Is Temu Legit? So Far, Temu Reviews Are Mixed. Here’s My Honest Experience.

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Is Temu legit? The Temu reviews are all over the board so I had to try it out for myself!

Is Temu legit? This is my Temu purchase and my Temu reviews

Curious about the Temu reviews you’ve seen? Here’s my experience.

There’s a new website that’s been getting a lot of buzz lately and I had to see what the hype was all about. “Shop like a billionaire,” is one tagline for Temu, a shopping website that claims to offer quality products at dirt-cheap prices. Visit their homepage and you’ll see a huge selection of products, from socket wrenches to sunglasses. You’ll even spot lipsticks that cost just 71¢. Is Temu legit or are their offers too good to be true? To find out, I put Temu to the test and placed a few orders. Here’s what happened!

First, what is Temu, and is it legit?

Temu, pronounced tee-moo, is an online marketplace based in Boston that connects consumers to third-party sellers and manufacturers across the globe. The company states Temu means “team up, price down,” and that’s exactly what they aim to do. By pairing with the right third-party vendors, Temu is able to offer shoppers extremely low pricing.

That’s because these third-party sellers and manufacturers are all competing against one another to get your business. Another reason prices are so affordable is that Temu is able to leverage the reputation and negotiating power of its parent company, PDD Holdings which owns Pinduoduo, the top social commerce site in China.

woman browsing the temu website on her computer

Is Temu legit?

Yes. Temu is a legitimate company owned by a well-known corporation. Popular brands like Lenovo even have their products for sale on this website. Temu reviews are mixed, but keep in mind that the company is still very new. It seems that lately the company has had an abundance of orders and the delayed shipping times have resulted in some negative feedback. However, plenty of customers like Temu and report having a 5-star experience.

Is Temu safe?

Yes. Temu uses secure payment methods like PayPal, ApplePay, and more. They also have security measures in place to protect your personal information.

Curious about my Temu shopping experience? Here’s how it went!

Products ordered from Temu displayed on a table for temu reviews

When I first checked out Temu’s website, I was in awe at the number of products available and the “too good to be true” prices. I spent a lot of time searching product reviews to decide what to buy and what sizes I needed. I ended up purchasing a handful of products, including some cute accessories for my dogs (and bffs), Dolly and Gary. As for delivery, I received everything I ordered in the expected time frame, and each item was individually wrapped.

How long does it take Temu to deliver?

That’s the hot question that so many people want to know. I can say that I placed my orders on 2/22 and 2/24 and they arrived on 3/7 and 3/8, respectively. That’s just about 2 weeks. When you place an order, Temu gives you a delivery estimate so you know when to expect your goods to arrive. My delivery was on time and up to my expectations!

Many Temu reviewers expressed disappointment with delivery, but I believe that is due to consumers expecting shipment to be as fast as Amazon. That’s just not going to happen when you shop from Temu, but in exchange for longer delivery times, you get rock bottom prices. To be happy using Temu, it’s best to set your delivery expectations accordingly. I did, and I was pleased with the service and the goods I received.

Just check out how cute Dolly looks in her new beaded necklace…

A cute dog wearing a beaded necklace and looking out the window

The pros and cons of shopping at Temu.

There were a lot of things I liked about my shopping experience. My favorite parts about the site were similar to the other Temu reviews I’ve read.

Here are the major perks about using Temu’s online marketplace:

  • Temu offers TONS of coupons, discounts, and promos.
  • The company provides order status updates complete with tracking.
  • The low price can’t be beat and they usually always have coupons too.
  • My items may not have been Anthropologie quality, but I was pleased with them, and a couple of products were even the exact same items as those from Amazon.
  • There are free returns within 90 days.

I was very surprised that the quality of the items I bought was similar to that of major retailers like Amazon. I am honestly shocked at the quality I received for the price I paid. No, the quality wasn’t the same as a luxury store, but the items were well-made for being so budget-friendly. That alone makes Temu worth checking out in my book. The company also offers extra coupons and promotions that can get the price down even more! 🙌

Where can you find a Temu coupon?

One of the perks I liked about Temu is that they have a designated coupons and offers page. Check this page before purchasing to see if there are any Temu coupons you can use.

Is Temu legit? Yes, they even sell Lenovo like the listing shown here on this macbook

So, is Temu legit? Yes, they are but they could still stand to make some improvements. I did notice a few negatives about my experience and they were similar to what other Temu reviews mentioned.

