Heads up L.L. Bean shoppers!
You may have received an email from their executive chairman stating that they have updated their Lifetime Product Replacement Program. Previously, you could send back products ANY time after they had broken – NO questions asked – and they would offer a refund or replacement. However, according to their updated policy, customers will now have one year to return items with proof of purchase.
Here’s what part of the email states…
“…a small, but growing number of customers have been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.
Based on these experiences, we have updated our policy. Customers will have one year after purchasing an item to return it, accompanied by proof of purchase. After one year, we will work with our customers to reach a fair solution if a product is defective in any way.”
What are your thoughts on this change?
Speaking of product guarantees, did YOU know that these 15 companies offer LIFETIME guarantees?
- Craftsman (Metal Tools only)
- Dr. Martens
- Duluth Trading
- Eddie Bauer
- Lands’ End
- Osprey Packs
- RIDGID Professional Tools
- The North Face
(Thanks, Kris, Eushiuan & Lisa!)