as well 🙂 The best part is it doesn’t expire until the end of next year!

  13. sarah

    Got mine today whoa hooooo! I’m trilled, thanks Kohl’s. Shipping is usually kind of slow in general, even slower around this tome of year. Luckily have has now received all my orders and now imma get a little some extra too after Xmas. 🙂

  14. Kim

    I just got it!! yay!

  15. Faith

    I just got mine as well.

  16. Liz87

    I was a little bummed that I hadn’t gotten this email but I just got mine today and I’m super excited. Thanks kohls! You never disappoint!

  17. sarah

    Would trade couple Victoria’s secret 10 dollars rewards cards for a 25 off Kohl’s. Sarahsenior05@hotmail.com

  18. Cheryl

    I just got mine, too. My order was over a week late…I was worried but know it’s the holidays and it could be late, just hopefully would get it before Christmas. This is very cool for them to send out this gift, and it doesn’t expire for one year! WOW!

  19. JoAnna

    My email arrived today. Was surprised as I don’t feel like any order took longer than necessary.

  20. Natasha

    I just got an email today with the $25. My order partially came and to top it off, i only spent my Kohl’s cash on this missing order so what a deal. Thanks Kohls!

  21. Mel

    I just got this today! Thanks Collin!

  22. Paige

    I just got one today! Yesssssss!!

  23. S

    I have a problem with kohl’s right now. So I ordered a mixer then a few hours later I realized if I added a couple more small items I would have gotten another $15 kohl’s cash.. So I called them to cancel but they said it can’t be canceled just have to return the first order when it arrives. So I placed a new order with other things to get another $15 kohls cash. When I received the first mixer I took it to the store to return and got a refund .. But now I haven’t received my second mixer. When I email them the person keeps on telling me that I already got credit for the one I didn’t receive.. And I explained to her that I got a refund cause I took it to the store and never receive a second one.. And she keeps on saying that no it shows I received one (shipped) and for the other I was credited but I tried to tell her that the one I received I brought to the store and receive credit (that same mixer). I’m not sure how else to explain to her.. So now I’m freaking out cause I paid for two and this person does not understand me and isn’t trying to understand my situation..

    • Rachel

      I have found their cs by phone to be less than adequate. I ran into a problem where a store manager called on my behalf and he was ready to pull his hair out due to their inability to understand the situation. I would try to get a manager from your local store involved. Good luck.

      • S

        I’m so devastated, I wasted my who day emailing the CS back and forth in the end she just said “it shows one shipped and one returned and nothing is on the way if you would like another mixer to ship you would have to place another order” well duh I know that I can place another order to get another mixer she doesn’t get that I paid for two and only received one! She keeps on saying we have refunded you the one that didn’t get sent… But I told her that no they refunded me for the one that got sent and I took it to the store and return!! Ugg so frustrating! Esp cause I have a newborn and don’t have much time to deal with this!!

  24. AMANDA

    I got this email today for a toy that was originally $44 I paid $14 and some change so basically with the $25 credit I got it for free with and extra $10 to spend. Very impressed with how Khols handled this. I didn’t even contact them with a complaint. I cant wait to see what kind of after Christmas deals they have for me to spend my $25 on 🙂

  25. Tasha Moore

    Got mine today! Thanks Kohl’s its really nice in this day and age to have a company take ownership of a problem. I will keep shopping with Kohl’s and tell everyone I know about how they stepped up.

  26. Lovin'mycoupons

    I got it! Of course, I found it after I got a back from shopping at Kohls.

  27. Julie

    I got it! The main part of my order came on time. I was missing some batteries I threw in because they were a good deal! Like free batteries and $20 credit to boot! My hubs made me get some cozy pjs for myself and a candle 🙂 I had 2 cents left…so free pjs! Yay! I <3 Kohl's

  28. Ashley

    I got my email today!

  29. Aliza

    Just got the email w the credit today!! So if u hvnt gotten it yet, then don’t give up hope!

  30. kr

    I have 3 vs rewards card if anyone wants to trade $25 kohls credit pls reply here. I also have shutterfly wall calendar code.

  31. Kari

    Maybe this has already been asked (and I missed it), but when does the XMAS30 code expire?

    • marnie

      dec 24th

      • Kari

        Thanks!

  32. Laurie

    I placed an order on 12/2 and it hasn’t shipped yet, and I did not get any emails other than Kohl’s trying to get me to buy more stuff, no email with $25 coupon 🙁

  33. analee

    i got an apology letter.and got 25$ . real good money maker. all my rebates that I submitted, I already got in the email and they are sending it. wohooo…. rice cooker, toaster, belgian waffle maker and crockpot are all free!!! with 10$ money maker.. Thank you so much collin!!! I always look at your site every single day.. even though I did not win in your giveaways but I am very happy that you helped us a lot in so many ways..God bless you and your family. Merry Christmas!

  34. Carol

    My Christmas gift is still “in fulfillment” status. There is no way it will be here by Christmas. Now I have to venture out and shop for clothes all over again, but in the crowds, which was the reason I ordered online! Is anyone else getting slammed with virus emails saying “Here’s your Kohl’s $25 Gift”? I know they are spam/viruses to click on in the email because they aren’t coming to my Kohl’s email account. I get like a dozen every single day since they put out that $25 gift card. I sent an email to Kohl’s 2 days ago with no response. I don’t want to get on the phone with them for 2 hours for nothing.

  35. cathy

    I got a letter today dec 21 with $25 off next purchase, expires dec 31. did everyone get expiration date of 10 days? that is very nice of them to send despite the weather across much of USA.

  36. analee

    mine expires dec 2014

  37. Jenny

    Can someone please confirm if you will get store credit, when you return things that you bought with this $25 apology credit?
    Thank you very much in advance for your help.

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