Here are the areas where Temu could stand to improve:

  • I felt spammed since I received 67 emails from them since 2/22 and at least 21 texts (I finally turned the texts off).
  • The wait time for delivery is longer than other online stores.
  • The sizing of products can vary greatly.

Yes, Temu contacted me WAY too much. I would suggest someone unsubscribe OR use a throwaway (aka not their main email address) when ordering. I have a Gmail account just for some sites like this because I know they are spammy.

The second con had to do with the wait time. I was expecting to have to wait two weeks but I know some shoppers might become impatient since they receive faster delivery from stores like Amazon. I will say that Temu does give you an immediate $5 credit if your order does not arrive by the promised delivery window. However, I did see some reviewers were fully refunded because Temu could not fulfill their orders at all. 😬

If your item is late and you need to speak with someone at the company, the Temu Customer Service number is (888) 495-8368. You can also request a phone call from them on their website or email them at

Also, reading the reviews is a must. This helps with sizing issues for anything clothing or material related. I ordered Dolly a set of doggie pajamas and had to get XXL due to the reviews. She is usually a medium or large in most department/pet store brands. To be fair, Amazon is the same way and you have to read the reviews and sizing to see if they are true to size. Size adjustment aside, she did look pretty adorable in the PJs I bought her!

A cute dog wearing pajamas

Don’t forget to check out the Temu app.

Get Temu at your fingertips by downloading their app. One reason to do so is that you will get what’s called a “first order allowance.” You spin a wheel and you might win a cash allowance to spend. My teammate, Kara, spun the wheel and got an instant $100 allowance. 🤑

Woman scrolling the Temu app

Overall, I enjoyed using Temu.

So, is Temu legit? It is. I will – for sure – be ordering from Temu again. I loved the large selection of products and the amazingly low prices. I’m aware of the issues related to shipping and delivery, so if I set my expectations accordingly, I believe I’ll continue to have a good experience.

An orange Temu delivery bag

Check out these other Temu reviews.

As Temu reviews are very mixed, I want to make sure you’re getting a full and honest picture of this marketplace. Before you take the leap, check out these product reviews from other shoppers:

“This is my first time ordering from Temu. The shopping and ordering experiences were smooth. They were very clear & communicative about shipping, and it came on time. The item didn’t fit, and they refunded me promptly. This is especially important to me, as my size is somewhere between small and medium.

I was initially hesitant about Temu, but everything, especially the refund process was impressively well done. I’ll be shopping with them again.” – Victoria, product reviewer

“Just spent forever trying to find all the right items for my Christmas shopping on their site only to have all of my recent orders spontaneously canceled for no reason. Very weird and frustrating experience.” – Carla, product reviewer

“I tried it and did not like it. Most items are not good in person. I paid $11.99 for a strand of freshwater pearls and they’re tiny and low quality.” – Lac Ho, product reviewer

“I order often. Shipping takes some time but is worth it. I use it for business and personal reasons. If something is out of stock they refund your money and give you additional credit. Plus frequent shopping credits. Their $18 shoes are better quality and more comfortable than my $100 name brands. Forever a customer and I always check them first when I want something.” – Cathleen, product reviewer

Don’t miss our other product reviews!

About the writer:

Angela graduated with a Bachelor's Degree and has 25+ years of experience as a writer and photographer with her work being featured in US Weekly Magazine, The Los Angeles Times, People Magazine, and more.

Join The Discussion

Comments 106

  1. Emily

    Temu is very much like wish or aliexpress in my experience with it. Quality is questionable, but stuff is super cheap.

    • Amber (Hip Sidekick)

      Thanks for taking a moment to let us know what you’ve thought of their items, Emily! I haven’t ordered from them yet! ❤️

  2. Cathy Medley

    I’ve ordered 5 times: some with issues, however, they have handled at the situations to my satisfaction. Before ordering on Amazon, I check Temu for like items.

    • Amber (Hip Sidekick)

      Oh awesome! Good to know their customer service is helpful with any issues that pop up! 🙌❤️

  3. Olga16

    I have placed a few orders from them and so far everything was as expected. I really enjoy shopping there since the prices are a lot less expensive than Amazon. My orders have taken about a week which I am ok with.

    • Amber (Hip Sidekick)

      SWEET! Happy your orders have been successful! We sure appreciate hearing about your experience! 🤗🥰

  4. Alikia29

    I’ve ordered probably a dozen times. Returns are super easy. Almost everything I’ve gotten has been great. It’s all stuff you can find on amazon but cheaper.

