Costco Brings Self-Checkout Back to Select Locations
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Self-checkout is back!
After making the decision to remove self-checkout kiosks in 2013, Costco is giving self-checkout another try in select locations. The company is currently offering this option in about 125 of its wholesale warehouses to help reduce long checkout lines.
“For us, it works best in high-volume locations where it’s got a lot easier, particularly if you have a credit card. It’s very fast, and customers are using it. It’s saving some labor at the front end, it’s getting people through the front end faster.” – Costco CEO Richard Galanti.
They hope to expand the number of participating locations to about 250 in the next several months.
Direct competitors Sam’s Club and B.J.’s Wholesale Club have shifted their focus from physical self-scanning stations to mobile checkout technology that customers can use on their smartphones. We sure hope Costco at some points offers up something similar to the Sam’s Club Scan & Go app!