    • Amber (Hip Sidekick)

      Oh wow! Thanks for sharing that. Happy that returns have been easy too! 🎉💖

  5. sue

    But an article on bloomberg today saying “Google Suspends Pinduoduo After Finding Malware in Versions”.

    • Jen

      Yup, that’s China. There is legit reason to be skeptical of their companies, websites, operating procedures, etc. (It’s also the reason items are so cheap and delivery times are so long… never a good sign!)

  6. emybird

    Placed many orders on Temu in the last few months – I’ve been pleased with everything & you can beat the prices ! It’s literally the exact same items you will find on Amazon for so much less. Shipping time is a little longer, but worth the savings if you ask me.

    • Jessica (Hip Sidekick)

      Thanks for sharing an update on how your order experience has been, emybird! Glad to hear that you’ve been happy with your orders so far! 🤗💗

  7. Laura

    Shipping taking to long… 🤔 hmmm I wonder if anyone has told this to kohls. Lol I always forget what I order from kohls by the time it arrives. 🤣 or I no longer need it!
    I’ve not shopped from Temu but may just give it a shot if shipping is the only negative part. I think when prices are that cheap, the quality is expected to be less than. 🤷🏻‍♀️
    Thanks for the honest review!

    • Jessica (Hip Sidekick)

      You’re so welcome, Laura! Glad the review was helpful for you in deciding whether you want to shop the site or not! I’m guilty of ordering items and totally forgetting by the time they arrive too! 😆 Happy shopping! 🥰

    • Angela (Hip Sidekick)

      Laura, you are my spirit animal! I LOVE LOVE LOVE me some Kohl’s, but you are so right, I’d say 90% of the time I’ve forgotten what I’ve ordered due to it taking so long to come. 😂

  8. Yan

    The parent company is a Chinese online shopping platform, all goods are from China, which my experience is not reliable products. 🙁 Personally, I would support local or made in US.

    • kor

      sadly no lots of products are made in USA

    • Nkiser

      What’s a good company usa based and usa made that you recommend?

      • Chantel

        Lots of US made goods. American Plastics, Green Toys, Knex, some Play Doh products and Little Tykes are some good examples of toys made here. Fat Brained Toys has a whole section devoted to US made toys. I highly recommend never buying products for children from a site like Amazon or Temu, as products shipped directly from China do not adhere to safety standards and are much more likely to contain harmful chemicals, lead or just be dangerous.

  9. Patricia Goff

    For some reason I thought it was a spying app like Tiktok but I am glad that people are getting such good deals. I think 1-2 weeks is normal for shipping times. The younger generation wants it the same day or the next day. Sometimes that doesn’t work. LOL

  10. Danielle

    I have ordered 3 times and been satisfied. Obviously you get what you pay for, so I was not expecting high quality. My orders came in 2 weeks. Things I ordered were mostly for kid gift bags, which I think is exactly what this site is for lol. Think cute kawaii pens, scrunchies, little mermaid dolls, etc. I ordered one of those heatless satin headbands that you wear overnight for under $3 and it is just as nice as the one I got on Amazon for $15. Yes, everything is made in China, but so is a lot on amazon.

    • Jessica (Hip Sidekick)

      Hey Danielle! Thanks so much for sharing about the quality and the types of items you snagged from the site. Good to know about the shipping timeframe for you as well! ❤️

  11. Susan

    I just placed my first order. I am looking forward to receiving it, although I received a message that due to high demand, shipments are taking longer than usual.

    • Jessica (Hip Sidekick)

      YAY! Hoping all goes smoothly and you receive your order sooner than expected, Susan! 🤞💞

    • Angela (Hip Sidekick)

      Hi Susan! My initial order also came with that disclaimer but still arrived on schedule to what they promised. I think for me if it’s something I don’t need immediately it’s a great way to save money on certain things. So hopefully yours won’t take too long.

  12. Tiggertoon

    I’ve been very happy with Temu. The fact that shipping is free puts them far ahead of Wish. Don’t expect sterling silver, but they have very cute and different earrings for way cheap! Cute socks as well. I now check on the the Temu app before I order anything from Amazon (some of the price differences will shock you😃)

    • Jessica (Hip Sidekick)

      Thanks for the feedback, Tiggertoon! So awesome that they offer free shipping! 🎉

  13. Linda Jennings

    I have ordered once and honestly didn’t like the quality of about half of the items that I ordered. I think it is a good place to order party favors, easter basket fillers and the like. I would stay away from electronic accessories though. I ordered 4 charging cables/adapters and three of them did not work.

    • Jessica (Hip Sidekick)

      Thanks so much for taking a moment to share your honest feedback on some of the items you’ve snagged from there, Linda. Good to know that it might be a great spot for ordering party favors, etc. versus higher-quality, everyday use items. 💕

  14. Jan

    like TikTok, Temu collects data, such as a user’s name, phone number, IP address, and geolocation, from US customers as part of their day-to-day operations. Of course, they sell Chinese items for cheap…..the money-making product is actually your personal data.

    • Kristi

      Jan……You nailed it!! It’s not worth the risk to save a few bucks 👍👍

      • Me

        I agree, you get what you pay for in dollar but also in hidden fee of your data. I’m actually surprised Temu review is on here. I’m sick of seeing their ads on Youtube and now I see them on here. I do wonder if they paid various site to do reviews for them. I watch this site often for good deal but I don’t think Temu is overall a good deal.

        • Angela (Hip Sidekick)

          Hi there, I actually placed my order before we even discussed doing an informational post here. I always like to try out these viral sites, and I love a great deal, so when the conversation began, I was able to chime in with my honest and unbiased feedback! We really do try and vet sites and products so that we are providing you all with the best information possible. For me personally, there are so many apps and even our phones that are already tracking or pulling data, that it wasn’t an issue for me when deciding to order or not. It’s for sure up to the individual to what works best for them.

          • Barbi

            Hey Angela…I just wanted to say, “Thanks!” Thanks for trying to meet everyone’s needs, trailblazing the new, reintroducing us back to the old and for just always focusing on ways to save. I truly appreciate everything!

            • Angela (Hip Sidekick)

              Barbi you made my day! Thank you so much!!!!💙

      • Pat Goff

        I agree.

    • Mandy

      Agree with you Jan . ( But let’s be honest out own country collects and sells our info every day too ☹️). I will not participate in the this app because it highlights America’s materialistic mentality. We buy it because it’s cheap, not because we need it, will use it or support the company that’s makes the item . How sad that in this economy hip2save decides to promote a deal on purchasing dog pajamas instead of a deal on well made, American made, necessary items that will be worth the investment.

      • Kim

        If you’re expecting a very popular deal site to cater to only high-quality, American made necessities…good luck. It would be a nice option to have out there, but it DEFINITELY wouldn’t be as big and as popular as Hip2Save.

      • OG SG

        The stuff is also terrible for the environment. We prioritize cheap stuff that doesn’t last over paying more for quality items that last and all the stuff just ends up in landfills. It’s like fast fashion.

        • Gigi


      • Jan

        A few point to consider. Why would a Chinese company selling cheap Chinese made items need access to your personal photos? Why would they want to track your phones location ongoing? The App clearly states it has access to those items. What happens to that info. when it is transferred outside of the USA? Does anything happen to foreign companies that misuse US citizen’s data?

        Have you been watching the TikToc CEO testifying this week before Congress? Have you listened to the questions he is being asked and his responses?

        Be educated and decide for yourself.

    • ToriSC

      Newsflash – so does every US company site including Target & Kohls. And do you honestly think Walmart is not reselling your data?

      • Jen

        Yeah, but they’re not China. The US has much stricter data collection and disclosure policies.

        • ToriSC

          Hahaha ….. No we don’t. Seriously, we don’t. Go ahead and look into it. Europe does, but we do not.

    • Jen

      ☝️ Nailed it!

  15. Nee

    I ordered from Temu for the first time recently and got my items after 2 weeks. Everything I got was low quality (storage bags for blankets, packing cubes, crossbody bag). It was worse than dollar store quality and I plan to return everything!! There were 2 kids hair accessories that looked decent, but I didn’t bother opening them because I want to return as an entire order to get my money back. Also, a food chopper I got showed the prettiest mint green color (online and on the box), but when I opened it, it was the most ugly gray/green. I was hopeful because of the good reviews, but my experience has not been good.

    • Jessica (Hip Sidekick)

      So sorry to hear about your order experience and that the items you ordered weren’t quite what you expected, Nee! Thanks for sharing about the different items you ordered. We sure appreciate the honest feedback! 💞

    • Jessica (Hip Sidekick)

      You’re so welcome, Kristi! So happy to hear that this post was helpful for you in making a decision! Thanks so much for taking a moment to share your thoughts with us! 💕

    • Collin (Mrs. Hip)

      How sweet! You’re so welcome, Kay! Thank YOU for taking the time to leave such sweet feedback. Happy this information helped! Hope you love the items you order! ❤️🎉🥰

  16. Luna

    I am in love with Temu! There’s Lululemon dupes, fake bogg bags, neat Golden Girls stickers…I’m obsessed! If I need something, I go to Temu first. It can be 75% off of the Amazon price!

    • Collin (Mrs. Hip)

      Thanks for letting us know you’ve been loving it for grabbing some great dupes! 💖🙌

    • Angela (Hip Sidekick)

      Did you say Golden Girls stickers? How did I miss those!!!?!?!?!

  17. Laurie kerze

    Wake up folks! China sent us the virus. They are taking over our american jobs. Teaming up with the brics nations to start new currencys we cant be in screwing the dollar globally. But hey, the crap is cheap.

  18. massmomma

    I just got my first order a few weeks ago. I got some gardening supplies which seem fine. The leather work gloves are very nice and under $6. The item I really like is the rechargeable motion detector lights. These can be quite expensive on Amazon when you buy them in multiples like I did.. I’m able to keep a lot of lamps off now and only have the area illuminated as I pass by. They’re great for closets and pantries too. Anything to cut down on the electric bill these days!

    • Collin (Mrs. Hip)

      What a neat buy! 🙌 Thanks for sharing with us the item you’re loving most from Temu! Good to know! 💖

  19. Allie

    Ordered a few times without issue. Stuff arrived pretty quick and great prices. But I just placed a couple new orders on the 15th and 16th. It’s the 22nd. They haven’t even shipped yet. We’re within a week of the outside delivery window, so we’ll see what happens when the items don’t arrive on time.

    • Amber (Hip Sidekick)

      Hoping you get your new orders soon, Allie! 🤞 Thanks for letting us know how the shipping experience has been for you!

  20. Amy

    I ordered once out of curiosity. Clothes for my granddaughter. Awful quality. I will not order again.

    • Amber (Hip Sidekick)

      Oh no! SO sorry to hear the quality of the clothes wasn’t good. Thanks for the honest comment, Amy. ❤️

  21. Wendy Newman

    I placed 2 orders back to back because the coupons I got for my first order expired in less than 2 days. So I made the second order the same day as the first. It all came in one bag. I agree with everyone about the quality of some products not being the best. My biggest beef so far is the poor packaging. If it all came in a box rather than thrown in a baggie, things would be better. I got a small craft cutting board that is warped. I have it stuck in between 2 heavy boards hoping it will flatten out. Time will tell. A couple items came in their own little box because they had multiple pieces. Those boxes did get beat up a bit but the items made it ok. So overall my experience has been good. Just keep in mind, you get what you pay for. I will be ordering again sometime.

    • Amber (Hip Sidekick)

      Thanks for the heads up on what the packaging as been like for your orders, Wendy. Sorry to hear your cutting board is warped. Hoping it flattens out for you! 🤞

  22. Bev

    I’ve placed several orders from Temu. Some items are a big win and some are not. What I like the most about Temu is I can return the items I don’t like or that don’t meet my expectations for free. I box them up, label them and then drop them off at my UPS store. Also, if you purchase something, even if it has not shipped yet, and see that the price has gone down, you can request a price adjustment. I have done that multiple times and they will refund you pretty quickly. My orders take about two weeks and most have come in orange bags. The last order I received came in a box. I like most of the things I have gotten there.

    • Amber (Hip Sidekick)

      That does sound AWESOME! 🎉 Thanks for mentioning about the returns and price adjustments. Great thing to keep in mind when ordering! ❤️❤️

  23. Sheehan Peggy

    I love shopping the Temu website. I have had awesome shopping experiences. I have ordered over a dozen times. I think people have to have reasonable expectations. 98% of my purchases have been good to great quality. I dont think you can have luxury expectations at the price you are paying. I appreciate that Hip to Save has shown the positive and the negative. It is nice to see a balanced insight. I have had longer ship times from Kohls than I have from Temu. If you have reasonable expectations you will enjoy Temu. They are also good to their word on credits. I have recieved credits every time an order has been delayed and even when they have had extended delays for out of stick items. It is free shipping so give it a try!

  24. Ivy

    I tried it, twice. I compared items I got with items from legit retailers. They sell knock off items and post them as the real thing. I had the real thing of two items that I got Direct but had a relative that adored these items. They were significantly cheaper am through Temu and looked exactly the same online. Marketed as the originals. When I got them there was obvious differences that were only caught if you had the originals. Yet they still put the copyright of the original artists on them while stealing their work. For example, one artist makes their creation on earth friendly products, including the packaging. It was very clear that the fake was not as earth friendly. Looking closer their were print errors but you had to look really close. Just know that you are getting fakes. Man, I’d show pics if I could.

    • Susan

      that’s what I thought it was, all the same knockoffs all over amazon and sadly all over Etsy now (what has happened to Etsy they let people sell all sorts of fakes now)

  25. Aida

    IT”S a SCAM!!!! The “FREE” gifts even when you played and had your friends added to get a free gift. IT’s a SCAM! I never got anything free.

  26. Joanne

    Thanks for looking into this for us all. I have seen Temu pop up here and there but was afraid to try. I love how you research and give your experience and now we can all decide for ourselves. Good job!

    • Jessica (Hip Sidekick)

      You’re welcome, Joanne! So happy to hear this review was helpful for you! 🤗❤️

  27. vickie g

    I just received my first order today. It took about 2 weeks. I order 3 shirts for the summer. All are good quality, soft feeling and fit. Yes I had to “size up”. Im usually a 2X but had to order a 5X. (that made me cringe a little lol) but no matter what the tag says I am still the same size! I will definitely order again!

    • Jessica (Hip Sidekick)

      Thanks for the update on your order, Vickie! Good to know about sizing and the quality of items that you received! Glad you’re happy with your order! 💕

  28. Elizabeth

    I have been meaning to message HIP2SAVE about Temu 😂. My siblings and I have been shopping it for a few months now and we like it. Shipping really just depends, my first order came in a week and then my next order came in two weeks. I really like how cheap the stuff is and honestly it’s just fun to browse. I think what some of the stuff is is product’s that didn’t quite meet quality inspection maybe because I’ve seen Starbucks tumblers without the bucks logo but the circle in the middle for like $8-$10 and I’m pretty sure there’s a Stanley Tumbler look a like for $11-18. My sister in law got a HydroFlask thermos for $18 and it actually says HydroFlask. So who knows where this stuff comes from 😂🤷🏻‍♀️ I enjoy inexpensive things and it’s a fun site.

    • Jessica (Hip Sidekick)

      Thanks so much for taking the time to share your thorough review of the site, Elizabeth! So interesting about some of the branded items you’ve spotted there look like! I haven’t personally bought any items, but agree that it’s fun to browse! 🎉❤️

  29. beckyz

    I found their clothing much better than shein and I’m very curvy. Just look at the measurements and you will be fine. Got four cute shirts for work on $32 out the door.

    • Jessica (Hip Sidekick)

      SWEET! Thanks for the helpful tip on sizing and measurements, beckyz! So happy to hear you scored some cute shirts on the cheap! 🙌💖


    I’ve been shopping with them for several months. I’ve received a few things of questionable quality, but I’d say majority is A ok to me! The few things I didn’t like were immediately credited. Also, if anything is delayed in shipping or receiving of your items, you get an automatic credit of $5. Some of my faves were my 6in showerhead and 2 adjustable arm faucet heads. The water pressure is increased thru them and Awesome!

    • Jessica (Hip Sidekick)

      Thanks for letting us know how long you’ve been shopping with Temu and about the shipping credit! 🙌 Glad you’ve been mostly happy with your purchases so far! 💕

  31. Debbie Weber

    I placed 2 large orders and I was extremely disappointed in the quality of their products!! I should have waited to get ORDER #1 before placing order #2. I will NEVER place another order with this company and I advise everyone to be SUPER CAREFUL…..if it seems too good to be true….IT IS!!

    • Jessica (Hip Sidekick)

      Bummer! We sure appreciate your honest feedback, Debbie! So sorry the quality of items wasn’t what you expected. Hoping you were able to return those. ❤️

  32. Stacy Trammell

    It’s a gamble. I’ve ordered clothes and accessories in four orders so far. I was honestly surprised at how nice the clothing was in the first order. The second and third order were as expected. My fourth order was full of lies. LOL. I ordered an “organic cotton” sweater which was actually acrylic and a “linen” shirt that was actually cotton. That said, I found the sweater (correctly described) on Amazon for twice the price I paid. 🤷🏻‍♀️

    • Jessica (Hip Sidekick)

      So great to hear that you’ve been pretty happy with each of your orders, Stacy! 💞 So crazy that you spotted that same sweater for double! 😱

  33. Susan

    how is it different than just buying from AliExpress? it’s all just cheapo Chinese goods right? And most everything on amazon can be found on aliexpress and likely Temu but I think I’ll stick with AliExpress.

  34. riss

    I’ve ordered aa few times and 2 items I had to return. The blouse was too small eventhough I followed their size chart. And one other item was not working as described. I tried to return both but Temu just credited back my account and let me keep the items. I think it’s cheaper not to send them back. Another item I bought – motion sensor light for pantry stopped working after a month. It says on their website to email the manufacturer if it stops working. I just tossed it. I don’t think it’s worth my time to email them back and forth.

    • Jessica (Hip Sidekick)

      Thanks for letting us know about the orders you’ve placed, riss. Bummer that they didn’t work out for you, but glad you were able to get a credit for them! 💓

  35. Ursulina

    I have purchased from Temu several times this year and have been very satisfied because I realize if I’m getting free shipping and paying $.69 for 8 yards of colorful lace, I’m not expecting a handmade, premium product. I know what I’m ordering. I keep my expectations at that level.
    I mainly order office supply items, craft items, and small home decorating or personal products. Everything I’ve ordered has been way cheaper than Amazon or Walmart and I don’t feel the quality is out of line with the price.
    I have not purchased clothing, shoes, or electronics from Temu so I can’t comment on the quality or sizing.
    I don’t have a problem waiting one week, that’s my typical wait time, for delivery.
    I have never had to make a return, because Temu has simply credited my account and tell me to keep the item. Granted, these items are usually under $5.
    But I do agree, the amount of emails and texts is extreme. I had to go back into my account and turn off all that communication.

    • Jessica (Hip Sidekick)

      Thank you for sharing this helpful review of your experience with ordering from Temu, Ursulina! Good to know about the quality and types of items you’ve ordered from them – and that they’ve been what you’ve expected. Such a helpful tip about updating any text or email settings to decrease the number. Happy shopping! 🛍❤️

  36. Katie Rogers

    I place an order from Temu 3 weeks ago in hopes I would receive before went on VK for Easter. Still have yet to receive the order. Temu credited my account for $5 I hope to receive the order before go. I was wondering if anyone could tell me if the Us postal service that deliveries the packages? Thank you.

    • Jess

      Yes. My order arrived by USPS. You should be able to track the order from the Temu website, to find out where it is…

  37. Nkiser

    If a new user use code: next535 and save 30% off of order $19+. I read carefully through the review, hip2save you did a great job writing a great, honest review. I went ahead and tried it, I bought six tops for $26 using the new coupon, you can’t beat the prices. I am one to spend more on my family or my kids and not myself, so this was a little treat for myself. I really like the fact that if there’s any issues you can return for free which really beats a lot of the other competition apps. Free shipping is a plus. That’s why I went ahead and did it. I will post a review once items are received. No I didn’t see or maybe I missed it, it was early when I read this post, did any of the hip2save staff sign up for the app? I didn’t see any benefits to it on the website. Thank you!

    • Jessica (Hip Sidekick)

      You’re welcome, Nkiser! So glad this review was helpful for you and you ordered a few items to try out for yourself! 💖 One benefit to downloading the app is that you will get what’s called a “first order allowance.” You spin a wheel and you might win a cash allowance to spend. Hip sidekick, Kara, spun the wheel and got an instant $100 allowance. 🤑 Looking forward to an update on your order once you receive it. 🥰

  38. Nkiser

    Reading through the reviews here what is a good usa based and usa made company that anyone recommends? Thanks

    • Chantel

      There are many good US made products/companies. Some American made toys are K’nex, Little Tykes, American Plastics and Green Toys. Some Play Doh products are also made in the US. Fat Brain Toys has a whole section of US made toys in its website.

  39. Rita

    Thanks so much for this review. I just placed an order for bunches of stuff, got free shipping and $25 off! I would never have ordered from them had I not seen your review. Looking forward to seeing the products. I noticed they also have an amazing shipping guarantee. If you don’t receive the items by the date they specify they will give you a $5 credit. If your items don’t ship within 15 days they will refund your money AND also send you the items. Hope it’s not too good to be true 🙂 Thanks again!

    • Amber (Hip Sidekick)

      Woohoo! You’re most welcome! Thanks for sharing the policy details you found, Rita! ❤️ Hope your order arrives quickly and that you love your items! 🤗

  40. Keith Braunecker

    I have recently received my first two orders from Temu. Lots of ridiculously cheap items. Most items were actually decent quality. I’ll be ordering from them again.

    • Amber (Hip Sidekick)

      Thanks for commenting! 🥰🙌 I haven’t ordered yet but experiences like this make me excited to get shopping! 🏃‍♀️

  41. deal.lover

    Just received my order that was placed on Mar 7. I did receive $5 in credit for late delivery. The quality of the products are awesome. Same as those I mostly buy on Amazon but for a fraction of the cost. It’s definitely worth it.

    • Amber (Hip Sidekick)

      Woohoo! Thanks for letting us know how pleased you were with your order!!

  42. Liv

    I’ve ordered 6-8 times…very helpful and inexpensive for party decorations (garlands, balloons, unique giftbags, along with hair bows and clips for my daughter, cute purses, keychains, pencil and makeup bags, craft needs like crochet needles. Has saved me a lot! I’m planning a milestone birthday for my dad and found fairy lights and faux flowers for cheaper than amazon. Yes, takes longer to receive, but I’m ok with that. I bought a few dresses for my toddler, hit or miss, some were great quality/adorable, others I didnt like. I’m sticking to the party, hair, and craft accessories…also cleaning brushes. 🙂

    • Amber (Hip Sidekick)

      Thanks for the feedback on the items you’ve liked best from Temu! I’ll have to check out their accessories too! 🤗❤️

  43. Tammy Cooper

    I’ve been purchasing from Temu since last November. Shipping was super quick then because the app was pretty new. It has obviously exploded since then, but they’ve relatively kept up with shipping and I’ve had very few issues with things like items being refunded for being out of stock. I have had a few issues with returns ‘not being received,’ but customer service has corrected the issues. The item quality is as good or better than Amazon in most cases, and I’ve purchased a wide variety of items.

    Now, within the last few weeks, two to three, shipping has come to a standstill. This seems pretty universal, it’s all over Reddit and we’ve all been receiving credits for the delays. I’m not sure what the exact issue is, I’m guessing it’s a variety of things. One major factor is likely Chinese New Years which is a major event mid February. With smaller retailers, many freeze shipments during that time as a lot of factories halt production during that time. With all due respect to American shoppers, it wouldn’t kill us all to do a tiny bit of research on foreign customs of countries we do business with. Temu isn’t Amazon. You don’t have Amazon there to handle delays with CNY (Chinese New Year), you don’t have their guidelines and regulations for sellers to protect you from delays. There are a ton of factors with buying overseas, including the role of foreign governments, shipping partners and logistics.

    I have very little doubt that my items will be received, eventually. Clearly Temu needs to adequately prepare for growth and circumstances like CNY. Educate customers and be transparent about delays. I guarantee they are hiring as fast as possible to keep up with demand. Larger sellers seemed to vastly reduce listings, again likely because of CNY, but some didn’t either out of greed or naivety. Temu needs to regulate their sellers appropriately as well.

    Long story short, Temu is cheap, the items are good quality for what you pay, the ethics of production are questionable at best (subject for a different day) and buying direct can be unreliable as you are subject to a lot of factors outside of your control. Be willing to wait, buy way ahead of when you need items, expect to deal with customer service for damages, things like delayed refunds, lost items, etc. Know what you’re getting into. If you don’t like doing business this way, pay more for Amazon or ethically sourced items.

  44. Earline

    Amber, HIP Sidekick
    Kim Komando at KOMANDO.COM put out an article on April 15, 2023 entitled “Get Temu, the popular shopping app, off your phone now.” I wished I knew how to attach article to my comment. I hope that you can find article and read her comments.

    • Amber (Hip Sidekick)

      Thank you for the heads up on that, Earline. ❤️

  45. Aliyah

    I ordered off of Temu, and was happily surprised! You can get the same stuff from other websites, but Temu is so much cheaper! Use the coupon code com92122 to get 30% off if you are a new user and a $100 coupon bundle if you are a new app user.

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